Only downside I would have to say is the beach it is very small, could not sea any wild life, and lots of seaweed/murky water towards the shore. There’s a nicer beach 5 minute walk distance away and we did the la saona island excursion so it was okay.

The food was amazing and the staff were very friendly. Sits on a beautiful property with beautiful architecture. Lots to do on the property we enjoyed the bike tour and spa.

Stayed in May 2025

The staff were amazing! So attentive and anticipated our every need.

Stayed in March 2025

See above

Fantastic stay. Started with a minor error by the reception at check which led to my credit card being blocked due to suspected fraud (which I sorted with my bank the next day but not ideal after a 9 hour flight) and which was apologised for with a bottle of Prosecco and chocolate covered strawberries in our room the next day. We loved a lot of it, great food in the steakhouse, Asian, blue marlin at lunch and pizza in sanctuary town to die for. Our room an ocean view premium luxury suite was wonderful and hot tub great. There is some aging in the spa, it could benefit from being updated but our spa treatments were great themselves. Breakfast and lunch at casa Bella brilliant, room service great. The New Year’s Eve buffet was unfortunately a let down but it was the only choice that night, the blue marlin dinner menu just isn’t good enough and they should consider doing the lunch at dinner or just doing lunch until there are better dinner options. The Italian is well put together, but the pasta needs some work and as an Italian, it’s something you need to get right. Beach and pool are wonderful. Small tips and friendships with the staff are going to get you everything at this type of resort so if you’re fine with that, then you’re all good. Special shout out to Felix at the beach getting us where we wanted to sit everyday, Belen at breakfast getting us our table and full array of drinks for us, Cristian at the pool bar, Maria in the spa and at lunch, Omar with the drinks during the day - all fantastic servers.

Stayed in January 2025

Nothing

Everything

Stayed in December 2024

The beach has too many rocks , which is very easy to get hurt. Other than that is good.

I love how clean the whole place was.

Stayed in November 2024

There was nothing that I didn’t like!

Everything was exceptional! It was also so peaceful! Staff was amazing! Our favorite staff member was Jarod at the PM Pub!

Stayed in October 2024

We come on vacation to relax and Not hear the employees shouting all the time and talking about their personal problems and even cursing! I would listen for guests to be talking but all I would hear was the employees that don’t know how to talk low specially when next to guests who are relaxing and enjoying the sun. Please take Note on this for a few other guests said the same thing about the employees. We loved this place and planing on returning soon! Thank you

Decoración and cleanest.

Stayed in October 2024

Everything is really nice also people really nice

Everything is beautiful Clean

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

The grounds are lush and Spanish colonial its a masterpiece. The views from the castle pool are spectacular. 5 stars across the board for all the food and drinks. Rooms were cozy we did the castle which comes with a butler. However it's not necessary all the rooms and just as good. This is a peaceful resort so don't expect a ton of entertainment or music. Bring lots of 1s to tip everywhere you go around the resort. Expect to tip, and they deserve it. Speak spanish when saying your greetings they love it !!

Stayed in September 2024

The beds in the room could have been firmer as well as some of the staff seemed to kind of expect a tip.

I loved that everything was very close and accessible. The staff were exceptionally polite and helpful. I also loved the food.

Stayed in August 2024

There were certain items excluded from the all inclusive offer.

Staff was extremely helpful and positive, always willing to help. Facilities were very convenient

Stayed in August 2024

Water filtered in my room

Great hospitality

Stayed in August 2024

The beach, it was very muddy.

Everything

Stayed in July 2024

Dominican night show was too provocative. Almost felt like the dancers wanted to showcase sexuality, not Dominican culture.

The people is your best asset. Everyone was friendly and helpful.

Stayed in June 2024

Nothing.

Everything from the first contact until I left the resort.

Stayed in June 2024

I loved everything!

One of the best resorts I been, what I like about it the most, was the staff, everyone we encounter was absolutely amazing

Stayed in June 2024

There was a miscommunication on arrival with our luggage which meant we didn’t receive our luggage to our room until my husband went and collected it himself from the front desk area.

A super safe location with mostly friendly staff. All of the food waiters were incredible and understanding with my food allergy. The pool waiters were hit and miss but overall everyone was lovely. The room was large and spacious, clean and cool.

Stayed in May 2024

Poor night activities ( like shows, late bar, etc)

Very good

Stayed in May 2024

Wish the rooms were cooler. The thermostat would not go below 22 Celsius asked if we could get it adjusted and they never came as promised.

Stayed in May 2024

N/A

Cannot beat the location! All of our meals were super quality and quite delicious from the breakfast, beach snack bar to the restaurants. The service and staff were happy, friendly and always so helpful! Miguel was an immense help during our stay, we wanted for nothing!

Stayed in April 2024

Beach was small and rocky different from other places in Punta Cana

Amazing experience Loved the hotel, comfort, staff super friendly. Had plenty of food options which was great!

Stayed in March 2024

There isn't much I can say I didn't like. The only thing I wished was that the places in Sanctuary Town were open for lunch.

We loved the location and the views. It was breathtaking to wake up to those views every day. It was incredibly peaceful. So much so that we even slept on our balcony one night. The staff were so friendly and remembered us. We loved the cleanliness and feeling so safe and secure. The food was exceptional, and the entertainment offerings were fun. We had a blast on our excursion booked through the hotel. We rode ATV through mud and swam in a cave. It was the best week.

Stayed in March 2024

The food in the Italian restaurant was not authentic and was therefore disappointing. Otherwise we enjoyed all other meals.

Breakfast was really good. Location was perfect.Room was very comfortable. Pools were great. Decor and cleanliness were first class.

Stayed in January 2024