The only negative was the lift was out of action a couple of times which meant climbing 5 flights of stairs to our room . Not really suitable for people with walking difficulties .

Good size appartment and good value . Ideal for families and couples

Stayed in March 2024

The WiFi was very poor. The kitchen was a little tired. The laundry room didn't have sufficient machines for the number of users. We really didn't enjoy the 'entertainment' but maybe other people do. Not happy paying for the room safe at 1.50 euros per day. This is normally free.

All of the staff were great and loved the pool. Good location and public facilities.

Stayed in March 2024

The rooms need an update.

We had a good stay. Comfy beds and enough hot water in the shower. Short walk to centrum of Puerto de la Cruz. Good value for the price.

Stayed in February 2024

The hotel lived up to our standards, bar the missing AC that was definetly needed as it got very stuffy and hot at night.

This was our second time staying in this hotel and we are very pleased to say the least. The location is very good. There´s underground parking available at the hotel at a charge.(I´d definetly reccomend) as it´s impossible to find a aprking spot on the street. Rooms: separate bed room, livingroom, kichen and bathroom. The workers work outstandingly hard and are very polite and helpful with any queries you might have. We appreciated the Happy hours in the bar. Thank you. We will definetly return again for our third time.

Stayed in October 2023

Location wise is a bit far from the beach and the centre of Puerto de la Cruz (but we already knew that). The balcony was a bit small since we were with a group of 5. In order to use the gym, you have to pay extra as they don't belong to the Apartamentos Casablanca organisation.

Quite place, with a nice swimming pool, restaurant and cafe. The apartment had a good amount of space for 5 people.

Stayed in October 2023

Service in the bar day time! Even when no customers there waiters have no interest in serving. Waitresses excellent!

Pool great, up a steep hill with 120 steps to town but we loved the walk

Stayed in September 2023

There isn't air condition in the apartment, only ceiling fan in the bedroom and it wasn't enough for the rest of the day.

The crew staff, especially at the reception was very helpful. The apartment was very big The apartment and all the area of the hotel was very clean. The breakfast was nice.

Stayed in August 2023

There is no available parking at the hotel

Stayed in August 2023

The cleanliness is particularly excellent and continuously mantained in both indoor and outdoor. The staff is very kind, open, and helpful. Great possibilities for daily programs, swimming, eating out in an amazing environment near to the ocean with spectacular view. Free transport to Loro park. Excellent holiday!

Stayed in July 2023

No comments

Apartment was very big and clean Nice balcony view Comfortable bed , great location, all kitchen staff was on the place Feeling like my own home High recommended for travels with solo and family

Stayed in July 2023

Our apartment had no air conditioning, I don't know about others, it had only ceiling ventilator, it was a bit uncomfortable in hot nights

Good location, private parking, nice lobby, very friendly personal and receptionists. Apartments are large and with all kitchen equipment, so you feel like at home.

Stayed in July 2023

great location for me friendly staff

Stayed in June 2023

The only thing that was lacking was air conditioning (only a ceiling fan in the bedroom, nothing in the living-room). We weren't there in high summer so the ceiling fan in the bedroom was fine, but it would have been better if there also had been one in the lounge of the apartment.

Club Casablanca is very well maintained. We liked our room which was just as we asked for on the "special requests" section of the booking form - we were given a room on a high floor which faced on to the street (Calzada Martianez). It had a lovely big balcony and the room was well-furnished. A bottle of water was provided on arrival and kitchen was stocked with all essentials.

Stayed in May 2023

really brilliant facilities. family of 4. (2 & 1yr olds)

Stayed in March 2023

Cold pool which is closed too soon. Cleaner didn't sweep the floors. Smell in the wardrobes. Parking spaces - if you are not a good maneuverer, you may be in trouble :) Hotel is situated on hill - so be prepared to walk stairs.

Silent, there was not many visitors :). Good view from the balcony of the apartment (El Teide). Well equipped kitchen. Friendly recepcionist. Place to park your car (5 eur for night). Free wifi which worked well. Close to shopping center.

Stayed in April 2023

it’s just beautiful

as usual spotlessly clean, amazing, friendly staff and everything you could possibly need in apartment

Stayed in April 2023

pool is not open in the evening

Super kind staff and the pool

Stayed in April 2023

From the pictures, we imagine that we could use the gym, but no. It is payed apart from the hotel. And it is not inside the hotel. It is located beside it. So we got a little bit disappointed about that. Pool is closed at 8pm.

The room was huge! Big bed and great bathroom. Everything was super clean! Big balcony! The hotel has parking, where you have to pay 5 euros per day. We didn't have breakfast there. we recommend to go to Lago Martianez, which is 10 min walking. Be careful because the hotel is in the top of a mountain, and is difficult to go walking to the closest beach if you a with older people.

Stayed in April 2023

The accommodation was great, the staff were exceptional helpful and nothing was too much trouble

Stayed in April 2023

Nothing to say

Staff were great and everything super c ean

Stayed in March 2023

The hotel is located close to the bus stop and supermarkets, about 5 min walk to the pools of Lago Martianez. Everything is well organized, clean, the room is quite big.

Stayed in February 2023

n/a

Friendly staff, good location - short walk from the town centre, the rooms are a good size, it's quiet at night time and parking on-site for €5 per day was a bonus. Would stay again.

Stayed in March 2023

Nothing

Everything

Stayed in March 2023

breakfast is not very good

Stayed in March 2023