Nothing

Re-booked twice

Stayed in July 2025

The key

Good services,location, staff, design

Stayed in July 2025

Very clean and comfortable and very nice design . Very friendly staff. Highly recommend Re-book if back to Hamburg anytime.

Stayed in July 2025

Even though we came before 15:00 we placed information that our flight is early, we were several times told that the room is to be ready soon, but stayed in Lobby from 9 till 15 with no chance for early checkin (including my personal request for Room upgrade in order to have some rest quicker).

The hotel is perfectly placed and you can reach it within 20-25 minutes from the Airport not depending on the traffic. It is a historical building which makes it even more pleasing. The personnel is helpful and does their best to fulfil your need. What is also important in the old building - the shower and amount of water for washing was perfect!

Stayed in July 2025

I would just wished baguette for breakfast😅

Excellent and very well educated staff Staff is what matters most, good staff, best hotel Location is unique in Hamburg directly by the Alster They even won their 3rd Michelin Star on june 18th 2025

Stayed in June 2025

Consumables in the room were not changed during the stay.

Perfect location, great view, friendly staff.

Stayed in June 2025

Nothing

Its Elegance totally classy rooms exceptional staff a wow hotel as good as the Savoy inn London

Stayed in June 2025

Nothing

Property was amazing in general. Great customer attention at all times. Lobby and common areas where very nice. Everything was pristine. Room was very spacious and comfortable. Bed and pillows amazing! Bathroom super comfortable as well: hot floor, hot towels, separate tub and shower, large sink great towels and linen.

Stayed in June 2025

nothing

Everything was just excellent!

Stayed in June 2025

Excellently maintained historic hotel, in superb location with outstanding service

Stayed in June 2025

The only drawback I can think of was that the shower was a bit dated and uncomfortable compared to the opulence of the rest of the bathroom and suite overall.

The suite we were upgraded to (for free) was definitely the most beautiful hotel suite we have ever stayed in. And we travel a good deal. The room itself It was nicer than the over the water suite we stayed at in Bora Bora four years ago. The staff was so helpful and amazing, the breakfast was great. We kind of felt like royalty the whole time we were there.

Stayed in May 2025

The Grill and Japanese restaurants have really impressed!

Stayed in May 2025

Nothing.

Our room was excellent. The hotel is beautiful and the staff were very friendly.

Stayed in May 2025

Caviar, Champagne, beautiful room and most comfortable bed! Can’t wait to go back

Stayed in April 2025

Even an upgraded room relative small

Super service level Great location

Stayed in March 2025

Service throughout the hotel, Decor of the Hotel, Language skills (English), Cleaning, Restaurant, Breakfast, Easy parking, Corridors and Furniture in general, the Wellness area - everything was furnished with such a good taste - and the room was SO nicely decorated with the possibility of dimming the light in all 6 lamps!, sufficient number of electrical outlets, with the possibility of making the room 100% dark, mosquito net, and the Bathroom was absolutely "Over the top" with: Heater for the towels (and it was switched on), heating in the floor, both a tub and a shower, good and descaled showers, good products in general in the bathroom including conditioner and all you may need in toiletries, fog-free mirror (and/or good ventilation), towels in different sizes (and enough of them) - high, high, high QUALITY in everything!!!

Stayed in March 2025

The rooms were very comfortable but the attention to detail was exceptional. All staff members were without exception wonderfully friendly and efficient. Exquisite bar and fabulous breakfast.

Stayed in March 2025

Air conditioning and lights in the room

Central, comfortable, clean

Stayed in February 2025

I liked everything but would have loved a bath in the room, turndown with some camomile tea options or cocoa would have been lovely too.

I liked the beautifully equipped gym, discrete turndown service, lake views, exquisite cocktails at the Martini Bar and innovative food at Nikkei Nine.

Stayed in February 2025

N/A

I will always love the place

Stayed in February 2025

Breakfast: So, so, not as expected. The restaurants were totally occupied, we had to dine in the town

Stayed in February 2025

There was a mouse in the Wohnhalle Lobby bar - on friday night, Jan 24. When we told it to the staff, they did not react. The mouse was by the windows towards the water.

Stayed in January 2025

Nothing

The staff at this property are incredibly helpful and friendly, clearly dedicated to ensuring their guests have a pleasant stay. The location is excellent, making it an ideal choice for anyone looking to explore the area. Highly recommended!

Stayed in December 2024

Everything was perfect

Stayed in December 2024