Unfortunately we were told we didn't need a key for the safe, hence we couldn't leave things in it. Hence put our home keys in a safe place but they ended up getting left behind and unfortunately ive been unable to get them back. My son went to reception in the morning to ask for maintenance man to sort it. He asked about key and wasn't happy we didn't have one. I think he must have said something to someone as the receptionist that didn't give us a key avoided us the rest of our stay.

We were in a lovely part that was lovely and peaceful, a bit hilly. Granddaughter loved that we were near the swimming pool.

Stayed in January 2024

White wine on all inclusive is not nice at all Would have liked a late check out but receptionist told me NO chance too busy yet when we left at 14:30 our Room hadn’t been cleaned so we could have had it!

Lovely and clean every where nice big dining room and huge bar and entertainment venue the AI option at £26 Euro per person is a Bargain and food choice in restaurant and snack bar is great

Stayed in February 2024

Nothing really but microwave would have been handy.

Location is perfect. Taxi rank outside complex and bus stop into town 10 minutes walk. Pools are well maintained. Loved the rough towels which were changed frequently. Great shower. Staff are very helpful. We didn't eat there as there are so many restaurants a few minutes walk away. Will return!

Stayed in February 2024

Could do with facility to shower for late departures.

Location was fab. Matagorda more so than puerto del Carmen.

Stayed in January 2024

Hotel was in a hilly area with no bars / restaurants locally. We had to walk downhill for 15-20 minutes to reach the boardwalk which was a flat walk with bars etc. The walk back up a hill was difficult with the wheelchair.

Excellent room in easy reach of facilities. My wife uses a wheelchair and room location was important. Staff were very good. Pool areas were nice and although hotel was full sunbeds were always available. TV in room had BBC 1 and 2, ITV, Channels 4 and 5 together with BBC News and Sky News. NO Sports though.

Stayed in January 2024

Pleased I wasn’t all inclusive as cocktails we purchased weren’t very nice at all

Enjoyed the overall resort and facilities. Pools, nearby beach, bars and restaurants.

Stayed in January 2024

Nothing

Good sea view top floor and quiet room to pools

Stayed in January 2024

The walls are a little thin thus neighbours can be heard. The bed clothes were a little bit musty but bearable.

I liked the apartment and the privacy. Breakfast was good and varied. Staff were always helpful and friendly.

Stayed in January 2024

The sofa bed wasn't great just ask for a camp bed

Fantastic chilled out pool for the kids

Stayed in January 2024

Nice appartments and friendly staff.

Stayed in December 2023

The apartment kitchen had all necessary appliances/ utensils but it would have been nice to have some basic consumables like tea & coffee, cooking oil, salt and pepper, and washing up liquid to enable us to make better use of it.

Very conveniently located for airport transfers, but also within walking distance to the beach. The room was spotless and bed was comfortable. Staff were great too and we enjoyed stuffing ourselves every morning at the breakfast buffet. I'd recommend renting a car or bike to see more of the island. Also, the presence of cats is a bonus!

Stayed in December 2023

So quite it was fantastic would like to get back there again soon hopefully

All very good

Stayed in November 2023

-Very unfriendly welcome by Frank at reception, very annoying double wait, Frank even got angry for no reason under the pretext that he only spoke German and especially not French, we nevertheless made the effort to speak in English ! -Apart from good fresh fruit, the dinner desserts leave something to be desired, the pastries have little taste.

-very good location close to the airport (for airport-hotel transfer and plane spotting at the beach), a very nice beach and ideal location for excursions -large and pleasant apartment, quiet and neat environment - hearty buffet for breakfast and dinner -staff generally friendly, especially the waiters in the restaurant.

Stayed in November 2023

There is no air cons in the rooms. During our stay this was okay but the middle of summer would be very warm.

The apartments are super big and clean. The two pools on the property provided a nice area to stay at the bar and also the lower pool which is more quiet. The staff were super helpful and also provided us with a curtesy room to freshing up after we checked out before heading to the airport.

Stayed in November 2023

Didn’t have anything

Was clean, good location, short distance to beach, staff were very helpful and friendly

Stayed in November 2023

Pool foor was broken and bits missing so cut my foot on the broken bits so this need urgent attention. Loads of ants in the apartments. USB sockets didn't work. The shop onsite is very expensive.

We liked the modern decor in the apartments. The washing machine facilities were good. Over good value for money. Tv had English channels. Good size balcony. We asked for a pool view which we got. Cleaning staff were great really hardworking. Place was spotless.

Stayed in November 2023

The breakfast was good but myself and my girlfriend ending up having a lot of meals out because the buffet was boring and repetitive and wasn’t the best quality. The rooms don’t have air conditioning but I slept fine and didn’t find this to be a problem as the rooms were cool (we went in November where it was about 23-28°C). Not sure if this would be worse in the summer months I would’ve preferred WiFi to be included too

Loved our stay here. We went all inclusive and it was excellent value for money - the room was massive with a lovely bathroom and balcony and the location was brilliant too, a very short drive from the airport, 10 min walk to the beach and not too far from Puerto del Carmen either (only 5-6 euros in a taxi) There was a very wide range of all inclusive drinks including cocktails and lots of spirits. The vodka was only 25% but couldn’t complain given how strong they pour them The animation team in the evening were brilliant and they had lots of entertainment on including bingo, African dance and a laser show The staff were all nice, some friendlier than others but none of them were unpleasant. It was my birthday on one day and when we came back from our day out we found they’d put a bottle of rosé in the room which was very kind of them There are 2 pools, one of them was next to the bar - both were a good temperature and lots of sun loungers I would definitely stay here again and would recommend it to others, and was very impressed for a 3 star hotel

Stayed in November 2023

We missed airconditioning in the rooms, there were some cracks in tiles in the outdoor area but it also seemed like renovation was in progress.

Friendly staff, great location if you have a car to visit the main attractions on Lanzarote, supermarkets and restaurants at walking distance, the food was pretty good for the price, you could always find something to eat. The rooms, restaurant and pool area were beautifully designed. Nice and spacious balcony in the room.

Stayed in October 2023

There was no air conditioning and the fan rented from reception did little to help

Food was good as were all staff

Stayed in October 2023

The hotel is clean,got 2 very nice pool areas.close to airport.

Stayed in September 2023

The nightly entertainment really isn't very good.We have been coming here for years and to be honest it always has been poor.Also there were always chairs to sit on outside the restaurant underneath the shade of a lovely tree but these have been removed since we were last there.We missed them alot on this trip as a few days were extremely hot and it would have been nice to chill out in the shade.However The Morromar imo is the best value for money in Matagorda and these few small things definitely will not stop us from returning in the future.

The Apartment was spacious with a lovely sea view.The food was good.Always something to eat.The location was good.About five minutes walk to promenade and shops and a taxi rank outside back gate.Also five minutes walk to bus stop.

Stayed in August 2023

I didn't like the staff I met the first day as he wasn't helpful. I asked him where I could get an adaptor and he said he didn't know, whereas there was a shopping centre that was 2 minutes away from the hotel. I asked other visitor and they showed me the place.

It was a relaxing environment with a beautiful view. I like the apartment, it is so clean and the staff are really helpful.

Stayed in April 2023

no aircon English channels on tv

clean and well maintained

Stayed in June 2023

bed linen could be changed

loved the palm tree’s and the pool lit up at night very peaceful and relaxing apartments beautiful flowers and well kept grounds

Stayed in June 2023

Housekeeping very poor. Stayed 5 days and had Housekeeping once, only after we requested it. Quite a few electrical fixtures were broken in our apartment. Entertainment quite poor and kids Entertainment went on until 9.30pm - 10pm which I personally think is too late.

Location is excellent. Food was surprisingly good and apartments quite acceptable. Very good value for money. Restaurant is nice and bar serves a good variety of cocktails etc.

Stayed in May 2023