staff is not 100% engaged or properly trained

the hotel is very good, pools and restaurants are great

Stayed in August 2025

Situation (except the - little - street in front of the sea) Atmosphere, architecture, management

Stayed in August 2025

The staff seemed a bit fed up

The pool

Stayed in July 2025

We found the bed too hard for our likening. Caused sleepless nights and achy bones.

Property was clean and well maintained. In good location.

Stayed in May 2025

Delicious foods and drinks. Supportive staff. Room conditions are great.

Stayed in May 2025

Directional signage could have been better as this is a large hotel and the first few days can be quite confusing. I booked a premium room which was very good but no view and did not have direct sunlight but hotel managed to get another room which suited us well.

Clean ,comfortable, good facilities and excellent food.

Stayed in March 2025

The sea view from our room was a bit disappointing. There was a fitness studio in the way and some big trees

The pool area & the breakfast

Stayed in February 2025

Nothing

Location 15 min walk to restaurants. Privilege upgrade is definitely worth it. All staff were so friendly and pleasant. Hotel was spotless in all areas.

Stayed in February 2025

Though we were Privilege customers, we tried the buffet restaurant a couple of times. The quality of food falls a bit short of standard, in particular the breakfast. The buffet restaurant also felt a bit understaffed.

The Privilege Facilities were out of the world and worth every penny. The food at the a la carte restaurants were awesome and so were the choice of drinks at the multiple on site bars. Staff were super professional and friendly.

Stayed in February 2025

MORE OF A SELECTION OF SNACKS IN PRIVELEGE LOUNGE WOULD BE NICE. ITALIAN RESTAURANT WAS OK. BALCONY IN ROOM NEVER GOT THE SUN. PERHAPS MORE ENTERTAINMENT TO SUIT A YOUNGER PERSON.

BREAKFAST WAS WORTH UPGRADE TO PRIVELEGE IN GAUDI RESTAURANT. HOTEL VERY CLEAN AND SPACIOUS,GREAT FOR MOBILITY SCOOTER. VERY PEACEFUL LOCATION WITH GREAT SUNSET VIEWS. SAFE AREA. JAPANESE RESTAURANT WORTH A VISIT. VERY COMFY BEDS AND PILLOWS, GREAT SPA TO GO TO WHEN ITS RAINING.

Stayed in January 2025

Noisy movement of sun loungers above our bedroom was very disturbing

Lovely staff, very clean facilities, good location

Stayed in January 2025

Bed are very large yet much too soft for my taste. half course is not OK, food is below average with limted choices. Breakfast is standard.

Calm, large room, nice view, perfect location, large bathroom with walkin shower. Swimming pools are very nice, not crowed, losts of room. Beach is cool, required around 100 steps to reach but perfect.. Nice excllent restaurants close to the beach.

Stayed in November 2024

Nothing in particular.

The swimming pools were very good: clean and spacious - 4 to choose, 1 heated, all salty. The hotel caters for those with coeliac and other dietary conditions. There was an extensive menu to cater for all food tastes at both breakfast and dinner The hotel location is excellent - close to Maspalomas but quiet and spacious surroundings and great views over the sea and golf course

Stayed in November 2024

Sometimes it was a bit too quiet, some background music around the pool would've been nice. Food was limited and basic.

Hotel was lovely and clean. Very spacious and chilled.

Stayed in November 2024

Having a room in front of the children's pool Pillows a bit lumpy

Loved the location, out of town, nice beach and restaurants very near, with a 10 minute pleasant stroll on the promenade. Lovely well kept hotel.

Stayed in October 2024

The location is at the end of the town ,a little bit too far away from shop ,restaurants etc.

It is a beautiful hotel ,lots of areas to sit and and enjoy .

Stayed in October 2024

The breakfast

Location good

Stayed in September 2024

I was disappointed in the cleanliness of the room as there were cigarette ends that hadn't been cleaned, and I am a non-smoker. It was an oversight. If this was my first time, it may have put me off however I have been before, and I know this doesn't always happen. Patio door also needed attention. Which was within 30mins.

Location and hotel is fantastic. I've visited previously and can see improvements have been made, for example, rooms decorated and new restaurants. Sunsets are amazing. It's so peaceful and lovely to walk to the bars and shops on the sea front. Restaurant staff were lovely and were very personable.

Stayed in September 2024

Cocktails have top prices, however they are of low quality, if you pay such a price you should get the same.

All went good

Stayed in August 2024

Drinks a little pricy but it's a 5 star luxury hotel so not unexpected.

Stunning luxury hotel. Room.s large and beautifully fitted. Pure paradise. Food great. Pools lovely. Gorgeous time.

Stayed in July 2024

The music was a bit loud

The small details and the location

Stayed in July 2024

Nothing

Incomparable hotel. Amazing in every respect. Rate this place negatively then your expectations will never be met. Very clean, staff can't do enough, amazing food.

Stayed in July 2024

Half board you have to pay for the drinks from the buffet

Beautiful hotel, really nice staff and amazing food

Stayed in July 2024

The beds weren’t made well. Every night the sheets ended up off the bed as they weren’t fitted sheets. We could’ve done with more of a choice of freshly cooked food. Lots of refurbishment going on which we weren’t told about when we booked.

Loved the ambiance / really relaxed feel

Stayed in June 2024