Bar should be open all day bed uncomfy actual corridors in accommodation scruffy linen left in corridors

Actual house nice

Stayed in May 2024

I,m sorry. I don't like questionnaires. I would answer a simple form. By the way, please call me Mrs Murthwaite

Stayed in April 2024

Room was exceptionally too warm. Radiator thermostat was broken off so I couldn't turn the heat down. I felt too warm and ill with the heat of the room. I don't like a cold room either but this was too much heat. Noisy during the night and outside room window many times during the night. It was awful difficult to rest and sleep.

Nice room. Quiet location. Friendly helpful staff

Stayed in May 2024

No Communication to the guests, Lack of services so we were overcharged. Commercially they are set to fail, as they pander to Coach Tours but fail to give what they advertise and charge independent travelers. I feel sorry for the staff who are evidentially who apparently received the same lack of information as the guests.

We paid for accommodation and Dinner and a cooked breakfast The first night Dinner was between 7pm and 8pm the second night 6pm and 7pm which we only found out by accident. Some other guests arrived at 7.00pm and were turned away. Breakfast was good on the first morning and the dining room was shut on the second morning it was said there was continental breakfast, but it was very poor. The excuse was as there was no coach tours booked in they didn't supply breakfast to the remaining guests.

Stayed in May 2024

Very dated what you expect from britannia hotels cheap run down

Beautiful building

Stayed in May 2024

The rooms were 70s style, green bath etc. Couldn’t turn on cold water tap to get a shower and all taps a problem. Rooms are not as advertised. They are renovating the rooms (250 rooms) and are starting at the top, unfortunately we weren’t there 😪Food and staff very good.

The people and the food

Stayed in May 2024

The Country House Hotel was very disappointing and the name did not match the accommodation on offer. The staff were very good and were doing the best with what they had available to them Check in was 30 minutes late. Restaurant was closed so had to go out to eat. Room basic and not well maintained. Shower with a curtain was sloped roof and husband couldn’t stand up straight. Curtains hanging off the rail, poor decoration. Sockets not working, a chair for a bedside table. The whole building looked neglected and it wasn’t clear if rooms were occupied or abandoned. Curtains half closed etc We were not aware when booking that breakfast was continental (which didn’t matter) however the description of continental usually includes bakery items croissants, bread, meat, cheese, fruit. I would describe this breakfast as fend for yourself. We were signposted to an unmanned function room. Down one side was a drinks machine for tea and coffee juice (apple or apple) a milk dispenser(empty) a table with a choice of 2 cereals cornflakes or rice crispies. A cool counter top with a large bowl of yoghurt (no label) a bowl of apples a bowl of oranges a toaster brown/white bread jam and marmalade. We had to go back to reception to ask for milk for cereals. The staff didn’t know where things were and it took some time before 2 jugs of milk were put out and the staff then left again. There were no notices for customers with information about what was on offer or how to work the machines. It was pretty dire. Even as a basic offering it was poor and not very good quality. For the whole time we were in the dining room we did not see one member of staff and no one came to see how guests were getting on The location of the hotel is ideal if you are going to the airport but there are no facilities nearby so Prestwick or Ayr is where you will need to go to eat. If you want a very basic stop over cheap and cheerful then this is the place.

The staff were friendly and helpful. The room was clean. The hospitality tray was well stocked. Lovely well maintained grounds

Stayed in April 2024

Couldn’t take the dog to the bar area

The staff on reception couldn’t have been more helpful Robert was very friendly and knowledgeable when it came to checking us in

Stayed in April 2024

cleanliness and tidyness of the main entrance to our apartment area.

Breaksast did not have dinner.

Stayed in April 2024

Our booking was for Dinner Bed & Breakfast, whilst en-route we were called by Reception to inform us that they would not be serving us Dinner that evening as there were not enough guests staying to justify paying a Chef !!!! This is a large hotel and I don't think this is acceptable. The Breakfast experience was similar to my time in the Military with a huge dining hall and the most basic lay out with no frills and little choice.

The original building is beautiful with some lovely ornate features. The large extension buildings are not so nice and looking tired and shabby in places.

Stayed in April 2024

Robert on reception was extremely welcoming and helpful. Pleasant stay overall.

Stayed in April 2024

There was a lot of noise during the night - you couldn't avoid hearing the conversations next door, the walking along the corridors, doors slamming shut.

Front of house staff member called Robert - extremely pleasant and friendly.

Stayed in April 2024

Always noisy at night and early morning. Hard to sleep. Bathroom so outdated.

Nice location. Ground floor.

Stayed in April 2024

Network was very bad

Stayed in April 2024

Window wide open. No heating on. Room so cold all night. Awful sleep as so cold. Noisy at night.

Ground floor. Nice room. Friendly helpful staff

Stayed in April 2024

A little tired looking

Staff, location, value for money

Stayed in March 2024

Noisy in corridors and noisy at windows outside the building. Slamming doors. Stains on bath.

Clean comfortable friendly staff. Ground floor preferred as per stay

Stayed in April 2024

Really, really needs an info sheet and map. Building is a bit of a maze, and we had mixed messages about dinner. Free wifi is only in common areas - you pay for it if you want it in your room. Our room (2005) had cosmetic damage that could easily be fixed. Three star but you get what you pay for.

We had a cheap room that was still clean and comfortable enough. We’d even stay here again, but…

Stayed in March 2024

Scruffy, neglected. Desperately needs renovating. Food an insult and a disgrace. No respect that people have spent their hard earned on staying. Rooms an absolute disgrace

Original Building looked like it was very classy in its day.

Stayed in March 2024

A wee bit in need of TLC

The grounds where lovely

Stayed in March 2024

Noise at night. 1st floor. Old fashioned bathroom. Cold at night. Not a good stay. Sick and tired of telling staff I have chronic back pain I am a regular business customer and ideally I stay on the ground floor.

Comfortable.

Stayed in March 2024

Taps difficult to turn off. Light didn't work at basin in bathroom.

Room on ground floor, quiet, clean.

Stayed in March 2024

A little tired - but in some ways more real than the identikit chains.

Friendly staff, convenient and stunning outside

Stayed in March 2024

No restaurant facilities

Location, good parking and a pool table

Stayed in March 2024