The hotel is working on renovating the rooms floor by floor so request a lower floor for a newer room. The Italian restaurant wasn't open so we ordered from the menu on a nice patio with the sunset behind a mountain. The WiFi connection in the room wasn't working well.

The staff were amazing and extremely friendly. Everyone working at the hotel is helpful and courteous. We requested to change our room and were moved to a newly renovated room with a view of the Nile. The breakfast buffet was decent, as well as the dinner buffet. The boat is very easy to get on and off the island.

Stayed in April 2024

The restaurant staff needs to be trainned and the common area must be better cleaned.

The staff, rooms, Garden, locatio. And Ms Christeen is a Nice guest relation.

Stayed in April 2024

Everything. Very unclean. Restaurant staff kept picking up the food with their bare hands and eating the food on the corner during breakfast lunch and dinner as if the restaurant staff didn't get food to eat. The water despenser used during breakfast had bugs floting inside. Now we will come to the room 1) bed sheets smelled really bad 2) one of the bed sheets had snot stains on it 3) bathroom was very dirty and showe area was very slippery as it had not been cleaned in ages 4) while flushing the toilet all the water came out from the toilet joint. Not because it had over flown but because it wasn't put together properly to begin with. 5) cleaning staff didn't clean the room and left all food and in room dining plates in the room. All in all it was a terrible experience

Nothing about the hotel

Stayed in April 2024

Everything good

Excellent

Stayed in April 2024

Room have strong smell, and please train staff members about how to talk to customers

Service was awful, staff members are not trained.

Stayed in April 2024

Wonderful staff and service!

Stayed in April 2024

Restaurants

Everything

Stayed in April 2024

The hotel definitely shows its age, with creaky, slightly bent doors and dated furniture calling for a much-needed renovation. Our sleep was less than restful on shaky mattresses, and while the staff were friendly, that extra spark in customer service seemed missing. Our experience with the hotel’s currency exchange process, however, was less than straightforward. Initially, we exchanged US dollars early in the morning at a rate of 45 Egyptian pounds each. Yet, just a few hours later, a different manager offered a rate of 40, suggesting a personal attempt to profit from our exchange. This didn’t sit right with us, and upon raising the issue with Christeen, she immediately stepped in to rectify the situation, ensuring we received the fair rate of 45. This episode, while resolved thanks to Christeen’s intervention, highlighted a concerning approach to customer dealings that could detract from the overall guest experience.

Our stay was alright, but there’s room for the hotel to enhance its guest experience significantly. A special shout out to Christeen for being an excellent host and well suited for Guest Relations role.

Stayed in April 2024

Never mind its dated interior, there is a certain je-ne-sais-quoi about the place. Maybe it is its Soviet-style 1980s architecture, with its large volume of an atrium, angular shaped balconies and suspended staircases with brass balustrades, or its location on the quite island in the middle of the Nile, but from the moment we stepped from the boat, we felt nostalgically serene. The hotel was not crowded. We had the pool to ourselves for a few hours. The staff was nice and more efficient than in a few higher end places we had stayed during our Egyptian sojourn. We loved taking the private boat to and from the hotel, especially in the evening, the tasty French fries, and the pool. Christeen, the lady in charge of guest relations, was amazingly helpful. Good value for money.

Stayed in April 2024

Slow WIFI and cold swimming pool.

The hotel was really impressive. Beautiful and spacious rooms. Easy to get around for my elderly mum who struggled walking. Very helpful and kind staff. We accidentally booked wrong size rooms and they changed our rooms for bigger ones free of charge. The staff made our stay memorable. The food was really delicious and kids under 12 were eating for free. Will definitely recommend that hotel.

Stayed in April 2024

A little dated.

They are trying their best. Good value. Christine, the manager look after our family. Highly recommended.

Stayed in April 2024

Location

Stayed in April 2024

I'm sure it was a great hotel many years ago, but they have not invested much on keeping it in good conditions. The high price is absolutely unrelated with the quality of the hotel

Stayed in March 2024

Excellent location, very clean hotel and helpful staff. Christeen at the hotel was very helpful and looked after us well. She is excellent at taking care of guests at the hotel.

Stayed in March 2024

Very little options for vegetarians.

The property is located on an island and has free shuttle services to and fro from the main city. The hotel has amazing views. The room was clean, the staff were polite and extremely helpful. The housekeeping was prompt with their service.

Stayed in March 2024

Really lovely property with everything you need and the staff can’t help you enough. Our only issue is the small amount of time we were staying for!

Stayed in March 2024

Nothing

The location is exceptional. The grounds and landscape beautiful

Stayed in March 2024

The property is run down. The owners should renovate or do a better job maintaining things. It’s old, and dingy. The carpets in the dining room were coming up. The sheets on the beds were pilling. It’s dark and quiet which makes it feel awkward and deserted. The bathroom was an insane design…shower head was pointed directly at the wall instead of your body and could not be turned in any direction, toilet was nearly under the sink so you have to sit off to the side to use it. No ATM. Overpriced laundry. It’s just a no for me.

The only good things about this hotel is the staff who do their absolute best given the circumstances. They are all so kind, friendly, and accommodating. I also really enjoyed the food! They serve Egyptian food which is really cool and it’s delicious!

Stayed in March 2024

Having to leave!

Friendly staff & excellent facilities

Stayed in March 2024

The hotel was clean, the staff was polite and always offering assistance. The customer relations was always checking if things were fine. There was a nice pool and staff that made sure you had all you needed at the poolside.

Stayed in March 2024

Almost everything was disappointing and of sub-par quality: the rooms are old and badly maintained, the windows are NOT double-glazed, the food is bland and simply mediocre, the cleanliness is visible, the bathrooms have leaks, the check-in staff is unengaged and clearly not trained for international standards, the big comfy boats were docked and old feluccas took us to Aswan and back, there are smokers all over the hotel. I could continue. In summary, the room was NOT valued accordingly to the quality, we paid $145 per night.

The highlight of this hotel is the location, it's undoubtedly beautiful. The guest services manager Christine was really helpful and attentive, she did her job really well.

Stayed in March 2024

Nothing

Best of best hotel Lavish breakfast with good options for vegetarians like me Pleasant location Friendly and supportive staff Big rooms Big washrooms Nice comforyable towels

Stayed in March 2024

No place to hang towels.

Beautiful location

Stayed in March 2024

Wonderful hotel

Stayed in February 2024

Nothing

Super professional stuff, amazing views and very clean and well occupied rooms

Stayed in March 2024