2096 Bricher Road, Saint Charles, IL 60174, United States
#4 of 8 hotels in Saint Charles
Guests' ChoiceBased on 72 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.0
Facilities
7.8
Staff
8.8
Value for money
7.9
Free Wifi
5.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: August 9, 2025
Danielle
United Statesthe pool is under renovation, and apparently has been for a long time. this should be updated on this listing-- the kids were disappointed :/
great staff, yummy breakfast
Stayed in August 2025
Reviewed: July 2, 2025
Thomas
United StatesTub for a shower was tiny (and I only weigh160# at 5'8")
Manager was truly nice. Staff all excellent especially the evening African-American lady and her mother Deborah!
Stayed in July 2025
Reviewed: June 5, 2025
David
United Statesi was disappointed i was looking forward to using the hot tub but it was being renovated, i picked this place because of the hot tub
all was good except no hot tub
Stayed in June 2025
Reviewed: March 13, 2025
Paula
United StatesThe pool was under maintenance last time. Want to book again but only if pool is open
Stayed in March 2025
Reviewed: November 11, 2024
Sheila
United StatesTheir pool and hot tub was under construction and it was one of the main reasons we chose this place.
Clean, nice location, good breakfast. Thomas at front desk was very helpful and friendly.
Stayed in November 2024
Reviewed: October 8, 2024
Lori
United StatesVery difficult to book; prices vary so much day to day- always issues with communication-
Stayed in October 2024
Reviewed: September 9, 2024
Lori
United StatesCarpets in reception had stains. Bathroom in our room stained
Friendly staff
Stayed in September 2024
Reviewed: August 19, 2024
Jorie
United StatesThe pool was closed
Location
Stayed in August 2024
Reviewed: June 30, 2024
Blair
United StatesThe fitness room was small with very little equipment. The breakfast was fine, typical chain hotel easy to prepare breakfast. Would have loved if they had not used paper plates/bowls and plastic silverware.
I thought that the place was fresh, clean and modern. The rooms were spacious and comfortable. It felt like we got what we paid for.
Stayed in June 2024
Reviewed: May 31, 2024
Morninggirl
United StatesMy TV didn't work so I had to move my stuff to a different room on the other side of the hotel. This took longer than it should have; another person checking in while I was waiting asked if there was a problem with his reservation, because it was taking so long. And at these prices, rooms should be equipped with hair dryers. Almost all of the less expensive places I stayed at were.
The room was fine and the breakfast was good.
Stayed in May 2024
Reviewed: April 25, 2024
Misty
United StatesShower didn’t drain well, water pressure was weird.
Close to purpose of travel
Stayed in April 2024
Reviewed: April 12, 2024
Jeannie
United StatesHard to find, night shift desk person language issues, day shift desk person attitude issues, accessible bathroom had no towel hooks/hangers & shower splashed way out into room which was very hazardous, mattress was comfortable but had a definite "hole" making it feel like I was rolling downhill or climbing up, the upholstered chair next to bed had an unsavory stain on the seat.
Decor, cleanliness, size of accessible room
Stayed in April 2024
Reviewed: November 15, 2023
Shay
United StatesStaff is always extremely friendly, kind and accommodating.
Stayed in October 2023
Reviewed: September 28, 2023
Kelly
United StatesWe picked this facility because of the pool and the pool is closed. There was no notification on the website about the pool closure. That was something that was very important to us.
Other than the pool being closed we enjoyed our stay. the location was very convenient and the property was very nice.
Stayed in September 2023
Reviewed: September 11, 2023
Wayne
United StatesControls of in room a/c heat were not working properly.
Convenient location. Very nice room. Very nice front desk staff.
Stayed in September 2023
Reviewed: May 2, 2023
Bonnie
United StatesSpace for toilet was very cramped. Bottom of the tub didn't drain fully.
Location was great
Stayed in April 2023
Reviewed: February 2, 2023
Lee
United StatesStaff and hotel room was great. The breakfast was super.
Stayed in January 2023
Reviewed: August 4, 2025
Pamela
United StatesI had a little trouble controlling coolness/AC but I doubt it was the ac's fault. More mine.
The staff was very friendly and helpful. My room was perfect. It was spacious enough as it was just me. Loved the king bed and size of bathroom. Nice television program choices. On second floor so I could hear some noise from above and from the condenser units outside, but neither was that intrusive. I would stay here again.
Stayed in August 2025
Reviewed: July 18, 2025
Henry
United Stateswe were there 3 days and not once did the room get cleaned, the towels replaced, or the trash taken out. when I talked to the front desk their excuse was, they were short staffed. Also, when we booked they did not mention they are remodeling, so no weight room and the pool was empty. when I asked about a refund on the price the desk clerk said he could not do anything and I assume he didn't talk to the manager.
it was a typical breakfast but the room was too warm to sit in it.
Stayed in July 2025
Reviewed: June 3, 2025
Alex
United StatesThe ants in the sink were the first problem. The air was forceful and somewhat loud even though set the fan on low. My wife did not like looking at the plumbing under the sink while using the toilet. There is one grabbar in the shower near the shower head, but nothing if you turn around to rinse your back. The facial tissues were gone after taking a few with no backup supply. There are not of convenience items in the bathroom. Just soap or bodywash, shampoo and conditioner in the shower. There wasn't a telephone to call to say we needed more tissues, and nobody at the desk to ask. New rules at Marriott hotels do not require cleaning, bed making, trash removal or resupply items such as coffee unless you stay more than two night. If you are a party of 2, and each make coffee in your room, sorry you don't get any more unless you stay over a third night.
The bed and pillows were good. The room was fairly quiet. The breakfast selection was good. The room was clean and the coffee pot sort of worked.
Stayed in June 2025
Reviewed: June 1, 2025
Sam
United StatesRooms were dated and bathrooms left a lot to be desired
Staff
Stayed in May 2025
Reviewed: May 15, 2025
Craig
United StatesOo really look for it. The items on the counter were badly arranged. The oatmeal was cold.nly one muffin choice and it was gluten free. The toaster was far from bread choices and we had t
Stayed in May 2025
Reviewed: May 2, 2025
Gina
United StatesNothing I can think of
Clean
Stayed in May 2025
Reviewed: March 6, 2025
Jacqueline
United StatesConvenient on a short notice
Stayed in March 2025
Showing 1 - 25
Trinity Beach, Australia
Istanbul, Turkey
Cincinnati, US
Porto De Galinhas, Brazil
Victorville, US
Rome, Italy
Valencia, Spain
Porto, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content