The room was spacious and clean, and it had all the necessary amenities. The breakfast was tasty and diverse.

Stayed in March 2025

Nothing

The hotel is well located. Very close to the airport and right in the middle of a large shopping district. Very close to Messe Berlin, which was great for work. The tourist bus stops right in front of the hotel, where the beautiful zoological gardens are located. The service was being impeccable, from the front office team to the room service team they were all so professional, helpful, and friendly. I loved the room service breakfast, so substantial, and served beautifully. It's definitely one of the best hotels in town and I would highly reccomend for both business and leisure travelers

Stayed in March 2025

The food in the bar is a little limited and could do with some smaller options

2nd year in a row we have stayed here, great hotel, excellent staff and rooms met expectations.

Stayed in March 2025

Distance from Room to the elevator was big

Location next to best shopping area of Berlin. Excellent staff. Very good breakfast.

Stayed in March 2025

Great hotel in fab location

Stayed in March 2025

None

Location, cleanliness, staff, breakfast - basically everything

Stayed in February 2025

The best hotel in Berlin.

Stayed in February 2025

-

Everything Super new renovated room Very charming and trained staff Cleaness Location Value for money

Stayed in February 2025

Very clean and comfy rooms and hotel in general. We got an upgrade to a junior suite. The staff are very polite and professional. Breakfast was amazing, a lot to choose from. Thank you Hotel Palace Berlin.

Stayed in February 2025

Friendly staff great location

Stayed in December 2024

Aircon wasn’t working, rooms were incredibly hot even for winter

The decor, location and the lounge

Stayed in February 2025

none

Evering was positive.

Stayed in February 2025

Absolutte alles perfect.

Stayed in January 2025

Sauna rules/guidelines were not clear to all customers who left towels and cups lying around

Great location and very nice room to celebrate New Year. Breakfast was fabulous

Stayed in January 2025

Serviz , clean ,comfortable

Stayed in January 2025

Everything! The comfortable beds to the best tuna tartar ever ! Food was excellent! The spa is absolutely delightful and peaceful with buckets of essential oils to expand your day ! The location is unbeatable and very close to everything

Stayed in January 2025

Good location, very good breakfast and friendly staff. Building and entrance was old fashioned. The bed was quite high, but this is personal. Overall good hotel

Stayed in January 2025

I think they can keep family rooms separate to business or couple only lodgers. There will always be some pedantic lodgers annoyed with slightest of kids noise.

Location is great. We had a lovely x’mas market right outside of the Hotel. Breakfast was a great selection and served till 12pm, which was handy for lazy mornings. Staff were very cordial and helpful. Overall a great stay.

Stayed in December 2024

If you really really push me for something, perhaps the room is lacking one extra bright light as it can be quite dim when getting ready, but really, that didn't stop me from wanting to come back very soon!

From beginning to end, this hotel was just a breath of fresh air! From the time I booked, the staff were great to communicate with, I asked for our two rooms to be close and we were given two adjacent rooms. Here is a list to make it easy; -The hotel was easy to find, a train from the airport and a short walk from the station. -Very friendly welcome at check-in - Very nice rooms in the recently refurbished part, spacious, nicely decorated, and for a change they have thought of everything to make life easy around the room, from plenty of sockets to light switches (snazzy high-tech ones) from any side of the room. -Spacious bathroom with a bath and shower - Although I try to spend the least amount of time in bed on holidays as there is too much to do and see, it was really nice getting back to that bed and that bedding. Super comfy and you can order any type of pillow you need! - Very caring and considerate staff who really made a huge difference as I had a bad cold and I was given a tray full of Ginseng Tea, honey, biscuits and a handwritten card with a very nice get well soon message (thank you lovely lady! sorry I have forgotten your name) - The pool/spa area was easy to get to without having to walk through the lobby in a robe and slippers. The pool was nice and warm, and the staff there were very friendly and helpful - You do need to pay extra for the sauna and the dress code is nude. I only gave it a miss as I had nowhere to keep my tissue! But joking aside, I definitely want to try a massage, the cold water plunge pool, and the sauna next time when I'm virus-free. - The breakfast was great, and I appreciated that we didn't have to squeeze it in and stress about it in the morning as they served breakfast till midday (check hours as timings change around the year). The staff in the restaurant were a delight to see every morning. -The area where the hotel is located is the nicest and most bustling part of Berlin!

Stayed in December 2024

Excellent breakfast and location

Stayed in December 2024

Everything was exceptional !!!

Stayed in December 2024

Nothing

The location was ideal and in easy reach of everything we wanted to do. The staff were polite and attentive. One of the best hotels I've ever stayed in

Stayed in December 2024

The breakfast could have had a bit more variety (more vegetarian options) and the gym was slightly underwhelming.

The room was really comfortable and the swimming pool area was excellent.

Stayed in November 2024

Nothing

Lovely hotel, brilliant staff, great breakfast

Stayed in December 2024

The smokers cabin is next to the entrance/lobby of the hotel. For non smokers not very pleasant if the wind treats you with an disgusting smell while you get checked in. This is by the way, done by very professional and attending staff.

The friendly staf, that is so helpful. The hygiene that was spotless. And in the rare case of (minor) issues, the problem solving attitude in which the guest was first priority and not the cost for the hotel! Great work Palace team. And also respect for the operational manager, who not only finds a solution in a motivatie way , but also checks if everything is as it should be. Bravo.

Stayed in December 2024