Quite expensive but worth it, slightly grubby sauna cabin floor, which I mentioned and staff apologised,

Facilities, location, parking, very helpful staff especially in ski shop, coped well with late evening arrival, classy entertainment in bar, free shuttle bus to restaurants, cage lift directly across road, ski shop in basement, ski-in to ski shop storage when weather permits which it did when I stayed. The best place I’ve stayed in over many years going to Alpe d’Huez.

Stayed in March 2024

The spa on the 3th floor could be improved. A bigger and warmer sauna could be installed

The strength of this hotel is their people. I have never had such a good service

Stayed in April 2024

Size of room slightly small but we did have the baby in a cot so took up more room

Superb hotel. Loved the spa, the hotel bus was so helpful at helping get my baby son to creche

Stayed in April 2024

They charge me a dinner randomly without any explanations (you would never experience such a situation in a 5 stars ranked hotel, they didn’t even checked if the signature was the right one before billing…)

high quality and very reactive service : they set a high standard for sure and hotel is generally very confortable, but there are improvements to be made when you expect a 5 stars level. Answering to the emailed questions before checking-in seems to be challenging. Many others details not acceptable for such a claimed level (some will say just details, others will consider this shouldn’t happen at 5 stars ; among others : cleanliness of the welcome stair outside : look at the lighting balls…, panel for menu display outside seems so cheap, they charge my bill randomly for dinner without any justifications, bad smell in the room during the day, rooms would deserve 1 sqm more space to feel a bit more confortable)

Stayed in March 2024

Convenient to the slopes and lifts. Ski in, ski out hotel.

Staff members are very friendly and helpful.

Stayed in March 2024

Superb!

Stayed in March 2024

Generally some things were not that consistent. Breakfast, some days had yoghurt in a large bowl, some days it didn’t. Some days they had grilled tomatoes (very nice) some days they didn’t. Room cleaning/turn down, some days you got extra bottles and full turn down some days you didn’t. We didn’t get a chance to go in the outdoors hot tub as it was busy most of the time. The outside sauna was good but was not that warm (about 70°c). Pool was warm-ish. Biggest disappointment was that the indoor spa, steam room and jacuzzi, was a paid addition, at €25 each for an hour (not made clear until after booking). This is steep given the cost of the hotel. You should get at least one complimentary visit during your stay. For a 5 star I’d expect access to be included.

Very nice hotel, great decor and friendly staff. Staff were always willing to help. Breakfast buffet was very good (although no baked beans). Amazing cookies and cakes. Location is great, ski in ski out, and lockers available for ski equipment. Rooms are great and comfortable.

Stayed in March 2024

Only 1 baby high chair for all hotel, so I was waiting another family to finish the breakfast to then have a sit, this is so uncomfortable , also I requested a kettle just to heat my baby’s bottle and they said to go down to the reception and to ask the kitchen to heat what is so bad because I have a 8 months baby that needs at least 3 bottles during the night, so has no point to do to the reception during the night to do that, we payed a lot of money each night, so I think the minimum was to have a kettle in the room. I know that is a high level hotel but the prices are excessively high! 30€ per day for parking.. 24€ a glass of wine.. only outdoor pool is included on the price, for indoor pool needs to pay.. what it’s not nice as well.

Comfort, very nice staff, clean, very good breakfast , nice views from the room, short way to the ski lifts.

Stayed in February 2024

The room was very small, biger rooms only for family number, and I like suite with bigger space and nice view.

Hotel near of slops and very well allocated.

Stayed in February 2024

Breakfast seemed a bit chaotic and crowded. The buffet area is quite small and there wasn’t much room to move around. We got there at 9 and there was hardly any bread or fruit left. No one took coffee orders unless you waved them down.

The hotel is in a perfect spot, easy to ski in and out of. The valet service was really useful too and took care of taking our skis and boots directly to the lockers in the ski shop. The room was comfortable and tidy. It’s beautifully decorated throughout and the bar was a perfect place to relax after a long drive. The staff are really friendly and helpful.

Stayed in February 2024

Nothing

Amazing hotel. So comfortable. Staff so nice. Will definitely be back

Stayed in February 2024

Nothing that we didn't like as such, but a few suggestions. The bathrooms are now a little tired, could do with a spruce up to be in keeping with the rest of the hotel. Secondly, it's a real disappointment that you can't purchase a bottle of wine in the bar for less than €60! I understand it's a wine and cheese bar, but the guests of the hotel have already spent a premium on staying there. An option of a house wine would have gone a long way, and with wine comes food orders, so I think the hotel is missing a trick there. We actually ended up buying a lovely €6 bottle of wine and enjoying on the balcony each night instead! Final thing would be the opening hours of the outdoor pool, jacuzzi, sauna. I am sure some people would prefer to have a swim before a day on the mountains, or for those early risers, a jacuzzi first thing is a wonderful way to start the day! So 10am is a little late in my opinion!

Our second time to the hotel. What an amazing place! Facilities are amazing, staff are friendly, food and drinks of a good standard. It's a wonderful place, that we intend on returning to each year! Well worth the extra £!

Stayed in February 2024

Spa area became quite crowded on busy ski days.

Right next to a basket lift to take you to the main ski area, and possible to ski right back into the hotel. Very comfortable, very helpful staff.

Stayed in February 2024

The facilitates, you must pre book and pay to use the pool in the spa for a 45 minute slot. There is no airport shuttle, the hotel can book a taxi for you, for a minimum of 800 euros.

Breakfast and location was great. Also the ski shop and the staff in the shop were very helpful and quick.

Stayed in January 2024

Very expensive for bar and food

Great location

Stayed in January 2024

Location is fabulous. Ski hire directly below the hotel. Ski passes sorted by the concierge. Ski lift literally across the road, or straight on to the piste. Views across the valley from the main restaurant & bar are stunning. Parking on site. Rooms are well designed & comfortable. Showers are hot & strong. Altogether a fabulous package

Stayed in December 2023

Lift wasn't working. Dinner was not worth the money. Not enough clean towels by the pool.

Spa was amazing. Pool was great. Rooms were great. Breakfast was great.

Stayed in September 2023

Needed to have a full dinner option, not just Tapas

Clean, friendly, great breakfast

Stayed in October 2023

Told breakfast included when got there but yhen checked out and got charged also charged for parking

Lovely place but for price i would expect no surcharges

Stayed in October 2023

Hotel was excellent, beautiful decor, friendly helpful staff, facilities and location perfect

Stayed in September 2023

Can’t fault this hotel

Facilities staff & location excellent. Very well designed comfortable hotel

Stayed in September 2023

Breakfast waiter didn’t get to us very quickly to get our coffee, I’d eaten three courses before having to seek for a member of staff to get just a black coffee.

Great location, beautiful landscape. Great facilities.

Stayed in September 2023

Rooms were a bit small A little confusing to find the pools

Clean Awesome amenities Fantastic breakfast (paid extra) Private balcony

Stayed in September 2023

The sofa and chairs in my room; not comfortable

The staff and location were excellent

Stayed in August 2023