There was no air conditioning even the place was cold. Sometimes people needs air condition on summer or providing some fan or any other solutions for people who cannot stay on the heat.

The area around was fabulous with nature

Stayed in June 2025

Temperature at room was a bit hard to regulate and we feel that It was too hot all the time

Location and friendly people at reception

Stayed in April 2025

The property needed a little care, some drawers where broken.

Amazing location, great staff.

Stayed in March 2024

The matress of the sofabed was old and painful to sleep in. Already complained to the hotel about this so they can change it for future guests.

The location.

Stayed in March 2024

The rooms could use some maintenance. The walls need a fresh paint.

Great location, everything you need for a ski holiday with the family. Specially tailored for families with kids.

Stayed in February 2024

Cleaning was very poor

Locación, general facilities

Stayed in February 2024

The apartment was too warm, specially during the night, and we could not turn it down. Also some of the cups and cutlery was bit dirty and there were leftovers in the fridge from previous guests I guess.

The apartment was nice and had everything we needed. The staff was very helpful with the few extra things we needed and the ones that didn't work.

Stayed in January 2024

Comfortable and clean apartament. Perfect location. Lovely meals.

Stayed in December 2023

Supplies at on site shop were inadequate for self catering

The location is incomparable.

Stayed in September 2023

The Wi-Fi in the second floor of the apartment did not work and the drain in the upper floor bathroom was really really slow since the time we entered the room

The location was terrific. We thought breakfast was included but was told upon check in that this was something additional

Stayed in September 2023

The front desk are helpful but very reserved and serious. A little smile from them will be appreciated.

Our apartment is clean, comfy and complete. Family and kids activities are very entertaining.

Stayed in August 2023

Sofa bed was very uncomfortable as a sofa and as a bed. Very noisy every time you moved.

Stayed in September 2023

Not many kitchen aids, only a really big pan or really small one. But it was enough for a couple of days.

The location. The kitchen is fair but not many utilities, the beds on the room are good, the sofa-bed is ok (in our case it was for the kids)

Stayed in August 2023

The apartments Vall de Nuria would require an upgrade, as they are old, unpleasant smell inside and the bathroom were badly smelling. We had to leave the air extractor on during the entire stay to help with the smell. The food at the restaurant was poor, there was diversity, but the quality of food was poor. Also, all restaurants had more or less same food, so it did not matter where you choose to eat.

The location is spectacular , right in the middle of the valley, chill and relaxing environment. A lot of trekking routes, different difficulties, some suitable even for families with small kids.

Stayed in August 2023

There was an unpleasant smell at the area of the reception and check in. Also, we were quite surprised when we called couple days before to ask few things about the apartment and the available services and the staff did not know several things (eg whether the apartment provided cleaning stuff, etc)

The location and inside the apartment was very comfy and had everything we needed. Also the bathroom was spacious and modern and we loved the big Windows in every room

Stayed in August 2023

The only remarks: water is expensive, unless you buy it in the shop. Some facilities could open a bit longer. Above all the buffett restaurant, which is available only for two hours at night and it could open earlier.

Everything was perfect, above all the staff. All the services were working well and efficiently. The new restaurant is amazing.

Stayed in August 2023

sofa was also sofa bed and the cushions kept slipping off the sofa.

spacious apartment, with great beds, nice shower and fantastic views.

Stayed in June 2023

When sleeping, the indoor air is too dry. It would be better if there was a humidifier.

snow、ski、enviroment

Stayed in February 2023

the service received by the staff, because I ordered for a towel the first day in order to have a shower. however, this did not come that day; it arrived one day later after insisting in reception.

the location and views

Stayed in January 2023

Nothing.

Everything was perfect. The food, the location, the views.

Stayed in August 2025

When we arrived, the receptionist gave us two room cards—neither of which worked. We had to walk back to the reception (a 6–8 minute walk) to get them replaced. I had specifically requested a room a bit further from the elevator for a quieter stay. Instead, he assigned us an older apartment with only one bedroom, even though I had booked one with two. He didn’t mention anything about the change—only said that the apartment might be close to the elevator (which it wasn't), but that it was “much better” because it had a view of the lake. That also turned out to be untrue; all we could see were metal floors from a construction site. We called reception from the room and were told to come back again. On the way, we met another staff member who insisted that the apartment had “two bedrooms.” We invited her to show us the second bedroom—she pointed to a trundle bed under the main bed and claimed it could be used for sleeping. We felt deeply disrespected and as if we were being treated like clueless tourists. During checkout, the woman at the front desk was extremely cold—she didn’t even look at us. The entire experience left us feeling disappointed and unwelcome. None of the reception staff spoke English, and all the documents and tourist information were available only in Catalan.

On the day we arrived, we missed the last train up to the hotel. The woman who answered our call kindly tried to coordinate with the station and even asked them to hold the train for us. Although we ultimately missed it, we really appreciated her effort. The hotel itself is perched at the top of Núria, offering breathtaking views.

Stayed in August 2025

The restaurant was expensive for the food quality and variety. It is a common experience with hotel buffets so we were not very surprised, but this one was especially below average. The apartment has a kitchen and if you bring your own food and wine, you can have an amazing stay.

The apartment was great. It was big, modern, comfortable and cozy. Great views of the mountain and slopes.

Stayed in January 2025

We stayed at the Duplex Apartment, and it was perfect. It has everything we ever need. Kids and adults enjoyed our stay. We'll be back in Summer.

Stayed in January 2025

The service provided by the hotel was not what it should have been in a place like this. We were given an apartment where the television had lines and it was very annoying to watch television, the screen was broken. As soon as we arrived and saw this, we notified reception. They didn't say that they would pass a note to the maintenance person. The reality was that no one came by... nor was there any offer to change apartments, they didn't even call to ask if the problem was solved. The stay was during the week with very few people in the hotel... they could have solved it correctly.

The location is unique in a wonderful natural environment, it is the best part of the visit, although we already knew it, but this time it is the first time we stay overnight at the hotel.

Stayed in October 2024