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  5. Reviews of Hotel Palacio Alcázar

Reviews of Hotel Palacio Alcázar This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Plaza de la Alianza, 11, Old Town, 41004 Seville, Spain

#108 of 203 hotels in Seville

Guests' Choice

Review Score

Based on 295 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    9.7

  • Facilities

    8.4

  • Staff

    9.3

  • Value for money

    8.4

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 11, 2024

    10
    Great hotel, in a great location.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Sadly, one evening, we had returned to sit in the rooftop bar however, it had closed early. We were advised that this was a result of cold weather when it was still 24c.

    The location was fantastic. The hotel was clean, the bedrooms were comfortable and you had everything you required. The rooftop bar offered amazing view.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    7.0
    Great location. Small room for the price.
    • Leisure trip
    • Couple
    • Double Room with Balcony and View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing “wrong” per say, but I feel that the value did not equal the cost. The room was very small. No where at all to put luggage(carry on bags), we had to put them under the bed. A tea kettle was provided but there was no plug anywhere near and no space in the bathroom so we had to plug it in on the floor. There was a small balcony however any view was completely obscured by trees growing directly in front of and into the balcony which also hosted many mosquitoes so we couldn’t open the windows. I would have expected a bit more from a hotel in this price range.

    The property is clean, attractive and conveniently located. The hotel staff were friendly and helpful. We enjoyed a welcome drink on the lovely rooftop terrace.

    Stayed in April 2024

  • Reviewed: May 4, 2024

    10
    Lovely visit and would stay again
    • Leisure trip
    • Couple
    • Double Room with Extra Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Noise as it’s close to the centre but understandable.

    Great staff and location.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    8.0
    Great location and helpful staff. The rooftop terrace is a great place to relax after a day of sightseeing
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was rather cramped.

    The location is excellent just off the cathedral and a short walk from everything.

    Stayed in May 2024

  • Reviewed: May 1, 2024

    9.0
    Lovely hotel in perfect location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing...lovely hotel

    Staff were amazing especially as I lost my phone, they were so helpful. Always happy and made you feel at home. Such a clean hotel. Room was lovely with comfortable bed. And the location is perfect as it's only a few mins from the cathedral The view from the rooftop bar is also amazing.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I would have liked some instant coffee sachets in the room and some milk.

    Small and clean hotel with friendly and helpful staff. In a fantastic location in the old town. Really close to the cathedral and the Real Alcazar.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Balcony and View
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff were very helpful. Fantastic location. Rooftop terrace a real plus!

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    Fantastic
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    It was a perfect location and the staff was amazing! Breakfast was perfect

    Stayed in April 2024

  • Reviewed: April 7, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I also enjoyed the terrace where breakfast and evening drinks were served looking directly at the tower.

    The hotel was in a beautiful courtyard just steps around the corner from the cathedral. Perfectly located to visit the main sights of Seville.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    10
    Excellent stay, perfect location, will be back
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was perfect and the staff very friendly and helpful. Unfortunately the weather was very bad so the terrace was closed for most of our stay

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Balcony and View
    • Stayed 2 nights
    • Submitted from a mobile device

    Good

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The room was very small for a 4-star hotel. Front desk staff could be more knowledgeable about Sevilla and how to get into the principal sights. Closest parking was a 15 minute walk away, luckily we had little luggage.

    Location was excellent, appreciated the flowers in the room and the artwork throughout the hotel. Generous breakfast served by a very personable employee.

    Stayed in February 2024

  • Reviewed: March 20, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room was very small for 2 people, and our safe didn't work.

    Location and staff very good

    Stayed in March 2024

  • Reviewed: March 16, 2024

    10
    Absolutely amazing
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator broke down

    The room was very nicely appointed and the staff were extremely helpful. They let us checkin early and even upgraded our room. WE had a view of the castle and an orange tree right at our window in full bloom. The roof top terrace for breakfast was so beautiful and tranquil.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    Very enjoyable and fascinating stay in a beautiful city
    • Leisure trip
    • Couple
    • Double Room with Balcony and View
    • Stayed 3 nights

    We thoroughly enjoyed our stay

    The location of the hotel is excellent. Minutes from the two main attractions. Our room was on the first floor with a small balcony reaching into the orange trees. The room was of good size well equipped and well maintained.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 4 nights

    The steps to the extra bed in the bedroom for 3 were very steep and wouldn't suit all guests

    The location was fabulous. The staff were exceptionally friendly and helpful. Loved the rooftop bar for breakfast and evening drinks.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    Hotel Palacio Alcazar
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and View
    • Stayed 1 night
    • Submitted from a mobile device

    Minor points. A kettle in the room would be a good addition. TV didn't appear to be smart which limited access but we were there for one night so not a big problem. Taxi to airport - kindly organised by hotel - charged 10 euros more than expected. Not hotel's fault but recommend getting quotes from uber x and booking.com before booking

    Very helpful and efficient staff. The room was comfortable. Location was excellent and very quiet. Small roof terrace and bar area was a plus

    Stayed in February 2024

  • Reviewed: March 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Loved the area and how clean the hotel was also friendly staff

    Stayed in February 2024

  • Reviewed: February 25, 2024

    8.0
    Two night stay excellent, good hotel, reception service excellent. Close to main attractions.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    All fine. Breakfast was acceptable but when there were over 6 customers ,the girl serving us, cooking and preparing coffees/teas had difficulty coping. She needed another pair of hands!! For cooked breakfast, scrambled eggs, tomato ketchup would be great, there was none! "Bacon" was in fact parma ham and so hard I cracked my dental plate.

    The property is right in the centre of Seville so the main attractions were easy to reach either on foot or by taxi. This was a real bonus during our stay. The room was comfortable and was well cleaned by the room service. There was no balcony in the room but the roof cafe afforded a beautiful view of the city.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    9.0
    Pet friendly hotel in center with terrace
    • Leisure trip
    • Travelers with friends
    • Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No parking close but we were fine. The hotel is a little dated, but very clean and comfortable.

    Fantastic small hotel in the heart of Seville. Truly pet friendly for those with a furry friend. The staff was friendly and helpful. Roof terrace lively with great views.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Door key was a little bulky, but it added to the charm.

    The location was amazing. The staff were friendly and informative. My room was spacious, warm and welcoming with a small balcony over looking a cobbled court yard dotted by several orange trees. I particularly liked the original art in my room and throughout the hallways.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    Fabulous, unique hotel and lovely staff and great location.
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 1 night

    There was nothing we did not like.

    We liked the room for 3 with the spiral staircase. I have stayed at this hotel before but my friends had not and they were impressed. Also love the roof terrace.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    10
    I would definitely stay again!
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony and View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Excellent location, clean and comfortable, with exceptional customer care .... thoroughly enjoyed my time here :)

    Stayed in February 2024

  • Reviewed: February 9, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Two floors in our bedroom. Rooftop bar and resturant

    Stayed in February 2024

Showing 1 - 25

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