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Reviews of Aparthotel Costa Volcán & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

La Graciosa 5, 35510 Puerto del Carmen, Spain

#738 of 951 hotels in Puerto del Carmen

Guests' Choice

Review Score

Based on 530 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.2

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.9

  • Value for money

    8.2

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 12, 2025

    8.0
    Would stay here again for location
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 5 nights

    The pool area can get quite hot with no breeze and the hotel does not have umbrellas at the pool so no shade. Hotel is very basic and bit dated could do with a bit of modernisation.

    The location is fantastic near the old town and but also close to the new town. The pool is lovely and always plenty of free sun loungers available. Lovely view of the sea.

    Stayed in August 2025

  • Reviewed: August 8, 2025

    8.0
    Really enjoyed my stay there overall room was clean and had everything we needed
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    We had our apartment on the top floor but ok a main road which was very noisy especially early hours of the morning not the hotel’s fault at all we did have air conditioning in our room so you didn’t need to open the windows or it the noise would of been so much worse

    We used the pool bar for breakfast it was very nice

    Stayed in August 2025

  • Reviewed: August 8, 2025

    7.0
    Cheap, basic apartment but very clean.
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Night porter was asleep so couldn't get back into apartment at 1am on our last night. When he did wake up he was aggressive towards us. Apartments on street side are quite noisy. Other than this issue we found all other staff very friendly and helpful.

    Basic but very clean apartment. Less than 5 minutes to the beach.

    Stayed in July 2025

  • Reviewed: August 6, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 10 nights
    • Submitted from a mobile device

    Friendly staff, nice and clean, spot on location

    Stayed in July 2025

  • Reviewed: July 29, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 10 nights
    • Submitted from a mobile device

    Everything

    Stayed in June 2025

  • Reviewed: July 23, 2025

    8.0
    The hotel as very comfortable and good value for money with a very professional and helpful staff.
    • Leisure trip
    • Solo traveler
    • Superior Apartment with Balcony
    • Stayed 4 nights

    Minor things like no shampoo holder in the shower, the cooking facilities were limited to 2 ring stove but I could live with that as I only really cooked breakfast a couple of times. The TV could have been larger but I did not use it anyway. Pool was a bit small but it was not busy at all which was great.

    Room was very clean, it matched exactly the pictures supplied, The shower was great, apartment had a nice sea view, close to the Old Town and also other areas of interest. The balcony was comfortable. Food was excellent in the pool bar and exceeded my expectations. Pizza and the full breakfast in particular was of a high standard. The beer was nice and cold ! Staff were very friendly and helpful and there was a mini supermarket if needed. Air condition only in the bedroomed but it was excellent. It was overall a quiet apartment and I did not experience any noise at night.

    Stayed in July 2025

  • Reviewed: July 15, 2025

    8.0
    Kimboslice79
    • Leisure trip
    • Family with young children
    • Standard Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The check out..wanted to stay x

    The pool and the rooms are well equipped.

    Stayed in July 2025

  • Reviewed: July 12, 2025

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Lovely staff

    Stayed in July 2025

  • Reviewed: July 11, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms! They are dreadfully poor quality. The beds were horrendously poor quality Also the swimming pool needs to be cleaned regularly!

    Central location, LOVELY STAFF!, pools & bars good. 24 hour shop etc

    Stayed in July 2025

  • Reviewed: July 10, 2025

    7.0
    Nice place
    • Leisure trip
    • Couple
    • Apartment with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    You could hear everything!!!!! Chairs moving, doors closing, people walking. People arguing.

    Location, pool. Friendly staff.

    Stayed in July 2025

  • Reviewed: July 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    No air conditioning, was very hot inside and outside.

    The location, room, and facilities were good value.

    Stayed in June 2025

  • Reviewed: July 2, 2025

    9.0
    Amazing, thank you.
    • Leisure trip
    • Family with young children
    • Standard Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    A little noisy at night

    Location was perfect, staff were very friendly and helpful, and the poolside was lovely.

    Stayed in July 2025

  • Reviewed: July 2, 2025

    7.0
    Enjoyable
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    No umbrellas around pool to shade children when they needed shade small hairdryers would be handy in bathrooms lovely property we enjoyed our stay but next time would request apartments nearer the reception side

    Great location close to everything

    Stayed in July 2025

  • Reviewed: June 26, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Just a small thing. Location of balcony meant it was in the shade most of the time. I understand that this is unavoidable as the balcony for the appartment on the next floor is directly above.

    Great location between oldtown and newtown so both were within walking distance. , 24 hour reception, clean towels every second day and sheets changed midweek. Lovely appartment with very good shower. Easy access to 2nd floor via stairs or lift. Friendly helpful staff. Nice pool bar with very good value...4 euro for sandwich and 3 euro for pint of beer.

    Stayed in June 2025

  • Reviewed: June 22, 2025

    8.0
    Costa Volcan Review.
    • Leisure trip
    • Travelers with friends
    • Superior Apartment with Balcony
    • Stayed 9 nights
    • Submitted from a mobile device

    No hairdryer which is a basic requirement . Towels for the pool had a €20 fee...which €10 was refunded at end of stay. Safes provided in rooms but again incurred a fee to use. No breakfast or restaurant just a snack bar at pool. Air-conditioning in apartments available at a fee. Remote control for TV available at a fee. So make sure to budget for all these hidden extras you may be unaware of before arrival.

    Good location. Apartments basic but clean. Comfortable bed. I had a nice Seaview from my apartment.

    Stayed in June 2025

  • Reviewed: June 19, 2025

    8.0
    Not bad, I’ve stayed in worse
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 7 nights
    • Submitted from a mobile device

    No many English channels on the tv

    Clean , tidy , helpful staff.

    Stayed in June 2025

  • Reviewed: June 19, 2025

    7.0
    Great for a long weekend
    • Leisure trip
    • Family with young children
    • Superior Apartment with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Room 403 backs on to the drunken monkey, very noisy at night, no parasols round the pool

    Location was great, apartment was clean, great view, had late check out that was a little pricey, nice pool

    Stayed in June 2025

  • Reviewed: June 10, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    That woman in snack bar...

    Great spot... Very clean... Lovely staff with the exception of the older lady in the Pool bar with the grey hair... Seemingly when i went to complain about her attitude + giving me food, short of what i asked for, Soft egg's instead of hard ev time, but charged in full, She was the BOSS, she told me... Other 2 girl's lovely, polite, helpful, but not the boss lady... Actually upset me on my holiday... Every other staff in all area's so lovely... Thank you...

    Stayed in June 2025

  • Reviewed: June 9, 2025

    7.0
    Enjoyable stay.
    • Leisure trip
    • Couple
    • Apartment - Ground Floor
    • Stayed 9 nights

    No bedside light if you wanted to read. No air-con, very warm at times. No umbrellas on sun loungers by the pool.

    Bed was comfortable (but nosiey). Shower was good and powerful. Place was clean. Staff were very helpful anbd friendly.

    Stayed in June 2025

  • Reviewed: June 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Apartment with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    Couldn't fault it

    It was a last minute booking, central to everything and spotless

    Stayed in June 2025

  • Reviewed: May 25, 2025

    9.0
    Volcan and spa 😍
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    The only thing I didn't like was for 3 people to stay there was no option to have a double bed , it was to singles and a pullout bed , haven't slept in a single bed since I was a kid , and no it's not the same pulling to singles beds together

    It was in a very nice and handy spot to get to and from new and old town

    Stayed in May 2025

  • Reviewed: May 23, 2025

    9.0
    I would gladly stay again.
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Close to both the strip and the old town but if you have mobility issues you may fine the walking a little difficult. That said staff are always around to call a taxi if need be.

    Basic but perfect

    Stayed in May 2025

  • Reviewed: May 20, 2025

    8.0
    Couldn’t fault it for a quick two night stay
    • Leisure trip
    • Group
    • Apartment with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Great Location and quiet, good value

    Stayed in May 2025

  • Reviewed: May 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds and sofas in the apartments were so uncomfortable 😫

    The pool was lovely and the restaurant was great.

    Stayed in May 2025

Showing 1 - 25

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