To start we arrived an hour and half after check in time and neither rooms were ready at all! We were Originally told we could leave our cases behind reception! Then they said a room was ready we could use. When we went up there it was not at all. We then had to go back to reception And after some time waiting we had two rooms which were together and were fine. The next day we used our cups and although the room was serviced the cups remained in the same place and dirty. Why we were not aware of was there was no bar On this site and would’ve had to go to the sister hotel next door which is not convenient at the end of along day . Expensive hotel for what it was, we were offered discount for the mix up of rooms

Location was excellent, beds comfortable, room and bathroom large. We had two reins next to each other for our party

Stayed in February 2024

You are working on refurbishments which is great the only thing that let down the appeal of the room 1119 was that the carpet was a bit old and has unstreched leaving creases and waves which take away from the appeal

Location was fantastic , staff were extremely friendly and verry accomadating , all front of house areas were well presented , rooms are of good size and like some places the outside noise can be abit much but thankfully that wasn't an issue here so good sleep :D

Stayed in February 2024

No view from windows, just a wall!

Stayed in February 2024

Brilliant location, short walking distance of all great tourist spots in the city, staff are very friendly, place is lovely and clean brilliant views

Stayed in February 2024

Wonderful location. Super friendly and helpful staff.

Stayed in February 2024

The aircon wasn’t working properly and they are in the process of renovating so the car park wasn’t available and they didn’t inform me when I booked. My cousin can’t walk easily so parking at their sister hotel was a slight inconvenience.

The location was awesome. The staff were friendly and accommodating. The bed was comfortable. The bathroom was a good.

Stayed in February 2024

Small duvets on beds that didn’t even reach sides of mattress inside correct size duvet covers - but staff quickly provided an extra duvet to the room.

Location & helpful staff

Stayed in February 2024

The weather!! 😂

Upgraded when checking in and we were given a lovely room. No complaints from us.

Stayed in February 2024

N/A

Comfy bed. Tasty breakfast.

Stayed in February 2024

Ongoing Renovations

Great location

Stayed in February 2024

Breakfast was poor value for money and not such a variety of fresh fruits

The free fresh water tap on the e floor that you could use 24/7

Stayed in February 2024

Nothing

Hotel is in a great location in Grassmarket, beside the castle. We had a good size room with a view of the castle. Staff on reception were very friendly and helpful. Breakfast was tasty with plenty of choice. Service at breakfast was very good and prompt.

Stayed in February 2024

The price was very high £175 for 1 night 😱

Location ,shower,room.

Stayed in February 2024

Room was a bit dated. But I know that the hotel is undergoing a renovation so hopefully all rooms get done up the bar was closed but was told to use the sister hotels bar but it was torrential raining so didn’t want to get wet.

Staff were so nice.

Stayed in January 2024

VERY noisy due to ongoing maintenance and refurbishment work. Woken at 8am each morning by banging and drilling. Not ideal especially for the price of our stay!

Great location, very clean, water refill station on each floor, house keeping were absolute gems on floor 4.

Stayed in February 2024

Hard beds

It’s location

Stayed in January 2024

The shower wasn't the best, and could have been cleaner , hair in the shower, broken floor in the room. But was ok for the money and location. Had stayed in there other hotel which was of a higher standard to this one. We where woken my workmen unfortunately at 8 am.

The location was great and the staff were very welcoming and friendly. Checked us in early when went to drop luggage off which was a bonus.

Stayed in February 2024

Everything location staff clean comfortable in the zone

Stayed in February 2024

Was disappointed that we couldn't check in at time given... But we were given a drinks voucher to use at sister hotel next door. The room made it worth the extra wait.

I liked all the little touches, like face cloths, robes and slippers, all nice toiletries. The room was newly furbished and spotless clean. They had a great selection of winnings tea. The bed was super comfy too.

Stayed in February 2024

The hotel needs a little TLC. Our carpet in the room didn't meet the skirting in places, the shower door handle was broken/loose and the painwork needs updating. A makeover would make this good hotel a great hotel.

The hotel is in a great location in the centre of Grassmarket area. All Staff were pleasant and polite and with the check in and check out being quick and efficient. The breakfast is to be recommended and, again, Staff were friendly and helpful. Our room was massive with a living area as well as the bedroom and a huge bathroom. It looked out onto Grassmarket with views of the Castle

Stayed in February 2024

Fantastic location and parking right next door. It was quiet considering how close to the action it is. Easy walking distance. Water filters in each floor. Bed comfortable and room big enough for our group of three. We didn’t opt to have breakfast as there are so many options and a Sainsbury’s very close by.

Stayed in January 2024

The room was a little chilly

Great location, friendly staff and comfortable beds

Stayed in February 2024

Large established cobwebs in corners of room. Doors slam shut so difficult to be quiet when coming in late or early.

Large comfy bed, spacious bathroom including a separate bath and shower. Even had a mirror lit well in bathroom for doing make up and one on desk in room with lamp above. Perfect location for day and night life. Would definitely recommend

Stayed in February 2024

Bar closed so had to used neighbouring property. No option of taking a drink to room.

Breakfast lovely and the staff member was excellent. Room was Ok, clean but curtains hanging off and daughter said sofa bed was hard. Location excellent. Check in staff not very friendly/ made to wait.

Stayed in January 2024

Parking at 15£/night. It would be good to let the guest know in advance.

Stayed in January 2024