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  5. Reviews of Fairfield Inn and Suites by Marriott Chicago St. Charles

Reviews of Fairfield Inn and Suites by Marriott Chicago St. Charles This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2096 Bricher Road, Saint Charles, IL 60174, United States

#4 of 8 hotels in Saint Charles

Guests' Choice

Review Score

Based on 72 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.9

  • Free Wifi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights

    the pool is under renovation, and apparently has been for a long time. this should be updated on this listing-- the kids were disappointed :/

    great staff, yummy breakfast

    Stayed in August 2025

  • Reviewed: July 2, 2025

    9.0
    Great location, great staff.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Tub for a shower was tiny (and I only weigh160# at 5'8")

    Manager was truly nice. Staff all excellent especially the evening African-American lady and her mother Deborah!

    Stayed in July 2025

  • Reviewed: June 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    i was disappointed i was looking forward to using the hot tub but it was being renovated, i picked this place because of the hot tub

    all was good except no hot tub

    Stayed in June 2025

  • Reviewed: March 13, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was under maintenance last time. Want to book again but only if pool is open

    Stayed in March 2025

  • Reviewed: November 11, 2024

    8.0
    Room was really nice, comfortable, good location for a nice out.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Their pool and hot tub was under construction and it was one of the main reasons we chose this place.

    Clean, nice location, good breakfast. Thomas at front desk was very helpful and friendly.

    Stayed in November 2024

  • Reviewed: October 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very difficult to book; prices vary so much day to day- always issues with communication-

    Stayed in October 2024

  • Reviewed: September 9, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Carpets in reception had stains. Bathroom in our room stained

    Friendly staff

    Stayed in September 2024

  • Reviewed: August 19, 2024

    7.0
    We specifically went for pool and hot tub and both were closed! We were never informed! We should ge
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed

    Location

    Stayed in August 2024

  • Reviewed: June 30, 2024

    8.0
    The Fairfield was just what we expected and it worked for our family stay.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights

    The fitness room was small with very little equipment. The breakfast was fine, typical chain hotel easy to prepare breakfast. Would have loved if they had not used paper plates/bowls and plastic silverware.

    I thought that the place was fresh, clean and modern. The rooms were spacious and comfortable. It felt like we got what we paid for.

    Stayed in June 2024

  • Reviewed: May 31, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    My TV didn't work so I had to move my stuff to a different room on the other side of the hotel. This took longer than it should have; another person checking in while I was waiting asked if there was a problem with his reservation, because it was taking so long. And at these prices, rooms should be equipped with hair dryers. Almost all of the less expensive places I stayed at were.

    The room was fine and the breakfast was good.

    Stayed in May 2024

  • Reviewed: April 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Shower didn’t drain well, water pressure was weird.

    Close to purpose of travel

    Stayed in April 2024

  • Reviewed: April 12, 2024

    7.0
    Nice, but...
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Hard to find, night shift desk person language issues, day shift desk person attitude issues, accessible bathroom had no towel hooks/hangers & shower splashed way out into room which was very hazardous, mattress was comfortable but had a definite "hole" making it feel like I was rolling downhill or climbing up, the upholstered chair next to bed had an unsavory stain on the seat.

    Decor, cleanliness, size of accessible room

    Stayed in April 2024

  • Reviewed: November 15, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff is always extremely friendly, kind and accommodating.

    Stayed in October 2023

  • Reviewed: September 28, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    We picked this facility because of the pool and the pool is closed. There was no notification on the website about the pool closure. That was something that was very important to us.

    Other than the pool being closed we enjoyed our stay. the location was very convenient and the property was very nice.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    9.0
    Very nice, comfortable hotel.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Controls of in room a/c heat were not working properly.

    Convenient location. Very nice room. Very nice front desk staff.

    Stayed in September 2023

  • Reviewed: May 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Space for toilet was very cramped. Bottom of the tub didn't drain fully.

    Location was great

    Stayed in April 2023

  • Reviewed: February 2, 2023

    9.0
    Fit the bill for what I needed.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    Staff and hotel room was great. The breakfast was super.

    Stayed in January 2023

  • Reviewed: August 4, 2025

    10
    Comfortable solace
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    I had a little trouble controlling coolness/AC but I doubt it was the ac's fault. More mine.

    The staff was very friendly and helpful. My room was perfect. It was spacious enough as it was just me. Loved the king bed and size of bathroom. Nice television program choices. On second floor so I could hear some noise from above and from the condenser units outside, but neither was that intrusive. I would stay here again.

    Stayed in August 2025

  • Reviewed: July 18, 2025

    2.0
    one of the worst stays at a hotel we have experienced.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights

    we were there 3 days and not once did the room get cleaned, the towels replaced, or the trash taken out. when I talked to the front desk their excuse was, they were short staffed. Also, when we booked they did not mention they are remodeling, so no weight room and the pool was empty. when I asked about a refund on the price the desk clerk said he could not do anything and I assume he didn't talk to the manager.

    it was a typical breakfast but the room was too warm to sit in it.

    Stayed in July 2025

  • Reviewed: June 3, 2025

    5.0
    Hotel stays have changed. Although a Marriott property, don't expect too much.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The ants in the sink were the first problem. The air was forceful and somewhat loud even though set the fan on low. My wife did not like looking at the plumbing under the sink while using the toilet. There is one grabbar in the shower near the shower head, but nothing if you turn around to rinse your back. The facial tissues were gone after taking a few with no backup supply. There are not of convenience items in the bathroom. Just soap or bodywash, shampoo and conditioner in the shower. There wasn't a telephone to call to say we needed more tissues, and nobody at the desk to ask. New rules at Marriott hotels do not require cleaning, bed making, trash removal or resupply items such as coffee unless you stay more than two night. If you are a party of 2, and each make coffee in your room, sorry you don't get any more unless you stay over a third night.

    The bed and pillows were good. The room was fairly quiet. The breakfast selection was good. The room was clean and the coffee pot sort of worked.

    Stayed in June 2025

  • Reviewed: June 1, 2025

    6.0
    Good but not great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms were dated and bathrooms left a lot to be desired

    Staff

    Stayed in May 2025

  • Reviewed: May 15, 2025

    6.0
    We had just stayed at a Fairfield in New York State and it was wonderful so was dissapointed this on
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    Oo really look for it. The items on the counter were badly arranged. The oatmeal was cold.nly one muffin choice and it was gluten free. The toaster was far from bread choices and we had t

    Stayed in May 2025

  • Reviewed: May 2, 2025

    10
    Room was clean and comfortable.
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing I can think of

    Clean

    Stayed in May 2025

  • Reviewed: March 6, 2025

    10
    Convenience on a short notice
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenient on a short notice

    Stayed in March 2025

Showing 1 - 25

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