La Graciosa 5, 35510 Puerto del Carmen, Spain
#738 of 951 hotels in Puerto del Carmen
Guests' ChoiceBased on 530 hotel reviews
7.9Cleanliness
8.5
Comfort
8.2
Location
9.0
Facilities
7.8
Staff
8.9
Value for money
8.2
Free Wifi
8.6
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End of dialog contentReviewed: August 12, 2025
Susan
IrelandThe pool area can get quite hot with no breeze and the hotel does not have umbrellas at the pool so no shade. Hotel is very basic and bit dated could do with a bit of modernisation.
The location is fantastic near the old town and but also close to the new town. The pool is lovely and always plenty of free sun loungers available. Lovely view of the sea.
Stayed in August 2025
Reviewed: August 8, 2025
Baker
United KingdomWe had our apartment on the top floor but ok a main road which was very noisy especially early hours of the morning not the hotel’s fault at all we did have air conditioning in our room so you didn’t need to open the windows or it the noise would of been so much worse
We used the pool bar for breakfast it was very nice
Stayed in August 2025
Reviewed: August 8, 2025
Ann
IrelandNight porter was asleep so couldn't get back into apartment at 1am on our last night. When he did wake up he was aggressive towards us. Apartments on street side are quite noisy. Other than this issue we found all other staff very friendly and helpful.
Basic but very clean apartment. Less than 5 minutes to the beach.
Stayed in July 2025
Reviewed: August 6, 2025
William
United KingdomFriendly staff, nice and clean, spot on location
Stayed in July 2025
Reviewed: July 29, 2025
Marcus
IrelandEverything
Stayed in June 2025
Reviewed: July 23, 2025
Brian
IrelandMinor things like no shampoo holder in the shower, the cooking facilities were limited to 2 ring stove but I could live with that as I only really cooked breakfast a couple of times. The TV could have been larger but I did not use it anyway. Pool was a bit small but it was not busy at all which was great.
Room was very clean, it matched exactly the pictures supplied, The shower was great, apartment had a nice sea view, close to the Old Town and also other areas of interest. The balcony was comfortable. Food was excellent in the pool bar and exceeded my expectations. Pizza and the full breakfast in particular was of a high standard. The beer was nice and cold ! Staff were very friendly and helpful and there was a mini supermarket if needed. Air condition only in the bedroomed but it was excellent. It was overall a quiet apartment and I did not experience any noise at night.
Stayed in July 2025
Reviewed: July 15, 2025
Kimberley
United KingdomThe check out..wanted to stay x
The pool and the rooms are well equipped.
Stayed in July 2025
Reviewed: July 12, 2025
Vivien
IrelandLovely staff
Stayed in July 2025
Reviewed: July 11, 2025
William
IrelandThe rooms! They are dreadfully poor quality. The beds were horrendously poor quality Also the swimming pool needs to be cleaned regularly!
Central location, LOVELY STAFF!, pools & bars good. 24 hour shop etc
Stayed in July 2025
Reviewed: July 10, 2025
Amymorgan19
IrelandYou could hear everything!!!!! Chairs moving, doors closing, people walking. People arguing.
Location, pool. Friendly staff.
Stayed in July 2025
Reviewed: July 7, 2025
Karri
United KingdomNo air conditioning, was very hot inside and outside.
The location, room, and facilities were good value.
Stayed in June 2025
Reviewed: July 2, 2025
Rae
United KingdomA little noisy at night
Location was perfect, staff were very friendly and helpful, and the poolside was lovely.
Stayed in July 2025
Reviewed: July 2, 2025
Tina
IrelandNo umbrellas around pool to shade children when they needed shade small hairdryers would be handy in bathrooms lovely property we enjoyed our stay but next time would request apartments nearer the reception side
Great location close to everything
Stayed in July 2025
Reviewed: June 26, 2025
Les
IrelandJust a small thing. Location of balcony meant it was in the shade most of the time. I understand that this is unavoidable as the balcony for the appartment on the next floor is directly above.
Great location between oldtown and newtown so both were within walking distance. , 24 hour reception, clean towels every second day and sheets changed midweek. Lovely appartment with very good shower. Easy access to 2nd floor via stairs or lift. Friendly helpful staff. Nice pool bar with very good value...4 euro for sandwich and 3 euro for pint of beer.
Stayed in June 2025
Reviewed: June 22, 2025
Mags
IrelandNo hairdryer which is a basic requirement . Towels for the pool had a €20 fee...which €10 was refunded at end of stay. Safes provided in rooms but again incurred a fee to use. No breakfast or restaurant just a snack bar at pool. Air-conditioning in apartments available at a fee. Remote control for TV available at a fee. So make sure to budget for all these hidden extras you may be unaware of before arrival.
Good location. Apartments basic but clean. Comfortable bed. I had a nice Seaview from my apartment.
Stayed in June 2025
Reviewed: June 19, 2025
Hugh
United KingdomNo many English channels on the tv
Clean , tidy , helpful staff.
Stayed in June 2025
Reviewed: June 19, 2025
Anne
United KingdomRoom 403 backs on to the drunken monkey, very noisy at night, no parasols round the pool
Location was great, apartment was clean, great view, had late check out that was a little pricey, nice pool
Stayed in June 2025
Reviewed: June 10, 2025
Mary
IrelandThat woman in snack bar...
Great spot... Very clean... Lovely staff with the exception of the older lady in the Pool bar with the grey hair... Seemingly when i went to complain about her attitude + giving me food, short of what i asked for, Soft egg's instead of hard ev time, but charged in full, She was the BOSS, she told me... Other 2 girl's lovely, polite, helpful, but not the boss lady... Actually upset me on my holiday... Every other staff in all area's so lovely... Thank you...
Stayed in June 2025
Reviewed: June 9, 2025
Irene
IrelandNo bedside light if you wanted to read. No air-con, very warm at times. No umbrellas on sun loungers by the pool.
Bed was comfortable (but nosiey). Shower was good and powerful. Place was clean. Staff were very helpful anbd friendly.
Stayed in June 2025
Reviewed: June 7, 2025
Elaine
IrelandCouldn't fault it
It was a last minute booking, central to everything and spotless
Stayed in June 2025
Reviewed: May 25, 2025
Hannon
IrelandThe only thing I didn't like was for 3 people to stay there was no option to have a double bed , it was to singles and a pullout bed , haven't slept in a single bed since I was a kid , and no it's not the same pulling to singles beds together
It was in a very nice and handy spot to get to and from new and old town
Stayed in May 2025
Reviewed: May 23, 2025
Gemma
IrelandClose to both the strip and the old town but if you have mobility issues you may fine the walking a little difficult. That said staff are always around to call a taxi if need be.
Basic but perfect
Stayed in May 2025
Reviewed: May 20, 2025
Carmel
IrelandGreat Location and quiet, good value
Stayed in May 2025
Reviewed: May 20, 2025
Fiona
United KingdomThe beds and sofas in the apartments were so uncomfortable 😫
The pool was lovely and the restaurant was great.
Stayed in May 2025
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