1-the line for take a orden the food 2-the package vendors they have in the lobby are very intense and annoying they want to force you to buy their travel packages. 3-The person they have at the reception is very distracted. The guy who helped me with the check-in was I kept my identity document, after I left the facility I realized that I did not have my identity document and I had to return to the facilities to pick it up and that made me waste a lot of time.

jacuzzi

Stayed in December 2022

no adult lounge areas to just sit and have a drink. most are too loud. no outdoor lounging areas at night

several pools good food at restaurants landscaping was well maintained

Stayed in December 2022

Not good drinks and snacks compared to other Hard Rock that I visited! that is only offered in the VIP area

Location, nice hotel !! very comfortable

Stayed in December 2022

using Hyatt Ziva as benchmark , restaurant quality is not as good. not sure if they have an adult only) section but very noise pool music is on nine to five and lots of kids around , not sure that is the best combination. Legendary Vacation people lie to your face saying they are the only contact point for booking activities and they use the contact point to aggressively push for membership sale. be aware. just check in and call the relevant extension to book for anything

in general a goos experience . decent number of restaurants, lots of activities. lots of pools. multiple shops and entertainment outlets , good for family with kids. nice beach. decent golf course.

Stayed in December 2022

lack of information about the amenities and the things that includes the all inclusive package. The place is huge and you dont get a map in the check in that will be great.

Rock all the time! i love it, the staff, the food, everything was amazing i had so much fun. I recommend the Rock show and the rockaway waterpark.

Stayed in December 2022

This review is hidden because it doesn't meet our guidelines.

a little too big perhaps, although it was beautiful. Found a 4” nail in one of the pools, Italian and Mexican restaurants weren’t all that great. some of the costs for standard household items were jaw dropping.

water park, amount of amenities, staff very nice, very kid friendly, Toro restaurant and buffet breakfast was yummy.

Stayed in November 2022

there is no vegetable in breakfast’s at all the dining rooms.

Stayed in October 2022

Food and drinks were average.

Beautiful resort!

Stayed in October 2022

n/a

nice and comfortable.

Stayed in October 2022

The beach was beautiful. overall cleanliness. Food was good.

Stayed in October 2022

Good restaurants, and plenty of entertainment. The children loved the waterpark.

Stayed in September 2022

Everything is far away

The pools

Stayed in September 2022

i understand that it is an American hotel but when you go to DR (Santo Domingo) you expect and hope to hear their music and all they practically they play is English music

property very clean and staff very helpful and the restaurants were great and wonderful food

Stayed in August 2022

Everything, the services, the food, the staff, the cleaning.

Stayed in July 2025

The TV didn’t work for almost our entire stay.

Great property. Food could have been better.

Stayed in August 2025

Great vacation, property beautiful, room great, food and drink good, service great.

Stayed in July 2025

None

Clean and quality of all. Good food and beautiful buildings

Stayed in July 2025

I was in this hotel with a month ago I have special need son with autism My son ask me to go back to the same hotel The first time I went, I have a really bad experience I decide to go back, and give them another chance I have bad experience I went to eat to the Lebanese restaurant wish my son wants to eat The waiter told me to stand up and go eat to another place, because she didn’t have the chicken which he used to eat there all the time And she told me Go to another restaurant There is no compassion for a special need kid They treat me bad with no consideration I will not recommend this hotel at all Work on your customer service

Stayed in July 2025

Long time for check in, bed not comfy, sofa bed and the fridge very noisy, staff ignores you, more on the rude side, pay attention with what you eat or drink, we had diarrhea most of the 14 days we stayed there.

Beautiful hotel. Mexican restaurant, burguers and the pineapple are worth it. Hats off for Doralinda( pool), Jeferson( beach), Rony( Ipanema), Antônio and Daison( Mexican restaurant). They know what service and hospitality means!

Stayed in July 2025

The seats of most pools are reserved for VIP members. Standard guest only can access to the worst spots of about 5 pools (out of 13). There are not enough umbrellas available. all the umbrellas (even in public pools) are reserved for VIP guests. The bus service is remarkably bad. The staff is friendly but totally unhelpful. They don't have answers for any problem that can present during your stay (how to find a seat, how to call the bus services, etc). If you care for getting a decent spot or even to request an umbrella next to a pool, please avoid this hotel.

Hotel facilities are top tier. The restaurants we fine. the food was very good (specially breakfast).

Stayed in June 2025

More diverse food range for breakfast. Dinner had great selection, especially if you do the reserve only restaurants which made up for this.

We were given an upgrade upon arriving which was a huge plus for our family. All the staff was very accommodating for us with young children. The food options are perfect for picky kids. So many pools to choose from so never had a problem finding space.

Stayed in May 2025

I have to say this is my favorite hotel in Punta Cana I was very disappointed this time I went to celebrate my son‘s 16th birthday Who is special needs? With autism Before I made the reservation, I call To let them know my son is special And he won’t wear the bracelet They told me it was fine But when I got there, the people who work there Treat me with no respect And this destroys my son birthday They need to educate more they employ Because I make sacrifices to have a good time with my son, and Was a waste of money and time

Stayed in June 2025

Amazing.

Definitely exceptional. The best hotel all inclusive in the Dominican Republic

Stayed in May 2025

Nothing

It was beautiful

Stayed in April 2025