Would prefer a double bed . Air con operating was not clear

The staff were very polite.The food and service was very good

Stayed in February 2024

We had some issues with our drains which was sorted by the maintenance team very quickly, however they did leave a mess and somehow our floor didn't get cleaned of dirty water for 5 hours and 3 calls to reception. We would also have liked a bit more information at check in - we weren't directed to the QR code for the app and so didn't know what was going on until day 2 - once we had that though it was very easy to know what was on each day. There is still some maintenance going on but it didn't bother us.

The Animation Team were amazing - so full of energy and welcoming to both adults and children. We loved the morning and afternoon dance and sing along. The team really made our stay memorable especially Paula and Jesus. We missed Paula on her days off 😘 The pool area was great, being there with 2 children, I was able to see them from most areas and felt that they were safe in the complex. The different pool options meant we could choose somewhere different to relax each day and sunbeds were always available somewhere. The range of activities for adults and children meant we were never bored. The availability and abundance of food meant we were never hungry and always found something we liked. Staff in all areas were friendly, helpful and seemed happy. It was easy to pop down to Amadores beach by taxi at €4 each way and was a nice afternoon out. The evening entertainment was of a great standard with a variety of shows and quiz nights. We especially loved the Michael Jackson tribute evening put on by the Animation team. My daughter loved the mini disco with Bubbly each night too. The hotel was easy to navigate around and lifts worked well. The hotel was very accommodating when we arrived early and left after check out. We were able to use all the facilities and have food and drinks, getting showered and changed at the change rooms in the lobby before leaving for the airport.

Stayed in February 2024

Only few vegetarian options. Some days zero plant based protein (legumes, tofu, seitan, tempeth)

The location and the entertainment for kids

Stayed in February 2024

Dinner times were so loud with so many children. Plus music and activities around main pools were very intrusive. The infinity pool filled with kids. They have plenty of pools, it should be adults only as we couldn’t get beds in the adult area. No adult only bar. You could easily put one in at reception level and make it adults only in evenings. There was nowhere, as a couple, to go for a quiet drink.

Very clean, our junior suite was very good. Staff were all very friendly. Adults only area good when you could get a bed

Stayed in February 2024

This is a hotel is wonderful for families with children but not so suitable for guests without little ones! The self service buffet is very noisy and busy as you would expect and the food is OK but not really a pleasant dining experience! The hotel is up a hill so a trek to the beach unless you take a taxi which are very reasonably priced.

We had a junior suite which was large and comfortable. The staff were always very pleasant and helpful.

Stayed in January 2024

- We were at the bottom level. Endless ride in elevators;)

- Great food, - Helpful and smiling staff, - Interesting animation for children and adults, - Heated swimming pools, - As for January 2024- new object!

Stayed in January 2024

Freezing cold lounge pool and jet pool. Had all the adult only pools been heated this stay would have been exceptional.

Very clean, spacious, with lovely food and entertainment. Adult only areas were beautiful.

Stayed in February 2024

Amazing Views, staff very friendly.

Stayed in January 2024

Room was very well presented and spotless. Views were increadible. The infinity pool was amazing. There was a great selection of pools to choose from with an adult only if you were looking for something quieter. The staff were curteous and pleasant and very helpful. Would return to this hotel again and again,

Stayed in January 2024

Cocktails worse ever I had.

Stayed in January 2024

The fact you had your beer served in such a small glass and that there was not enough bars beer pumps around such a huge hotel.. The food being repetitive

The hotel was great some of the staff were very friendly others not so friendly. We went all inclusive which I would not do again as the food was very repetitive, snack bar was great for children but again same thing every day... The drinks in the all inclusive were very disappointing the beer was served in small glasses so you were running to the bar alot, all inclusive cocktails were rubbish already mixed... Local spirits were not bad but we are beer drinkers so we spent alot of time queuing at bar... Animation team around the pool were great getting everyone involved in all activities.. The only let down was the entertainment at night it went over at 10 which is a little to early for some people.. Maybe if there was some adult entertainment after 10maybe disco background music it would make a difference.. Overall we enjoyed our stay but found ourselves eating out 3 times in the week and buying cans of beer for our room as bar was so far from room

Stayed in December 2023

- Room sizes were smaller than anticipated, though well-equipped and clean. - Limited entertainment options in the bedroom with no TV and no ability to mirror devices. - Reception and some staff could be more welcoming and helpful. - Potential noise and overwhelming atmosphere for couples. - Ongoing construction and confusion regarding room locations. - Lack of water machines near distant rooms. - No late checkout and no assistance with luggage to and from rooms. - Slightly slippery floors in main pool areas. - Suggestions for improvement include a better fruit selection for breakfast and improved dessert options. - Challenges with car rental booking and limited availability. - Limited food options after 9.30 pm due to the all inclusive hours closing and the shop/spar next door closing at 8pm - The hotel's elevated location, while offering great views, may be challenging for families with small children. - Faulty kettle and non-ideal sofa bed in the room.

The hotel's cleanliness and modern aesthetic were impressive. The potential for it to become a 5-star hotel is evident. The views from the balcony and the hydrotherapy pool area were breathtaking. The gym offered good equipment with an amazing view. Child-friendly environment with a variety of games facilities. The hydrotherapy pool area was a highlight, despite the need for slightly warmer temperatures. The rooftop area provided a peaceful escape from the bustling main pool. Accommodating waitstaff and availability of food throughout the day were appreciated. The New Year's celebration with a champagne reception and entertainment was enjoyable. Convenient location with a nearby supermarket and a pleasant 45-minute drive from the airport. Room cleaning was consistent, but be sure to put a not to disturb sign up if you don't want them entering your room in the morning without knocking Overall, the Servatur Puerto Azul Hotel has great potential with ongoing improvements, especially with the addition of the spa area. While there are areas for enhancement, your stay was enjoyable, and the hotel offers a promising experience with stunning views and various amenities. I'm not in a rush to go back, but I definitely enjoyed my stay.

Stayed in January 2024

There’s nothing not to like except the walls were thin to the point I could hear someone snoring in the room next door so anything louder than that we could definitely hear

The adults only pool section was heaven. Could have just done with a drinks station so we didn’t have to go all the way to the restaurant for drinks. The views were out of this world. Reception smelled amazing & all staff were lovely

Stayed in January 2024

The laundry is a joke, only two machines and you need to buy tidepods separately. The SPA wasn’t open (dec’23), though advertised. The soundproofing does not exist.

The pools are really heated (at least one is 100% heated). Food options are great, just skip lunch. The hotel is renovated and looks fresh. Gym is very decent.

Stayed in December 2023

Situated on top of the mountain - 700 steps to the beach

- Comfortable, newly renovated rooms with great views and kitchenette. - SPAR supermarket in the hotel. - Tasty breakfast and dinner.

Stayed in December 2023

nothing 😉

Everything was perfect 🙂hotel is fully renovated🙂 food is amazing better like other hotels , view on the sea and on the beach is from any place on hotel because is on the hill sun is all day without shadow evening sunset 🙂 all inclusive perfect lots of choice, for kids many attractions like in water park , because is high lot's of steps but taxi is always outside and for health is grate use steps. Highly recommended we back again for sure.😉

Stayed in October 2023

Food based for UK and Scandinavian guests.

Nice, newly renovated hotel, with great pools. Breakfast first few days okay, after becomes boring why repeated all the time, as well as dinner. House keeping/room cleaning should be little better - towels change for example. Adults only part - total match! Great relaxing zone totally.

Stayed in December 2023

Distance from the room to reception or dining, Evening entertainment was a little lacklustre and finished too early, Glasses for alcohol were way too small,still under construction so not all facilities were open

Lots of food options, No shortage of sunbeds, Good staff, Spotlessly clean, Free parking

Stayed in December 2023

My only issue is that the adult entertainment could have been better

The staff from Stephanie at reception through the bar and restaurant staff to the cleaning staff were excellent and so friendly

Stayed in November 2023

Pool was very crowded. Hotel was on a steep hill which made walking anywhere difficult. Tv in room didn't work.

Breakfast and evening meal were excellent. Facility was very clean and well kept. The room we stayed looked brand new.

Stayed in October 2023

Everything was perfect

The staff was very kind thanks to Jadranka from reception,nice rooftop,nice big pool,very clean everywhere, Housekeeping every day in the room,clean towels etc

Stayed in October 2023

Friendly staff

Stayed in October 2023

Nothing

Everthing

Stayed in October 2023

Nothing

This place is amazing. From the minute you arrive to the minute you leave they can’t do enough for you. The standard of the refurb is top class and total luxury. The reception staff are all fantastic. The animation team work so hard to include everyone and bearing in mind the hotel has just reopened and it’s not near capacity their enthusiasm is infectious. The rooms are lovely and have been finished to a really high standard air con in bedroom and livingroom. The food was brilliant something we thought for everyone. We thought the snack bar was actually the lunch big shout out for the meatballs. Would highly recommend this hotel Amazing stay.

Stayed in October 2023