n.a.

Very friendly staff / practical, clean facilities / comfortable bed / working AC

Stayed in July 2025

Bit far from the centre (if you intend to walk)

The overall experience was very good. Very nice hotel and kind staff

Stayed in June 2025

I really enjoyed the bed, though it was a twin bed, but it was very comfortable, the hotel was clean and spacey rooms.

Stayed in July 2025

Shower stream low and faucet loose. Also, for everything in the bar you have to pay on the spot instead of charging the room. If you need the receipt there will be too many of them.

Comfortable, clean, overall friendly staff. Free printer in lobby was really helpful. Good food in restaurant.

Stayed in June 2025

The location isn't great. It appears to be in between two of the main tram routes, on the outskirts of the city, which involves a lot of walking over a weekend. The elevator is so slow. Frequently had to wait a long time to get back to our room. I also think the extra charge to use the very basic sauna facilities is unfair. We payed over £450 and were still expected to pay more to use the sauna, which was only availabe for use in the evenings anyway.

Spacious, modern and clean rooms.

Stayed in June 2025

The location is a bit remote. Minor inconveniences: The elevator could be heard from my room and the bathroom fan was loud which is because it can't be controlled. Luckily, I slept through it without much trouble.

The room has everything you need and more.

Stayed in June 2025

The housekeeping is terrible, it felt more like Air B&B. I would expect the house keepers to replenish the shower gels, shampoo, etc everyday. One should not expect to have to book such things every single time in advance.. Even then, no one could tell us how to book housekeeping service, we got conflicting information and none worked. Your parking rate is too high. We found street parking for only €30 for a week, as opposed to your €24 per day. Restaurant staff generally not friendly, with only a few exceptions.

Breakfast was Great! The room is comfortable and the bathtub is very good

Stayed in June 2025

No double beds even though requested double

Clean and comfortable

Stayed in June 2025

At night, it was a bit loud but that’s because of the other visitors and not because of the hotel

Stayed in May 2025

Pillows

Breakfast

Stayed in May 2025

I was quite surprised and disappointed that room service did not happen at all on my second day. The only thing done was removing the towel from the floor — no cleaning, no bed arrangement, nothing else. I had also requested early check-in when I arrived around 8:30–9:00 AM, but was told it wasn’t possible, so I had to wait until the afternoon, which was inconvenient after a long journey. To top it off, they didn’t accept cash, especially USD, which was unexpected and a hassle.

Clean room, Very GERMAN! Good Wifi, Breakfast is German Style, Sausage and Eggs and cutlet.

Stayed in April 2025

They have a self check-in counter, but it takes significantly longer than a regular check-in. Although I’ve used self check-in at many hotels before, this was the only time I had issues. The system was slow, and the staff member overseeing the process was inattentive—ignoring the order of the line and assisting guests who arrived later before us. During our two-night stay, we interacted with three staff members at reception, and only one of them was genuinely friendly. The overall atmosphere of the hotel doesn’t feel like a four-star establishment—it feels more like a large apartment building. You don’t feel like a welcomed guest, but rather just a customer expected to pay and leave.

Although overpriced, I enjoyed that they have a bar for a late evening drink.

Stayed in February 2025

There was no safe in the room.

The room was the standard clean and comfortable room that I would expect from Best Western. I took advantage of the express (terminal) check-in and check-out and this worked without issue. I can't comment on the staff, as I didn't not have any contact with them. The location is close to a U-Bahn station and is reasonably well connected to the rest of the city, despite obviously being a little removed from the center.

Stayed in April 2025

Good value, good location, good hospitality

Stayed in March 2025

The check-is is available only via kiosk, the machine was slow, I needed help from staff anyway because it didn’t find my reservation. It was not pleasant experience, especially after early morning flight.

Spacious rooms, comfortable beds, good breakfast.

Stayed in March 2025

wifi was useless, i basically had no internet there because the phone signal was also bad

room, breakfast, location, staff, taxi services

Stayed in March 2025

Clean, modern business hotel

Stayed in January 2025

Very basic and too expensive for what we paid

Very clean

Stayed in December 2024

Some gaps in cleanning: one room had biscuit pieces left from previous guests. Toilet had some areas not properly cleaned. The kettle for tea/coffee was dirty. There was plenty of white limescale hardened inside. When making tea the water was changing color. Would be handy to have in the bathroom some ear cleaning cotton buds, body cream.

Quite central (easily reachable by public transport). Modern looking hotel. Rooms were well equiped and very comfortable, we had a good night sleep. Reception area of the hotel was very inviting. All staff was amazing from check-in, to giving us transport recommendations. The small store inside the hotel came in very handy for buying drinks.

Stayed in December 2024

Helpful staff Comfortable room

Stayed in November 2024

- the pillow is toooooo soft - the room air conditional / ventilation is not cool enough especially we are in the summer-autumn transition period. if an ventilation fan is given will be very good - the room we have is facing the main street, it is noise even window are fully closed

- self check-in kiosk - the location is good where not very far drive to city center via car - few min walk to the UBahn/SBahn/Bus

Stayed in October 2024

The tube of the shower is a bit old, small duvet.

Friendly stuff, possibility of self check-in, clean room, bath 🛁. No noise from the road.

Stayed in November 2024

Breakfast quality was very good, big choice but I thought it was the top end of the price.

Helpful reception, nice and clean hotel, room was a good size and bed was comfortable. Happily stay there again

Stayed in October 2024

Parking for 24€/day

Nice, clean and well equipped room. Tasty breakfast (huge variation of food). Self check-in. Good location (about 3 km to the downtown). Kind and friendly staff. Parking place (outside and also in garage)

Stayed in October 2024