Sometimes the Internet connection wasn’t good enough and the service wasn’t super.

Room Mate always delivers the best service. Staff were super friendly and kind. Mattresses and pillows are the best and the room was super comfy.

Stayed in April 2024

Our room was on the street and street cleaning once night was loud. Also there was an internal wall lighting system that creaked as it cooled down- so the trick was to turn off that light well before going to bed.

Excellent location, large comfortable bed, both shampoo AND conditioner- something we did not see in some hotels. Nice breakfast buffet.

Stayed in May 2024

The place is looking a bit old after 20 years

The desk assistants

Stayed in April 2024

Really accommodating staff, great location!

Stayed in April 2024

The loud talk of the chambermaids in the corridors

Simplicity functionality, common areas, decoration , the music playing was excellent

Stayed in April 2024

The room was very hot. Had to have the windows open to be able to sleep. Tried to get the ac turned up but it made no difference.

Very well set up, and lovely stahh

Stayed in April 2024

I think that everything is good. No changes are rquired

Location was perfect. Room and breakfast were met our expectations Personnel was very friendly and has the willgness to help

Stayed in April 2024

The rooms are small and lack sufficient space. Bottled water can be provided daily. Besides the inadequate insulation of the walls, we heard another guest snoring from the neighboring room all night. The smell coming from the toilet.

The location of the hotel is nice - 2 minutes to Opera metro station and 5 minutes walking distance to the Royal Palace of Madrid. The hotel staff were friendly and helpful - especially the receptionist girls were quite ready to help. Thank you chicas!! 😊 The rooms were nicely cleaned, and the amenities provided were of good quality. The room was spacious, but not very convenient in terms of storage space. We brought 2 suitcases, but couldn't find a place to put the larger one. The bed was large and comfortable. On the first day of our stay, bottled water was provided, but it was stated that it couldn't be provided for the other days of our stay. Since we preferred not to drink tap water, even though they couldn't provide bottled water, they allowed us to fill our bottles from the water dispenser at the reception. The breakfast was varied and delicious. The fact that breakfast service lasted until 12 was an extra convenience. Unfortunately, there was a bad smell coming from the toilet, and when we came out and entered the room, we were exposed to this bad smell. Since we were only staying for 2 days, we didn’t request a room change, but when we mentioned the situation to the receptionist, they expressed their willingness to help and said that if we allowed, they would enter the room to check it. As an alternative, they mentioned that they could give us another room to sleep in by leaving our belongings in the current room. We didn’t want to bother, but when we returned to the room, the smell had significantly decreased.​

Stayed in April 2024

Loved everything.

This hotel is nice. I especially like the location. This hotel is around the corner from the palace. Lots of restaurants, grocery store, public transportation, taxis, and tuktuk tour available within feet of this hotel. Rooms are modern, warm, and beds are comfy. The grocery store is right next to the t door. Recommend this hotel.

Stayed in April 2024

Nothing!

Amazing location, so central for all the tourist spots!

Stayed in April 2024

All the beds were comfy, except for ours. We had 2 twin beds pushed together, as requested. But, we both had a significant lean to the mattress, which made it a little uncomfortable trying to position yourself. We were only there 2 nights, so we didn't complain. Overall, we would stay here again!

Great location!! Very friendly staff!! Breakfast was really good with a lot of options! We had 3 rooms. The rooms were clean, very up-to-date and the water pressure was great! A fully stocked bar was available, along with a kettle for coffee and/or tea. They had chocolates and a handwritten welcome note. A nice touch!

Stayed in April 2024

The room was quite basic. The view from window was not nice. And soundproofing was quite bad too.

Location, cleanliness, breakfast

Stayed in April 2024

Good location

Stayed in March 2024

The rooms are in need of renovation, water damage in shower, slight smell of damp is present. However in general room was ok.

Perfect location, nice and helpful stuff

Stayed in March 2024

Nothing

Location, comfy bed, nice room, breakfast, staff

Stayed in March 2024

Nothing

Very quiet location despite being in a very central spot

Stayed in March 2024

Room was spacious, bathroom was lovely, bed was very comfortable

Stayed in March 2024

Good location and nice staff

Stayed in March 2024

Could hear people very easily when they were in the hallway walking past the room

Great location and very comfortable bed.

Stayed in February 2024

the room was not perfectly insulated, so sometimes noises could be heard from neighboring rooms

The location is near Metro, right in the center close to tourist attractions, the staff was very helpfull and friendly, the breakfast was good and varied

Stayed in February 2024

Nothing

The hotel is conveniently located a few steps from Plaza de Ópera and the metro. It is a lovely little hotel, with the most charming receptionist and lovely staff. Rooms are very clean beds are super comfortable. Breakfast is generous. Highly recommended.

Stayed in February 2024

Teh water .... sometimes hot, most of the time cold during 3 days....

Staff really cool ! Really good location, the room is fine, not too big but it's okay.

Stayed in February 2024

None

Location are excellent...near to everything, love to stay here and will recommend to all my friends.

Stayed in February 2024

The location is great

Stayed in February 2024