Castellana, 259B, Fuencarral-El Pardo, 28046 Madrid, Spain
#90 of 435 hotels in Madrid
Guests' ChoiceBased on 899 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
8.5
Facilities
8.9
Staff
9.1
Value for money
8.3
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
Kilian
FranceProbably one of the best view in Madrid, the service was at the level of a five stars hotel and the restaurant is really recommendable.
Stayed in April 2024
Reviewed: April 25, 2024
Javier
United States of AmericaDrine not good
Stayed in April 2024
Reviewed: April 24, 2024
Guillermo
SpainAll just fine
Great views of Madrid and everything was as you may expect for a five stars
Stayed in March 2024
Reviewed: April 23, 2024
Ryan
United States of AmericaWasn't a little closer to things
Clean and quiet
Stayed in April 2024
Reviewed: April 13, 2024
Michaela
United KingdomThe spa was overpriced for the amount of time we were allowed in there , no time to relax the spa bath in room water was only tepid so not able to enjoy as was cold in minutes
The rooms were lovely very good size the staff were so nice especially Anna on reception such a lovely person
Stayed in April 2024
Reviewed: April 12, 2024
Thomas
Irelandvery functional room with a superb view
Stayed in April 2024
Reviewed: April 11, 2024
Thibério
BrazilThe room bathroom had bad smell coming from the drain.
Stayed in February 2024
Reviewed: April 9, 2024
Craig
United KingdomThe breakfast wasn’t up to 5* standards but everything else was perfect
Super impressive hotel on the outskirts of Madrid. Excellent value in very safe area
Stayed in April 2024
Reviewed: April 8, 2024
Ronald
SpainChildren to be able to the spa accompanied by parents from 12 years off age.
Excellent location to the Ambassy and metro station breakfast and friendly staff very flexible in my experience
Stayed in April 2024
Reviewed: April 5, 2024
Fiona
United KingdomVery dark - everywhere
Great location for four towers
Stayed in April 2024
Reviewed: April 1, 2024
Sandra
GermanyThe service was especially friendly and professional.
Stayed in March 2024
Reviewed: March 30, 2024
Johannus
NetherlandsNothing. All good
All as you expect from such a hotel. Even the Brazilian national football team stayed in this hotel when we were there. Location very good for our needs (walking from our business needs)
Stayed in March 2024
Reviewed: March 30, 2024
Christian
GermanyEverything in the hotel is cozy and tidy, luxury and class, the colors and decoration is awesome
Stayed in March 2024
Reviewed: March 27, 2024
Wiam
MoroccoEverything was perfect
Very nice hotel with an amazing view from the restaurant. The staff is very kind and welcoming. Breakfast with lot of choices and very tasty options 😀
Stayed in February 2024
Reviewed: March 21, 2024
R_bn
IsraelI asked for late check out and they said I can only purchase it. Not nice.
It's located near the offices in which I was invited to. Nice view. Room's maintenance was excellent. WiFi signal is great, across the hotel. They told me hotel is fully booked so no early check in is available, but the nice receptionist (Yasmin) went our of her way and she got me the room an hour earlier!!!
Stayed in March 2024
Reviewed: March 17, 2024
Ilyas
MoroccoI’ve been there first time in 2015 and its always the same feeling of luxury and joy today in 2024 Very clean friendly staff cosy room i will come again for sure
Stayed in March 2024
Reviewed: March 11, 2024
Haukur
Icelandthe spa was nice but we were kicked out after 50 min because you were closing and it cost us 60 euros and we did not get to stay the whole hour
Liked the 27th floor room. The service was fantastic.
Stayed in March 2024
Reviewed: February 27, 2024
Shivani
United KingdomThe shower gel did not dispense and there was not time to get this fixed in time since I was there for a very short 24 hour stay.
Staff at the front desk were very helpful. Especially Roberta who made a lot of effort to help answer my travel queries on the best, fastest and most economical ways to travel between Segovia and Madrid. The breakfast was excellent and the staff were kind and helpful at every instance. The room was as expected and comfortable with a great view.
Stayed in February 2024
Reviewed: February 26, 2024
Stephen
United KingdomGreat bar on lower ground floor.
Stayed in February 2024
Reviewed: February 25, 2024
Laura
SpainEverything was perfect! The staff specially Ana were awesome
Stayed in February 2024
Reviewed: February 18, 2024
Joan
IraqNothing
Ilike everything
Stayed in February 2024
Reviewed: February 17, 2024
Abiola
United KingdomNo air freshener in the bathroom
Beautiful architecture and interior design. Fully equipped spacious rooms. Fantastic location, close to malls and an array of restaurants right behind the hotel.
Stayed in February 2024
Reviewed: February 16, 2024
William
Costa RicaThe spa thermal pool could have been a lot warmer.
The amenities were great. Very stylish rooms with luxurious beds. The staff was very professional and friendly.
Stayed in December 2023
Reviewed: February 11, 2024
Robert
United KingdomStaff do not speak English, only reception and concierge, breakfast staff and cleaners did not. Asking for Oat milk or for the cleaner to return in 20min was just a hustle. For pool area we been told to pay extra as it was not in the price even though the hotel itself stated spa access included.
Room was lovely, very impressive and bed was very comfortable.
Stayed in January 2024
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