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Reviews of Zenitude Hôtel-Résidences Les Portes d'Alsace

2 Rue des Puits, 67190 Mutzig, France

#5 of 10 hotels in Mutzig

Guests' Choice

Review Score

Based on 55 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.0

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Showing 1 - 25

  • Reviewed: April 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Studio with trundle bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Paid breakfast is too lite / simple.

    Location and facilities are good. Friendly staff.

    Stayed in March 2024

  • Reviewed: January 23, 2024

    7.0
    Fair value for money
    • Leisure trip
    • Group
    • Studio Supérieur
    • Stayed 4 nights
    • Submitted from a mobile device

    Hard to access unless by car, equipment could be better in the kitchen - no chopping board for example

    Easy parking, rooms were fine and equipped

    Stayed in December 2023

  • Reviewed: December 30, 2023

    8.0
    Clean big rooms with well equipped kitchens. Easy access to Alsace's main tourists attractions
    • Family with young children
    • Studio Supérieur
    • Stayed 4 nights
    • Submitted from a mobile device

    Wifi quality could be improved

    Basic but quiet efficient offering. Big clean rooms with spacious balconies with a well equipped kitchens. All touristic cities and villages were easy to reach by car from the hotel

    Stayed in December 2023

  • Reviewed: December 26, 2023

    7.0
    Although above mentioned inconvenience, we spent a lovely time. The staffs were super friendly. Thank you very much
    • Leisure trip
    • Travelers with friends
    • Studio Supérieur
    • Stayed 2 nights
    • Submitted from a mobile device

    The door and building is not sound proof so you can hear people talking or having their shower for example in the adjacent room. We had to deposit our trash in the basement and the basement was kind of scary place.

    Cozy and clean

    Stayed in December 2023

  • Reviewed: September 4, 2023

    7.0
    Good value for money in a quiet place
    • Leisure trip
    • Family with young children
    • Superior Apartment (6 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    I Found the pictures on Booking.com to be somewhat misleading - I was given the impression that there are 2 normal bedrooms, but actually it’s 1 bedroom, 1 living room with an extendable couch and 1 area with a bunk bed that is connected to the living room and there is no door. We were fine but just something that took us by surprise, though perhaps I didn’t read enough through the description when booking, only relied on pictures.

    It’s clean, in a lovely quiet location and I found it to be very good value for money. Also the staff is very professional, helpful and friendly.

    Stayed in September 2023

  • Reviewed: August 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Apartment (6 Adults)
    • Stayed 7 nights
    • Submitted from a mobile device

    Reception e tranquillità

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Apartment (6 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Supplies unloading in the middle of the night.

    It had mostly all we needed. Nice town.

    Stayed in August 2023

  • Reviewed: June 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, modern hotel close to main dining areas of Mutzig. Staff were very friendly and helpful.

    Stayed in June 2023

  • Reviewed: February 24, 2023

    8.0
    Pleasant place and worth it for the price
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 1 night

    We had to take the rubbish ourselves to the basement. I would not expect this but it was not a big effort. Maybe it could be nice to have a rubbish place more accesible to the customers than the basement?

    Enough space and bigger room that usual for this price. The kitchen was equiped with everything needed. Easy to access. Everything was clean and the decoration is nice

    Stayed in February 2023

  • Reviewed: January 11, 2023

    9.0
    Lovely place close to Strasbourg
    • Leisure trip
    • Couple
    • Studio Supérieur
    • Stayed 2 nights

    Guy at check-in. Entrance to parking garage underneath the building is a bit small if you have a big(ger) car. Other then that perfect!

    My wife and I stayed here for visiting Strasbourg and its Christmas markets. Located by car about 30 minutes from the city center of Strasbourg it's a good location as base for visiting the city. Not perfect but good enough. As we visited in winter (with snow and subzero temperatures outside) we didn't see much of the surrounding area except from our room balcony and from the road. But it's rural so I'm sure in summers it's a good location also to visit the Vosges region. The room itself is nice with it's own kitchen and dinner table. Very comfortable and quiet. The guy at check-in was a bit grumpy and had us run in circles to find the entrance to the apartment. The girl next morning and at check-out (both the same person) was very friendly and helpful with questions about Strasbourg, specifically where to park and get around. We'd love to come back one day in the summer and see everything blossoming.

    Stayed in December 2022

  • Reviewed: August 22, 2022

    7.0
    Good transit hotel, with sufficient appliances.
    • Leisure trip
    • Couple
    • Studio Supérieur
    • Stayed 3 nights

    The room was generally below par and smelled musty and noisy. The hotel is best suited as a transit hotel, to stay just for one night. Then it is a good hotel. Hardly any closets and the room appeared not very neat. Towels were also not very clean. All in all, the place is missing tender love and care. Just that extra bit to have you stay longer. Had to pay extra for a balcony, but the balcony dimensions are lost for the room. No need to get outside the balcony? get a room without.

    The bathroom was nice with a decent shower and bath. Kitchen appliances were ok and ready for use. Good room for a single night to stay and move on. Everything working at least The balcony was good for dry seating even during a bit of rain, comfortable enough Friendly personal during the chckout and curious about the visits you made in the surrounding, so more question than just about the room. Great environment by the way!

    Stayed in August 2022

  • Reviewed: August 19, 2022

    9.0
    Great value for the price.
    • Leisure trip
    • Family with young children
    • Family Studio with trundle bed
    • Stayed 1 night
    • Submitted from a mobile device

    Great value for the price. Staff members are kind. Location great and free parking around the hotel is a bonus.

    Stayed in August 2022

  • Reviewed: August 10, 2022

    9.0
    super stay
    • Leisure trip
    • Family with young children
    • Family Studio with trundle bed
    • Stayed 1 night
    • Submitted from a mobile device

    very nice spacious rooms. very comfortable for the kids. also the little garden was perfect

    Stayed in August 2022

  • Reviewed: July 30, 2022

    8.0
    Good hotel for 1 night stay
    • Leisure trip
    • Family with young children
    • Superior Apartment (6 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    no airconditioning, not a really nice neighbourhood (street side)

    a lot of space, clean rooms

    Stayed in July 2022

  • Reviewed: July 5, 2022

    8.0
    Nice clean good value hotel
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Good staff, cheap underground parking, clean room

    Stayed in July 2022

  • Reviewed: July 12, 2021

    8.0
    All good
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was according to the description, nice and clean! We did not try the breakfast. The staff was very kind

    Stayed in July 2021

  • Reviewed: January 2, 2024

    6.0
    Could be much better not worth it
    • Leisure trip
    • Couple
    • Studio Supérieur
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was uncomfortable and the sonorisation of the room is awful you hear everything and wakes you up constantly. Not worth the money. The photos are irrelevant and don’t show the real hotel.

    It has a kitchen and utensils

    Stayed in December 2023

  • Reviewed: October 14, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Studio Apartment
    • Stayed 3 nights

    It was extremely hot in the room, and with only one not very large window impossible to cool.

    Stayed in September 2023

  • Reviewed: July 27, 2023

    10
    Very nice
    • Business trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Wonderful

    Stayed in July 2023

  • Reviewed: January 1, 2023

    6.0
    Very basic accommodation
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Quite basic accommodation in need of refurbishing: cracked tiles in the bathroom, worn out carpets in the hallways…

    The price was good compared to other accommodation around the time of year (new year’s Eve).

    Stayed in January 2023

  • Reviewed: December 23, 2022

    6.0
    Ok for what it’s worth
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    It wasn’t very clean, from the first step floor was sticky, toilet brush was dirty, bathtub was dirty, we had to re-wash the dishes. No cutting knife in the kitchen. You only get 2 big towels and one for the feet, none for your hands or for the kitchen. Also hairdryer you have to ask from the reception. I wanted to relax in the sauna in the evening, but it’s only open till 7 (same as reception). Shower head was leaking, bathtub was so narrow that you couldn’t sit in it normally. But the biggest flaw is that the amount of hot water is limited by the boiler size, so you have to take a very quick shower and taking a bath isn’t even possible.

    Liked to have a small kitchen where we could cook. View from the room was fantastic. Plenty of free parking available (also behind the building). Location is ok, walking distance to shops and restaurants in Mutzig. Good price (but wouldn’t stay there again)

    Stayed in December 2022

  • Reviewed: September 13, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Apartment (6 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    No AC, bad breakfast. Very noicy outside on the small road!

    Nice village, good enough standard.

    Stayed in August 2022

  • Reviewed: August 5, 2022

    4.0
    disappointed
    • Leisure trip
    • Family with young children
    • Superior Apartment (6 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    towels were dirty, I also got charged for things I didn’t use.

    location close to city

    Stayed in August 2022

  • Reviewed: July 5, 2022

    5.0
    Ok for one night stay when you are traveling and need a kitchen and a bed
    • Leisure trip
    • Family with young children
    • Superior Apartment (6 Adults)
    • Stayed 1 night

    It could be cleaner in the bathroom.

    Stayed for one night, we used the kitchen to get some food and sleep one night to continue. I think towels and linen was included and that is nice when you are traveling.

    Stayed in June 2022

Showing 1 - 25

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