We had a little bit of a mishap at check in when the room which was allocated to us was still being cleaned at the time. The door at the bathroom is let put it this way - symbolic The breakfast even if the food was adequate, the space was very small so overall a so-so experience.

Location was perfect. Bed was comfy, Standard amenities available for a 4* hotel

Stayed in April 2024

Location

Stayed in March 2024

We stayed in room 107 directly above the lobby and street. We could hear the automatic front doors opening and closing through the floor. Also, the walls were paper thin and we could hear entire conversations going on in the rooms on our floor. I used ear plugs and it was fine.

The location was excellent! It’s very close to the Prado and other art museums. It’s also a quick walk to the Gran Via and Plaza Mayor.

Stayed in April 2024

Everything ok

Well situated cosy hotel, nice staff

Stayed in March 2024

Some small draining issues in the bathroom, but solved quickly

Room was quiet, loaction perfect, beds comfy. Breakfast is magnificent.

Stayed in February 2024

The hotel needs more variety of non-pork and juice options in the breakfast.

Stayed in February 2024

3rd bed in the room wasn’t very comfortable

Good breakfast and kind staff

Stayed in February 2024

Would be lovely if it had a bar

Fab location literally opposite the Prado and 5 mins from El Retiro park

Stayed in February 2024

Great location, close to Prado and excellent bars and restaurants. Friendly staff. No fuss

Stayed in January 2024

Our original room smelt like drainage, so we got another room. Also, we had a spare bed/couch so the room could accommodate 3 people, the spare bed was quite squeaky.

The property is located in a great location- PRADO is just across the street. If you choose not to have breakfast at the hotel, there are numerous small cafes nearby where you can get breakfast from. The room was clean, so was the bathroom. The staff was friendly and polite.

Stayed in January 2024

The room is little small however it’s good for three days

I always book mercure for my Europe trips because I know the location is good

Stayed in January 2024

Isolation in the rooms. we know everything, what other peple was doing in the rooms...

Exelent position. good service. Brackfast was OK.

Stayed in January 2024

The parking garage is too small but the alternative parking was only a 5-10 minute walk away from the hotel and was big by European standards.

The location is perfect short walking to everything we wanted to see and do

Stayed in January 2024

All is well. Nothing to mention

The location is perfect in the centre of the city, which makes it perfect to move around. The room was clean and quiet. Staff were friendly and helpful. All went according to plan with no hiccups

Stayed in November 2023

There is a mini bar, which has a transparent door. This mini bar remains illuminated the whole night. I had to put a towel in front of the door make the room dark.

Room is basic, yet very comfortable. Staff is solicit and frienly. Located in a good area. Good and spacious bathroom. Not so far from many cafes and restaurants.

Stayed in December 2023

Everything! Location, food, cleanliness and staff.

Stayed in October 2023

Great location, quite and close to the city center and Atocha.

Stayed in October 2023

Smell in bathroom because of water in the sink

Location, friendly staff, good breakfast

Stayed in November 2023

Generally all was good, there were just a few small details missing like the pillows being super soft (low neck support) and rooms not being sound insulated (we could hear the elevator whole night)

The bed was cozy, the bathroom very clean and modern, we enjoyed the refreshments. The location is excellent and the staff very helpful

Stayed in November 2023

There were disturbances from other rooms. Would also have liked a toalet-brush.

Located close to all major sites to visit. I did a combination of work and holiday. The room wasn´t very big but sufficient and effective. Very good bathroom. Breakfast very good!!

Stayed in November 2023

The staff recommended a parking that the hotel works with but that parking only let cars that were 1.85m tall so we needed to find another one since our car was 1.90m tall - and we found one at Santa Ana square (I believe it was called) but that parking was like a ten minute walk from the hotel. Also in one of the rooms the beds were too small for two people so it was a little uncomfortable but it was okay. Overall the hotel is very nice and is good value for money!

This is a nice hotel in the center of Madrid, walking distance to many restaurants, souvenir shops and sightseeing attractions, especially the Prado museum. A nice restaurant very close to the hotel is La Taperia del Prado. If you are coming with a car, there is a place in front of the hotel that you can park to get your luggage out. It was suitable for people with disability as well.

Stayed in October 2023

The staff recommended a parking that the hotel works with but that parking only let cars that were 1.85m tall so we needed to find another one since our car was 1.90m tall - and we found one at Santa Ana square (I believe it was called) but that parking was like a ten minute walk from the hotel. Also in one of the rooms the beds were too small for two people so it was a little uncomfortable but it was okay. Overall the hotel is very nice and is good value for money!

This is a nice hotel in the center of Madrid, walking distance to many restaurants, souvenir shops and sightseeing attractions, especially the Prado museum. A nice restaurant very close to the hotel is La Taperia del Prado. If you are coming with a car, there is a place in front of the hotel that you can park to get your luggage out. It was suitable for people with disability as well.

Stayed in October 2023

A bit old. Rooms require update

Location

Stayed in October 2023

Minor issues like nothing in the fridge and room service on phone is not responsive.

Location, comfort and great staff and clean rooms.

Stayed in September 2023