34, Quai du Port, 13002 Marseille, France
#34 of 108 hotels in Marseille
Guests' ChoiceBased on 331 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.6
Facilities
7.9
Staff
8.9
Value for money
7.7
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 5, 2024
Paul
United KingdomI was travelling with my 17 year old son and made that clear on the booking. We would have preferred a twin room or even a seprate fold away bed but neither were options when booking and weren't available on the day.
Stayed in April 2024
Reviewed: April 3, 2024
David
United States of AmericaA bit of stair climbing with luggage. Some confusion about free breakfast but ended up ok.
Excellent location in Vieux Port
Stayed in March 2024
Reviewed: April 3, 2024
David
United States of AmericaA bit of stair climbing with luggage.
Great location in Vieux Port
Stayed in March 2024
Reviewed: April 1, 2024
Louise
CanadaThe hotel being situated in an old building, the elevator stops at 4th floor, you have to walk from 4th to 5th floor.
Breakfast was very good. Unusually quiet, I thought that situated right on the port, it would have been noisier, but no, I slept very well.
Stayed in March 2024
Reviewed: March 4, 2024
Bernard
United Kingdombreakfast
great view
Stayed in February 2024
Reviewed: February 7, 2024
Claire
United KingdomLovely port view but can be noisy with traffic
Friendly and welcoming team who were very helpful
Stayed in February 2024
Reviewed: December 2, 2023
Alisa
BelarusThe glass screen in the shower is not fixed and lets the water out which leads to the floor getting wet very quickly during the shower. Since this is an older building one could easily hear when the neighbors were getting back or taking a shower.
Great location and amazing view from the room. the staff were nice and willing to answer any questions.
Stayed in November 2023
Reviewed: December 1, 2023
Brian
United KingdomNothing
Great bar area , superb views and location
Stayed in November 2023
Reviewed: November 25, 2023
Andrew
United KingdomSometimes the staff were in the bar area and you had to wait at reception for service. But they were still very helpful.
Excellent location overlooking the Old Port. Good sized room with amazing view. Nice bar with balcony overlooking harbour, great place for a final drink before bed. Helpful staff.
Stayed in September 2023
Reviewed: November 10, 2023
Gillian
United KingdomThe stairs up to the first floor reception for someone elderly like me! However the staff were helpful carrying bags and there was a lift from the reception to other floors. Very little hanging/storage space (none in the smallest room) which would have been more of a problem if we were staying longer
We had three rooms for three nights for a family visit to my grandson who is in his fourth year at KEDGE business school. The location was excellent as my grandson has a flat in the centre of Marseille. We loved the views and the breakfasts were very good. We all loved the atmosphere in the bar in the evenings. Two of our rooms were a good size but one of the double rooms was very small - they all had the good view though! The rooms were all spotlessly clean and the staff were all pleasant and helpful, and spoke English!
Stayed in November 2023
Reviewed: October 29, 2023
Tom
United KingdomThe room was very small, it was quite difficult to get past the bed to open/close the window. I would have preferred a softer mattress but that is personal preference.
Well located for the bars and restaurants and had a lovely view. All the staff were very helpful.
Stayed in October 2023
Reviewed: October 23, 2023
Jacqueline
United States of AmericaOne must climb two sets of stairs to get to the reception desk. The elevator is tiny - hardly room for one person and a suitcase. There is no phone in the room. Hence, no way to reach reception except to go down in person. No wake up call. Although touted as eco-friendly, the hotel is old and in no way stylish.
Excellent location. View was gorgeous. Staff was very courteous.
Stayed in October 2023
Reviewed: October 21, 2023
Andrew
AustraliaRooms were a little bit small
Location and staff
Stayed in October 2023
Reviewed: October 19, 2023
Fatima-zahra
MoroccoCheck in time 3h30 (too late) we arrive at 1'oclock tired & we were obliged to wait.
ALL was good, Room , View
Stayed in October 2023
Reviewed: October 11, 2023
Yuko
JapanThe room is a bit small. But the view was awesome!!!
The breakfast was delicious. The best bread in France. The staffs were VERY VERY nice and helped us every little thing.
Stayed in September 2023
Reviewed: October 10, 2023
Mei
SingaporeNothing... it was PERFECT Trip !!!
Love the staff who are friendly, especially the reception staff named Auralie.... Really sweet and very helpful girl who also helps within the cafe during breakfast. Breakfast is a set meal that is very complete and sufficient to start your day. Another beauty of this hotel is the location, facing the pier and boats, with the view of NotreDame up on the hill. You can take the petite train, just about 200m walk to the right for the ticketing booth, or take the boat for a cruise with ticketing about 200-300m walk to the left. Lots of restaurants and cafes lining the whole stretch of the pier.
Stayed in October 2023
Reviewed: October 8, 2023
Martin
United KingdomThe breakfast was low in choice and minimal. Service was slow and disappointing Self service would be much better.
The room. The welcome. The location was perfect.
Stayed in October 2023
Reviewed: October 6, 2023
Mark
United KingdomExcellent location Staff great Hotel bar great Rooms good Marseille underrated Good food & bars & shopping
Stayed in October 2023
Reviewed: October 6, 2023
Debra
AustraliaAir con didn’t always seem to be working
Location great. Bar had a great view
Stayed in October 2023
Reviewed: October 4, 2023
Pamela
United KingdomNothing
Fantastic location and great helpful and friendly staff.
Stayed in October 2023
Reviewed: October 1, 2023
Gary
CanadaNothing
Terrific location. Everything within walking distance. Restaurants galore within 1 to 5 minutes walking. Staff were very friendly and helpful.
Stayed in August 2023
Reviewed: September 11, 2023
Jacqueline
United KingdomThere is a bar/restaurant in the hotel on the first floor with a fantastic view over the port. This was closed for renovations when we stayed and we weren’t told. Bed seemed small (double).
Fantastic location right on the old port with all its restaurants and bars. Exterior is old but rooms are modern and our had a great view of the port.
Stayed in September 2023
Reviewed: September 11, 2023
Pam
United KingdomThe bar and terrace were closed for refurbishment except for breakfast. I had booked this hotel because it had a bar and terrace so I was disappointed that I had not been informed of this beforehand.
Excellent location, staff friendly and helpful. The room was very pleasant with a good view. Nice breakfast served on the terrace which was lovely.
Stayed in September 2023
Reviewed: September 3, 2023
Rene
United KingdomThe hotel is charming and location on the Vieux Port is excellent. For breakfast: the best croissants ever.
Stayed in July 2023
Santo António da Serra, Portugal
Mountain View, USA
Aschau, Austria
Acharavi, Greece
Mecca, Saudi Arabia
Con Dao, Vietnam
Braşov, Romania
Hangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content