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Reviews of Chic & Basic dot This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5 Calle del Maestro Victoria, Madrid City Center, 28013 Madrid, Spain

#107 of 483 hotels in Madrid

Guests' Choice

Review Score

Based on 619 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    9.4

  • Value for money

    8.5

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: February 28, 2024

    9.0
    Perfect little hotel for your stay in Madrid!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing!

    Very clean and comfortable room. The location is perfect. Located in Centro, close to everything, restaurants, shopping, etc. Highly recommend

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The location was terrific, everything was on point.

    Stayed in January 2024

  • Reviewed: February 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Spacious room, everyday room has been cleaned, polite staff, not noisy even though we have been very central

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    The perfect little spot to stay in central Madrid.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Having requested a quiet room with large bed when booking, the staff were very accommodating!

    Stayed in February 2024

  • Reviewed: February 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    location, hospitable staff

    Stayed in February 2024

  • Reviewed: February 4, 2024

    9.0
    Friendly & comfortable option within the city centre
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    - staff at the breakfast - diversity of breakfast (e.g. no fruits, no porridge) - no healthy option instead of sponge cake

    - very friendly staff in the hotel - very clean - comfortable bed - nice terrace

    Stayed in February 2024

  • Reviewed: February 4, 2024

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    The concept of the sugar free and light breakfast is interesting but too rigid with a fixed menu that cannot be changed. On the second day we only had 2 of the 4 courses provided (and the least expensive) and we were even made to pay for a second coffee.

    Very central and perfect structure for visiting the city. Comfortable and large bed with an original design. Large and quiet room: in so much space, however, a real wardrobe and coat hangers are missing. Comfortable bathroom but without bidet.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    Clean and cozy hotel with central location
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    It would be better if there was kettle in the room for making tea and more lights. Room was a bit dark. Twin beds were actually one big size bed.

    The location is very good, close to all main attractions, shops, restaurants. Staff is very friendly and helpful. Facility is clean with nice modern design. Breakfast is overall good and very tasty, however I would prefer buffet instead of ordering specific items from breakfast menu.

    Stayed in January 2024

  • Reviewed: January 27, 2024

    9.0
    Stylish hotel in perfect center location !
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There was some music from the bershka during the day if you have a room on the second floor but it closes around 10 pm so after that it is quiet to sleep. There was some smell coming out of the toilet but when you closed the door it was gone. I think it just needed some cleaning product. Other than that the room was very clean every day.

    The style of the hotel, perfect location and staff

    Stayed in January 2024

  • Reviewed: January 24, 2024

    10
    I never write reviews, but my sister and I had the most pleasant stay at this hotel and I can warmly recommend it! The l
    • Leisure trip
    • Travelers with friends
    • Classic Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fantastic location, great design and rather quiet (especially considering the central location)

    Stayed in January 2024

  • Reviewed: January 22, 2024

    9.0
    BEST HOTEL IN MADRID 💚 🖤
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no iron board , and noise from the street was very load until 3 am could not sleep ☹️

    Awesome hotel 👌🏻 Location is superb!!! 👍🏻👍🏻

    Stayed in January 2024

  • Reviewed: January 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Heating and hot water was not consistent

    Location and value

    Stayed in January 2024

  • Reviewed: January 12, 2024

    10
    Great place but rather without breakfast
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast, there was a menu to choose and I did not like the food I’ve got and staff at the breakfast was not kind at all, moreover they made me wait for too long

    The location was great, the room was nice, clean and comfortable although the table was so small that I couldn’t really sit there wit my notebook

    Stayed in January 2024

  • Reviewed: January 8, 2024

    9.0
    It has an amazing location, quite in the heart and busiest center if madrid! staff is helpful and the restaurant in the
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Price is a little bit high compared to facilities and class of the hotel

    It has an excellent location!

    Stayed in January 2024

  • Reviewed: January 6, 2024

    9.0
    Great location, super friendly staffs
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    A bit expensive

    Very small but nice .. easy to wherever you want to go

    Stayed in January 2024

  • Reviewed: January 2, 2024

    8.0
    Chic and cozy room!
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The location is great, it’s only a 4 mins walk from Sol station and everything you need is just around you.

    Stayed in December 2023

  • Reviewed: December 28, 2023

    10
    Best stay to explore Madrid
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 5 nights
    • Submitted from a mobile device

    Gorgeous room, best location, we loved it! Staff was super friendly

    Stayed in December 2023

  • Reviewed: December 28, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect location, good value for money. I always book this hotel when travelling to Madrid

    Stayed in October 2023

  • Reviewed: December 11, 2023

    10
    Great time in a beautiful city will definetly go back
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast a bit on the healthy side for me and a limited selection

    Clean rooms friendly staff and a very central location

    Stayed in November 2023

  • Reviewed: December 9, 2023

    9.0
    Clean, stylish and lovely central spot!
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Nothing major. Minor: An extra bin in the room would help (only one is the tiny one in bathroom), Breakfast location was very cold and the coffee sadly wasn't good. I would be back thought, great place!

    Lovely little place, nice interior, friendly staff and very clean. Good lighting in the room, ambient and reading lights, good plug distribution and usb outlets. The room had good amenities, the shower is huge! The breakfast is provided by the neighbouring restaurant, which was great for me as a celiac who needs gluten free options.

    Stayed in December 2023

  • Reviewed: December 6, 2023

    9.0
    Central stay & walkable distance from sightseeings
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lovely customer service & amazing rooms!

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights

    Poor cleanliness

    Helpful and friendly staff Great location Comfy beds

    Stayed in December 2023

  • Reviewed: December 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Too basic. Add to request an iron, but they did not have an ironing board. asked for an ice bucket with ice, received to glasses of ice. No drinks or snacks in mini bar...

    Love that it was in the city center. Very close to everything!!❤️

    Stayed in December 2023

  • Reviewed: December 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    I just liked the property overall. I loved the location too!

    Stayed in November 2023

  • Reviewed: November 27, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Classic Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no Coffee or tea in room, also water’s teste wasnt good

    Stayed in November 2023

Showing 151 - 175

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