We didn't complain but on the first night we noticed the sink and the shower were clogged , the tv in the living area wasn't working , windows frames need to be clean from the spider nets and needs fresh paint work .

The first day of our stay the breakfast was good but second day not really , seems the chef was different . The pool area was good, the bar and the little garden was a nice place to have your coffee in the morning. Staff very helpful and friendly .

Stayed in May 2024

On arrival we fancied some late lunch it was a beautiful day. We were told we could not eat outside in the lovely gardens as there was a wedding party on. We were guided to tables outside the spa entrance that over looked the car park. The only free table was one that had two ash trays overfilled with cigarette butt ends. Which is a bit off putting when you’re a non smoker and waiting for food.

Lovely location, close to Chester and the zoo

Stayed in May 2024

Bit noisy through the walls, could hear other people talking very clearly through them, but not too bad.

Lovely building, excellent spa, comfy bed, big bathroom with lovely spacious shower.

Stayed in May 2024

Not enough plugs in the room, wall paper was peeling off, and you could hear other guests as if they were in your room when passing.

Bed very comfy, staff where lovely and friendly, great breakfast and great views.

Stayed in May 2024

Confusion over booking and too many automatic messages instead of real ones with actual staff. However, staff were very efficient when we dealt with them.

Excellent facilities. Excellent breakfast

Stayed in May 2024

The breakfast was not great. Lack of choice continental, hot food didn’t look appealing and the coffee option was poor. Would expect option to order different types of coffee. Shower was poor not powerful at all even when leaving it to run first as instructed.

Location and grounds beautiful

Stayed in May 2024

Hot water in bathroom took ages to get hot (there was a sign)! Decor dated in communal areas and dining room

Spacious bedroom

Stayed in May 2024

The staff were very friendly and helpful and even found an accessible room for one of our party who has disabilities

Stayed in May 2024

We had no heating in the room, we were given a fan heater but obviously we only used this while in the room which was then pretty cold each time we returned. The shower was also stone cold, I used the showers in the spa. The bedside lights sometimes worked but mostly not. We were told it was an old building so it couldn’t be helped! We live in an old property so we understand that but the staff were dismissive rather than helpful.

Good size room, good location. Lovely spa. Fair breakfast.

Stayed in February 2024

The only slight negative I'd give is some of the floorboards are really squeaky and need fixing, both in the corridors and in this particular case, my room as well. But the overall facilities and service you get outweighs this slight negative. I will continue to stay here.

I stay at this hotel for work when I have to go to head office, which is about 5/6 times a year. The staff are always extremely helpful, friendly and will make sure they help you out. Lady at breakfast even got some vegan sausages done for me which was brilliant.

Stayed in May 2024

Nothing

Large room and bathroom. Peaceful and tranquil setting but only a short taxi ride from Chester city centre.

Stayed in April 2024

But tired in parts

Quiet and relaxing

Stayed in April 2024

This review is hidden because it doesn't meet our guidelines.

There’s clearly some work that needs to be done re the upkeep of the property. We booked a junior suite which was good, however the sealant around the shower was chipped away - a simple job to sort. Also the ceiling clearly required painting. We had a door to our balcony which was old and rotten, needed replacing really or some TLC.

Loved the essence of the property - beautiful setting and loved the manor property itself.

Stayed in April 2024

£180 for two single beds to be pushed together. Expect at least a double mattress and not two singles. Light missing in the bath panel. Ceiling cracked in bathroom. Wedding on so small make shift bar used. Waiting one time over 25 minutes for a drink however the man on there was very friendly.

Nice looking place.

Stayed in April 2024

Specifically booked two single beds and was given a double”after driving from Inverness to Glasgow to Manchester and then on to Chester by the time we checked in we were pretty tired so my daughter got the bed and I had to sleep on a mini sofa which wasn’t ideal

Size of the room

Stayed in March 2024

I thought there was little or no atmosphere in the restaurant and dinner prices were very high

Reception was friendly and rooms were nice

Stayed in April 2024

Spa , bed uncomfortable

Mould in bathroom on ceiling, tv wasn’t working properly had to have someone come up twice . Spa was really disappointing and we stayed in it for approx 20 mins.

Stayed in April 2024

Food is expensive but not a deal breaker

Lovely big room and comfy bed

Stayed in April 2024

Decor - Tired Cleanliness - Dusty and not fully cleaned. Mould around sinc plug

Nice grounds

Stayed in April 2024

Worst bacon I’ve ever eaten ( had to spit it out ) Tiles breaking up on bathroom floor in need of maintenance. All a bit tired.

Nice gardens

Stayed in April 2024

We didn't like the long time it took for hot water to come through to our room however we worked round this once we got used to it. Lack of a lift not a problem for us but could be a problem for others.

We enjoyed the large room we were assigned particularly as the weather was changeable and we were able to use our room to relax in - bedroom section was apart from the living area. Steam room, sauna and pool were very pleasant - clean and quiet when we visited them. We dined out on most evenings as menu on offer was limited however breakfasts were well prepared and freshly presented.

Stayed in April 2024

Didn't get the room I thought I was getting. Not much choice of food.

Food was nice and the spa treatments were amazing.

Stayed in March 2024

Old fashioned rooms. Had to make our own bed up as the sheets had just been laid. Tv didn’t work. Took three retuning and an aerial move for it to work. Holes in the wall and decor not treated to for a while. Bath/Shower is one slip away from seriously injuring someone.

The castle feel and the spa facilities.

Stayed in April 2024