Breakfast was not as expected

Very large swimming pool Nicely equipped Gym

Stayed in August 2024

Parking....no shade. Fees

Cleanliness Crew treatment.. Food taste

Stayed in August 2024

Almost nothing.

Hilton King's Ranch is my favourite in Alexandria. Staff is very friendly. Food is amazing. Promedeon SPA is just amazing.

Stayed in August 2024

Staff (Chriatina Majeed) mistakenly gave me a wrong key when I was checking in but she neither apologized nor did she shameful of her mistake. I was very tired and first impression about Muslim(Majeed is a Muslim name) and this country was bad. I think she’s a novice or not civilized to treat the customers from around the world in a good manner.

Comfy value accomodation for sure worth that money

Stayed in August 2024

Was Amazing

Stayed in July 2024

1) There was no shampoo, shower gel or conditioner in the room. The bottles were there but they were empty. 2) There was no variety in terms of food. 3) It was noisy at night because there was a wedding. 4) The bed isn't comfortable.

1) Cleanliness of the room 2) The view, it was a pool view 3) The Spa was great! 4) Check in was very quick 5) We had a complementary cake for our anniversary

Stayed in July 2024

The food has to change every morning and it's the same . There is a lot of oily and sugary food and that is not good for the body, especially for the elderly and sick people. The issues that I have told you should be investigated, it is important for all of you, especially the management of the hotel, thank you

The room I slept in is not the room I requested, but another smoking room, and the bed in that room was broken, so I called the office and told them that the bed was broken, they sent the staff to fix the bed. expecting to be changed in my room. but my application was not evaluated.

Stayed in July 2024

Room was checked in at 6pm as it wasn’t ready so had to wait for 2 hours to checkin! Had to ask for slippers, toiletries as tooth brushes, towels for 2 people, and hairdryer as there were none in the room on check in. We stayed at the hotel before when it first opened and it’s time for a renovation as the wear and tear is obvious.

Lovely large pools and there were water slides and games for the kids when we were there. Good variety of food and good service from the staff. The Spa and gym are good too.

Stayed in June 2024

They told us at the reception that there is an indoor play area open from 3-11 pm. They even gave us a brochure for the kids area. We stayed for 5 days and on all these 5 days the kids area was closed. We complained about this but the staff always acted surprised that the area is closed when it should be open from 3-11 pm. The kids swimming pool smells like urine, the color of the water was off too. We didn’t use it for hygiene purposes. We let our kids swim in the big pool instead. For food, breakfast was ok and borsalino was also not bad. But Z3tar was awful. If you are Levantine or have tried real Mediterranean cuisine don’t go there, you will be disappointed. Also don’t go there if you haven’t ever tried Mediterranean or Lebanese food so you don’t get a bad idea about the cuisine.

The rooms are so clean and comfy. The pool is big and nice and there are rescue staff available all the time. The breakfast is diverse with good delicious options.

Stayed in June 2024

Food was not that good, chef’s were a bit tough

Staff was so friendly and helpful

Stayed in June 2024

Services

The facilities the gym the pool

Stayed in June 2024

The rooms not facing the pool are a bit stuffy and need frequent airing.

Guess services particularly Miss Habiba and Miss Rodina were very friendly, competent and sorted out any concerns we had. They are a high asset to the hotel.

Stayed in June 2024

Breakfast

Room is clean

Stayed in June 2024

Attitude of some staff

Everything was perfect specially Rodaina from the guest service

Stayed in June 2024

nothing

Many thanks for all the stuff in reception, pool, restaurants,

Stayed in June 2024

Nothing

THE GIRLS ARE SO SO NICE, FRIENDLY , AND SO HELPFUL. THAT’S THE REASON I ALWAYS COME TO KINGS RANCH

Stayed in April 2024

While making a tour around the SPA i find out that the massage rooms wasn't cleaned after the previous guests and it's not a good idea to show the guest SPA zone in such a unsightly appearance (with used towels on the floor and unwashed dishes after wedding party). Hope, you'll take it into account.

The room was quite comfortable. Unfortunately there were no sleepers and word robe and other things that should be in a 5* hotel (dental kit and others). But still the stuff tried to solve this problem in a very kind way.

Stayed in January 2024

The check in process took too long

Stayed in December 2023

Nothing

Clean. Well organized the dinner was good. The breakfast was very good Mr Wael Abdel Sayed thé front desk reception made a very fast check in he was so professional he surprised us with so many gifts in our room

Stayed in December 2023

Nothing

Very clean and quiet place

Stayed in January 2024

The location is quite far away, it takes 40-50 min to get to the centre of the city though the place and air is clean and peaceful. So, if you want also relax at the hotel and use swimming pools is a good option. If you plan to go with kids it's better to bring swimming ring with you as the hotel does not provide it or you can but it in their shop. The other thing that really surprised me is that the 5 star hotel does not initially put slippers, cotton pads and etc in the room, you need to ask the personnel for that.

The hotel is good, the personnel is polite. We were allowed to check in earlier. The breakfasts and dinners are good, however it would have been better to have more varieties in meat at dinner time, for example to add seafood.

Stayed in January 2024

The only thing that the room was far from the elevator and my mother found it a bit tiring to walk all the distance more than once daily from the elevator to the room.

My recent stay at the Hilton Hotel was nothing short of delightful. Everything from the moment I stepped in until the moment I checked out was smooth and enjoyable. But what truly elevated this experience was the exceptional service, particularly the act of kindness from Mr. Wael, the manager. The breakfast was a true gastronomic feast. An abundance of fresh and delicious options catered to any taste, and the service was attentive and efficient. Every detail was perfectly organized, making for a stress-free and enjoyable start to each day. However, the highlight of my stay came when I absentmindedly dropped my wallet in the lobby. Imagine my panic when I realized it was gone! But thanks to Mr. Wael's honesty and diligence, my fears were quickly quelled. He not only found my wallet but also took the initiative to track me down and personally return it to me. Such exceptional care and professionalism went above and beyond the call of duty and truly exemplified the spirit of hospitality. This experience solidified my positive impression of the Hilton Hotel. It's not just about the comfortable rooms and delicious food; it's about the people who make the difference. Mr. Wael's act of kindness turned a pleasant stay into a memorable one, showcasing the true value of excellent customer service. All the staff were great and Ms. Rowan as well (Relation Manager) was always around the lobby making sure that all is going fine. If you're looking for a hotel that offers not only comfort and convenience but also genuine care and dedication to its guests, then the Hilton Hotel is the perfect choice. And if you're lucky enough to be assisted by Mr. Wael, consider your stay an even greater privilege. Highly recommend!

Stayed in December 2023

They don’t have Garden area.

Its close to my work place in Alexandria so I like the location.

Stayed in August 2023

There are some people not supportive nor polite in their dealings with the guests.

- AC - Pool view - Iron and its table - The room door system

Stayed in October 2023