Nothing

Location excellent; breakfast good; staff extremely helpful; facilities, like the bar and communal seating areas, very good.

Stayed in January 2024

My room was very dark. I prefer it eas on third or forth flor

My room was nice but very dark ! I prefer a room on third or forth flor

Stayed in January 2024

Great location, clean, modern and nice hotel!

Stayed in January 2024

Very cool interior. Everything was clean and beatifully decorated. Excellent location.

Stayed in December 2023

The rooms are a little dark and the shower screen didn’t work very well when getting out of the bath. The bedroom was a little small to cater for all the furnishings.

Location was perfect for walking to all the popular sights. The hotel was efficiently run and the rooms very clean. We asked for a bath and a coffee maker if available, and received both in our given room.

Stayed in January 2024

Another electric outlet by the bed would be nice. The hotel is a labyrinth.

Modern looking room with a nice TV, good bathroom, well equipped, and the right amount of light. No noise from other rooms/corridors/outside. Comfortable bed. All the necessary amenities. Excellent water pressure.

Stayed in January 2024

Quilt is not so warm in winter season

Stayed in January 2024

A bit strange to have a coffee machine in one room of our party and a kettle in another. Sound proofing could have been a bit better.

Great breakfast, easy walking access to all areas of interest. A nice range of room amenities.

Stayed in January 2024

The double bed is a bit small for 2 people.

Spacious room.Newly decorated.Nice breakfast.Close to center.

Stayed in January 2024

Nothing

Excellent Breakfast

Stayed in January 2024

A bit small rooms but fits the price

Location is perfect! Nice and quiet rooms.

Stayed in January 2024

Breakfast plates could have been warmed and the hot breakfast could have been hotter.

Location is excellent, right in the middle of the west side and the east side. Rooms were really good and beds extremely comfy. Staff friendly and always happy to help, great bars and restauarants within walking difference.

Stayed in January 2024

Could do with a bit more light in the room.

Location was good, staff very friendly and attentive. Good size room, comfortable.

Stayed in January 2024

The table next to the faucet in the bathroom has always been wet with water because the faucet is very close to the sink, but I think this is a question for the builders of the hotel and I think you can change these sinks!

Very nice hotel and it was close to center ,museum Prado and to the tourist buses(7min walk).The breakfast is amazing and plenty of different tasty food,Fruits and vegetables, cost 15€ for a person. The coffee is different and delicious! The rooms were heated and the hotel provided slippers because the floor was cold. The rooms also have bathrobes. We were also provided with a separate bed for our daughter 5y.o. We were at the beginning of January when there was a holiday of Kings and the hotel prepared gift for our small daughter, it was very pleasant and amazing to see this bag with a present at the door in the morning.

Stayed in January 2024

Nothing! It was all wonderful.

Very eclectic and very tastefully decorated. Exuded a welcoming and relaxing ambiance. Staff were phenomenal too! So helpful and friendly - breakfast was superb too. Our room was super luxurious! Excellent value for such a beautiful hotel right bang in the middle of everything!

Stayed in January 2024

the hotel is a bit outdated, but everything was in a very good state.

the location is perfect, staff was very nice.

Stayed in January 2024

Room was interior. A bit small

Location clean and helpful staff

Stayed in January 2024

not enough coffee in rooms (decaf and reg) although each day our maid service responded to our request for more, dark hallways a bit dreary, black tile in bathroom makes small items difficult to see/find in the bathroom. Didn't like the glass door in the bathroom because it was heavy and difficult to fully open.

Location, room size, bathroom size with countertop room, breakfast, staff very cordial and helpful, price vs room was an excellent bargain. Christmas decorations were nice, lemon water was available thru a dispenser in the lobby.

Stayed in December 2023

Only that the huge glass screen on the bath makes running a bath a bit tricky and there’s not quite enough room for getting in and out of the bath properly and I’m tiny! Also the bath gel etc containers on the wall are a bit hard to access if you’re in the bath so they need to provide hard soap too! Minor things though in a totally fantastic hotel experience!

The photos here do not do the hotel justice. It’s absolutely stunning in every respect. I loved the decor! I loved how comfortable it is. The staff are PHENOMENAL - just SO kind and wonderful! Really I loved everything about this superb hotel!

Stayed in December 2023

Tiny details. In bathroom, shower screen gave a puddle on the floor, tissue holder fell apart. In room, tea-making facility with jug would be nice, although questionable since the city water is chlorinated. A clear list of minibar prices on the door of the chiller would have been nice. Room door tended to slam loudly.

Fine selection for the breakfast buffet, quiet rooms, very central with easy walking through the city center, ca. 400m to metro station, many restaurants and tapas bars, a Chinese takeaway next to the metro station was helpful for a small evening meal in the room, the city center was really exciting and alive in the days after Christmas.

Stayed in December 2023

early check- in would have been great especially adter a very early morning flight.

location, excellent service, friendly staff and good breakfast.

Stayed in December 2023

Nothing negative to add

The breakfast was perfect and location was excellent. Very close to Santa Ana plaza with lots of bars and restaurants so although in a large city had a very small town feel with the excellent choice locally. Also room was very quiet with no city noise. Close to the Atocha train station and also close to sight seeing bus stop.

Stayed in December 2023

The breakfast was good with variety of food. We loved the location! So many restaurants and bars around and close from tourists attractions!

Stayed in December 2023

Nice lounge with food

Stayed in October 2023

I had to check final price calculation before check out. Stuff wanted to charge me twice for the same service. Probably local mistake or computer system is not so easy to understand.

Second experience with this hotel. I like how it’s organized: calm and comfortable. I would choose this place next time as well. Sometimes there is a price breakdown at booking.

Stayed in December 2023