You have to pay extra for anything extra eg bottled water or tissues in room, fridge, car parking etc. and the room wasn’t cheap in the first place. Heating was unnecessarily on and fairly noisy from the bars outside (until midnight and morning servicing)when opening the window. We did turn radiator off but still hot. Handles of bathroom door were falling off. (Did inform staff of this but wasn’t fixed)

Location was good as we had to be close to Russell's Hall Hospital. Room was spacious. Staff pleasant and the restaurant reasonably priced and reasonably good

Stayed in May 2025

No fridge in the room. It would be nice to store cold drinks. So much noise in the corridor at night.

The location was good and easy to find. Parking was excellent. The front desk was polite and helpful when booking in.

Stayed in May 2025

Cleanliness of bathroom

The swimming facility The size of rooms

Stayed in May 2025

Breakfast could have been better - Sausages and bacon were undercooked Took time to replenish buffet (even though I came at a less busy time)

Nice to use the sauna/jacuzzi and pool when I arrived

Stayed in April 2025

The decor in places are a little dated but kept up very well. Service at dinner time can be a little slow even though the restaurant was empty, but the staff and servers are very helpful and accommodating.

Room was clean & comfortable. Amenities are good. Convenient to merry hill shopping, the canal, and some of the business estates. I have used this hotel several times for work trips and haven't had a bad experience yet.

Stayed in March 2025

Thought the parking fee is wrong if your staying at hotel

Great staff team, nothing to much trouble

Stayed in May 2025

The room was very hot & the fan provided didn't really cool us down. No AirCon & the window didn't open. The hand wash & hand lotion dispensers were empty, but I suppose unless it's pointed out the cleaners won't be aware as the bottles aren't see through. Otherwise the room was spotlessly clean. Breakfast was poor for the price. No eggs, basic sausages, coffee machines not working, toast machine burnt the bread, poor choice compared to other hotels who charge a similar price of £12.50. The tables hadn't been cleared so we had to move dirty crockery to sit down. It wasn't busy or near end of service so I couldn't see an excuse for this other than they seemed quite short-staffed. Maybe it was an off-day & I was just unlucky but I didn't feel I got value for money!

Friendly staff on check-in. Good size room & comfy bed. Convenient location near the Merry Hill shopping centre. Added bonus of the leisure facilities, which we enjoyed, & a couple of pubs/eateries close by. We opted for a canal view which was nice. Very good value for money - even with the small additional charge for parking.

Stayed in May 2025

Having to pay for parking was annoying. The room looked tired. Items (eg TV and mirror) had been moved but the gaps behind them not painted. Definitely time for renovation and upgrading.

Comfortable beds. Very close to Merry Hill shopping centre and the Black Country museum. Great breakfast. When we complained about loud noise the adjoining room at 3am in the morning the staff acted immediately and the noise stopped.

Stayed in May 2025

We were charged for car parking, because we didn't book direct.

The staff were very pleasant

Stayed in May 2025

pool wasn't open. sauna and steam room crowded.

friendly helpful staff.

Stayed in May 2025

Disappointing room wasn't ready until after 4pm. Dishes and wine bottles left outside several rooms for several days despite reporting to reception. . Noise from pubs

Great location. Clean comfortable rooms Nice bar. .

Stayed in May 2025

nothing

The ambience and the quality of the facility. we enjoyed our stay and the beds were very comfortable Breakfast was of great quality

Stayed in April 2025

Car park charge, clientele appears to have changed

Stayed in May 2025

Car parking fees

Stayed in May 2025

No air conditioning bathroom needs modernisation

Lovely location friendly staff

Stayed in May 2025

Would have liked to have a herbal tea in the tea selection. Only real thing to be aware of is that the bars the other side of the canal do play music very late. (It was still going around 1am when I fell asleep - although this was a weekend so maybe it was especially late.) Luckily the soundproofing is quite good, so with the windows shut it wasn't too loud. Definitely still audible though - it didn't bother me too much and I enjoyed having the view of a bit of the canal, but light sleepers might prefer to request a room on the other side.

Comfy bed, clean room and friendly staff. I enjoyed using the pool/sauna facilities. Everything is quite small in the leisure facilities but it wasn't too crowded even on a weekend and they provide towels/locks for the lockers so it was a nice experience. The location is probably easier to access by car, as it's about an hour's bus ride from either Birmingham or Wolverhampton. (Only a few minutes walk from the bus stop though.) That said, there is lots of interest directly in the area! The hotel backs on to the canal, where there are also bars etc. On the other side, it's just across a couple of roads and a few minutes walk to a big shopping centre where one can get virtually everything needed. And, the nicest surprise, just beyond the shopping centre is a big nature reserve, with woods, bluebells etc which was really nice to explore and all walking distance from the hotel. Lots of history too from the canal/mining days!

Stayed in May 2025

Shame work is being done made it less aesthetically pleasing

Was lovely as usual room and facilities great

Stayed in May 2025

Bedroom Toilet Food at night disappointing

Location rooms

Stayed in May 2025

Area

Stayed in April 2025

Helpful, friendly staff. Selection at the breakfast buffet was excellent. Dinner in the restaurant was very good value for money. Other amenities such as bars, places to eat etc were close by.

Stayed in May 2025

Bedroom was rather tired and old fashioned You had to flush the toilet at least 6 times before it actually flushed I can’t remember the last time I stayed in a hotel that had a shower curtain We ate in the restaurant but the food wasn’t good we chose steak and it was extremely chewy There was no attention to detail Breakfast was the same we had empty plates on our table that just weren’t collected

Location was good for our purpose

Stayed in May 2025

Fresh juice

The breakfast was exceptional good. Good options for vegetarian.

Stayed in April 2025

For the money we can't complain it was good

Location

Stayed in May 2025

Room hot. No air con, not able to open windows due to road noise.

Great location, clean and spacious room.

Stayed in May 2025

Requested room with walk-in shower at time of booking and informed this would be met but it wasn't. I brought this to attention of staff but nothing available. This was necessary as my husband has limited mobility

Staff very friendly and helpful

Stayed in April 2025