We were only there for 2 nights as attended a funeral, we hope to come back soon for longer.

The breakfast is always lovely and plenty of choices. We loved the bedroom so spacious and a lovey view. We always stay at The Birch as our daughter only lives 10 minute walk away so very convenient.

Stayed in May 2024

Window looked straight into dining room - had to draw blind for privacy. Hot breakfast was buffet style rather than served plated.

Location. Ease of parking. Pleasant receptionist.

Stayed in May 2024

Location a little bit out from town. Disappointed that there was no Sunday lunch.

The breakfast was excellent.

Stayed in May 2024

Loved the room and the space available as well as the night guard to help me get back in after a night out. I also left my bracelet at the hotel and after contacting them they were happy to post it back to my home address.

Stayed in May 2024

A little tired, mainly the decoration and bedroom furniture.

Very interesting building with alot of history connected to the local area. The staff were really friendly and helpful. Room was clean and tidy but would benefit from a spruce up. Easy access car Park and a terrific breakfast.

Stayed in April 2024

Better menu in the restaurant

Very good breakfast. Superb location for visiting a number of gardens and National Trust properties especially at this time of the year.

Stayed in May 2024

I stayed in the public part of the hotel until hospital visiting hours. This was rather swamped by a large party (80) of ladies. It would have been nice to have been found another space.

The room was very comfortable and well appointed. Both at dinner in the bar and at breakfast I was fortunate to encounter a really courteous, sensitive and thoughtful lady server who went beyond the call of duty to make me feel comfortable as a female guest alone. She was cheerful and alert. I don't know if you can identify her but I'd like to say a special thank you. I was visiting a sister in the hospital who had a hip replacement after an accident and this really helped me.

Stayed in April 2024

I thought the breakfast was overpriced and the continental breakfast had limited choices.

Friendly staff. Location. The rooms were comfortable and well serviced

Stayed in April 2024

Bar a bit limited - didnt want to serve cocktails

Clean and tidy

Stayed in March 2024

Atmosphere rather soulless and more geared towards functions. The public areas and dining room were rather cool and chilly so not very relaxing. The menu for the bar/restaurant was very limited and unimaginative.

Good location for exploring the area. Easy parking. Room a little cramped but comfortable.

Stayed in April 2024

Evening dinner menu

Stayed in April 2024

Not the hotel’s fault but there was a wedding during my stay which was very noisy Also, as a guest the bar should have been open beyond 2300 hrs

Location Helpful staff Breakfast

Stayed in April 2024

No plug socket next to the bed 🙄 very annoying

Comfortable, nice breakfast easy parking

Stayed in April 2024

A bit tatty in places

Friendly comfortable

Stayed in April 2024

The bathroom of the room next to Rm201 is right beside the head board of the bed so you weee constantly woken whenever the room next door uses the bathroom or shower also walls get thing so you could here their TV and when snoring.

Staff were great and room very clean

Stayed in April 2024

Cold no heating on and no heating from the towel rail in the bathroom Cold in the bar area in the evening. Having to call on the phone when needing bar service. Would have liked a more cosy area for having evening drinks.

Location for our needs. Old part of the hotel nice but too contemporary in bar area

Stayed in April 2024

We took our dog, and we were so well accommodated for. Everyone was helpful, polite and friendly.

Stayed in March 2024

Shower control was very stiff and difficult to operate. Bar food menu was fine for one evening, but limited if staying more than one night.

Breakfast was excellent and staff very attentive to our need for gluten free food. Comfortable bed enabled a good night’s sleep.

Stayed in March 2024

No lift

A comfortable traditional hotel, with very pleasant staff.

Stayed in April 2024

Nice venue. Good facilities. Room was comfortable. Had a nice meal in the bar and the breakfast was good.

Stayed in March 2024

Much more expensive than last year. Noise from next door room was annoying. Room was exceptionally small. Pillows were very hard.

Being warm. Breakfast was great. Staff were fabulous at breakfast. Bathroom was nice. Very clean.

Stayed in March 2024

The night & early morning staff were not of the quality of the more experienced staff commended above. And some of the decor in the main communal areas was looking quite tired.

There was a delightful professional male staff member who welcomed me on check-in at about 4pm on Monday 18th March. And extremely helpful and then I would also like to commend the extremely attentive, professional kind staff member at breakfast when I took it in the lounge with my dog. My room was immaculately clean and had everything I needed for my overnight stay.

Stayed in March 2024

We had to sit in Lounge as had our dog . The tables are low, and made eating uncomfortable. Would be nice to have choice of low or high table. Also our dog is taller than the tables, all he could see was food, but is well behaved and didn't grab any !

Breakfast choice was good, especially liked the Sunday buffet breakfast.

Stayed in March 2024

The only thing i would criticise is the desk in the room is quite uncomfortable to work at as the chair is too high for me to fit my legs under the desk. Everything else is great!

The staff are always good at The Birch. Jackie on reception is great, always wanting to meet my needs whether that's checking in a bit early or securing me a room on the ground floor. She is helpful, professional and lovely. There is a young man who works in the bar area (I forgot to get his name) who is excellent at customer service. I've started to use this hotel regularly now for business as it's become a home from home.

Stayed in March 2024