Hotel close to main road but very quiet. Rooms looked nice. Very comfortable room temperature. The breakfast was very good - both continental and English. The English breakfast was available on order and freshly made.

Stayed in June 2026

Breakfast good but not outstanding.

Excellent central location, quiet and pleasant room, clean and comfortable.

Stayed in June 2026

The breakfast really wasn’t good value for money.

Very comfortable bed and pillows

Stayed in June 2026

Parking was too far away

Comfortable beds

Stayed in May 2026

Breakfast was v good

Stayed in June 2026

Bathroom lighting too dark for women to get ready in mirror

Location and the building was lovely

Stayed in June 2026

Nothing we did not like.

Comfortable modern room - very well appointed. Decent breakfast. Friendly attentive staff. Parking at the rear. Ideal for exploring St. Albans.

Stayed in March 2026

It would have been good to have bottled water provided in the room , rather than have to go and ask at reception . Coffee mugs were too large for the coffee machine !

Hotel was well located , opposite the Cathedral and in easy reach of shops and restaurants . Room was clean and in good order. Breakfast was good but I would have appreciated more fresh fruit in the buffet ( I know red fruits could be ordered from the main menu though ) and muesli rather than sweet cereals.

Stayed in June 2026

It’s my own little niggle - but I do like a little fridge in a room to keep guests own water/drinks in. So I’m always a little disappointed when there isn’t one

Fabulous location, beautiful building and decor, and it smelt amazing! The beds were very comfortable and there was room for two bags to be unpacked in the dressing area of our room. We were attending a rugby final at Wembley and decided to stop here and nip into Wembley from StAlbans on the train and we were so glad we did rather than stay in London. All in all a lovely place to stay.

Stayed in May 2026

A couple of things need to be mentioned here. The most glaring problem was that there is a fan in the bathroom that cannot be turned off, according to reception for safety reasons. Given that the primary reason for most people staying in a hotel for a night is to have somewhere to sleep, a noisy fan that prevents sleep would seem to be a bad idea. This was one of a number of "almost but not quite" features of the hotel. The breakfast room is mostly nicely decorated, in a kind of nineteenth century style, but then there were mid-century style chairs, good in themselves, but really not in keeping with the rest of the room. The bedroom had rails for hanging clothes and for overnight it was fine, but very few hangers for a longer stay. The lighting by the bed semi-worked in a rather illogical way. As it was quite expensive, I would not stay there again if I could avoid it, but to be fair it wasn't terrible and the good bits certainly deserve appreciation.

There is a lot positive to be said about this hotel. It's the old offices of Samuel Ryder, and has been mostly redecorated and turned into a hotel with plenty of character. The room was a good size, with a fair amount of storage room, and good beds. The bathroom was also large and the shower was spacious. The breakfast room was pleasant and there was a good choice of food, which was very tasty. The staff we encountered were all very pleasant and helpful. Given that the hotel is pretty much in the centre of St Albans and we were there on a Saturday night, it was very quiet indoors. It's about a fifteen minute walk from the station, so if you're coming in to Luton Airport it's easily accessible and the journey then in to London is not very long.

Stayed in May 2026

No water supplied in the rooms! Not much room to hang clothes up.

The location was good and the car park just a short walk away. We did have drinks and bar food - only pizzas which were ok. The room had no water supplied which was very disappointing! This is now a given at most hotels, we did get some bottles at the reception but it would have been better in the rooms. The staff were very polite and friendly.

Stayed in May 2026

We were asked to book breakfast as the dining area is small. We booked for 9am, but there was no room - their ‘booking list’ ( a sheet of paper) did not appear to have many other bookings at the time so presumably walk-ins went ahead of bookings - and as we were needing to leave for an appointment at 10am, had expected a table to be available. Once seated, three of our four breakfasts came within about 20 minutes, but the fourth had not appeared by 9.40am and we needed to leave. We were disappointed.

Good room, comfortable bed.

Stayed in May 2026

A beautiful and stylish hotel . Bed was large and very comfy. Loved the decor and colours used. Orginal building features left in tact added to the ambiance of hotel .

Stayed in May 2026

Not a problem for my son and myself, but the dining area did nit have enough capacity for the number of hotel guests, as people couldn't find any seating so had to stand waiting.

Location and room comfort

Stayed in May 2026

The hospitality tray was basic. UHT milk and a few sachets of instant coffee was disappointing.

location good as everything was walkable. The room and bathroom were clean. The staff were very friendly.

Stayed in May 2026

Nothing

The location and how quiet it was.

Stayed in May 2026

.

.

Stayed in May 2026

Just the atmosphere, other than everything was brilliant !! Staff couldn't do enough for you with their kindness . Hotel was luxurious and very clean.

Breakfast was lovely , my own criticism would be that the hotel lacked atmosphere which was a shame as it is a beautiful hotel . I think maybe some background music would help this

Stayed in May 2026

Nothing!

The cleannesses, the fragrance, the style and comfortable vibe.

Stayed in May 2026

Only thing I would suggest is a coffee machine in the room

The decor was excellent Lovely breakfast

Stayed in May 2026

We would have appreciated an extra toilet roll in the bathroom, as one and half was skimpy for two elderly people for two nights. I wasn’t keen on the warehouse-like furniture…the heavy brown, angular shapes and connecting pipes, although the pictures on the walls were bright and cheery.

Access to the room was easy, either by lift or a small flight of stairs. The bed was comfortable. Soft carpeting in the passageways felt luxurious. The staff were pleasant and helpful. The hotel building was lovely, amongst many other historical buildings on the road, and right opposite the Cathedral.

Stayed in May 2026

Nothing, was a great stay!

Absolutely loved our stay, had the best night sleep! Already thinking of excuses to come back!

Stayed in May 2026

The direction for parking was not clear to find at night.Needs postcode

Comfort. Easy to find amenities

Stayed in May 2026

Clean, comfortable and modern rooms. Helpful reception staff

Stayed in April 2026