I tried two flats and always the coaches are dusty. It can cause allergies. Outside the room, the carpet is really old and u can smell the dust. The elevator is always broken ( really always ).only one elevator is working. It has been broken for over a year now.

Location, the antique style of the flats. The reception staff are friendly.

Stayed in July 2023

No regular tea bags in the kitchen - just mint tea!

Good location. Decent room - bed was comfy and there was a fan which was good as weather was very warm. Staff on desk were nice and helpful. There was an issue with the water in the room cutting off two days running - staff dealt with it quickly. Very basic breakfast that you can pick up from reception (porridge pot etc). Very useful co-working space on one of the upper floors - good if you are travelling for work.

Stayed in July 2023

Too many things weren't working on this trip. The first receptionist wrote the wifi password in all caps -- which was wrong. The only kitchen socket kept shorting out -- turns out the toaster was broken. We got a new one on the 3rd day. Until then, we had to move and plug in the kettle and microwave across the room. The kitchen sink water didn't work for a couple of minutes after flushing. There were some tea/coffee ingredients, but no black tea. The fan was broken. The rainfall showerhead had a pathetic drip/very little power. There was only one chair for 2 people. It was pricey considering these few nagging problems.

The location is perfect -- very short walk to Paddington Station or Hyde Park. The area is full of useful shops and restaurants, and it feels very safe, even around midnight. The bed is comfortable. The staff were helpful and always there. It's nicely fitted despite the slopping floor in an old building. There's ample space for 2 people, newly decorated and clean. The kitchen space has all the basics with a decent-sized fridge (no freezer). They arranged an early check-in for us and were very prompt with emails. We stayed here 6 months ago and thought it was excellent and competitively priced.

Stayed in July 2023

I didn't like the fact that the room had no phone. However, staff were always available to fill the gap.

Staff relations and location is wonderful

Stayed in June 2023

Large cracks in bathroom tiles, felt quite dangerous when walking with bare feet. Offered breakfast of porridge or a takeaway bag when we checked in. Told it would be set up on the large table in the lobby in the morning. Went downstairs and there was nothing there.

Small, but clean studio apartment. Comfortable bed.

Stayed in July 2023

It needs a little bit of a refurb. Eg new carpets, bathrooms etc

Location to Hyde park, Lancaster tube & Oxford street.

Stayed in July 2023

The property is in a fantastic location. So comfortable, and really quiet. Added bonus of washing machine, dishwasher, fridge and cooker. Really impressed!

Stayed in July 2023

There is no any air conditioner which somehow would be concerning during hot summer. Yet, an electric fan is provided so it will not be very stuffy. Another thing to be mention is that the room is a bit dim so lighting would be another concern.

Everything is well organised

Stayed in June 2023

Had to wait to get into the room on arrival

They treated us to a gift of a bottle fizz and chocolates for our joint birthday celebrations

Stayed in July 2023

Needs some maintenance

Great check in

Stayed in July 2023

Very poor shower needed a new head covered in limescale. Would have expected better for the price paid.

Excellent location comfy beds

Stayed in July 2023

Looking a little tired in areas

Location was superb! Bed was super comfy!

Stayed in June 2023

It was spacious and a comfortable stay.

Stayed in June 2023

Great location best transport and restaurants.

Stayed in May 2023

A Microwave and lighting on the desk would have been helpful

No breakfast

Stayed in May 2023

No hangers in the wardrobe, had to ask for more towels- but these were minor faults.

The location was great next to two underground stations. Right across from a small park so nice and quiet. Stayed in a one bed apartment, plenty of room, comfy bed.

Stayed in May 2023

sound isolation

room, location

Stayed in May 2023

It didn't have air-conditioning, and it was slightly hot for London

The place was clean and comfortable, the staff were great, the location was perfect

Stayed in May 2023

Had a good little kitchen.

Stayed in May 2023

The room was very small and it was a one-off but there were rubbish bags in front of the lift for almost a whole day after housekeeping, which smelled really bad

Location was good and staff were friendly

Stayed in April 2023

Honestly, the location, the room, the quiet, the view, close to Hyde Park .

The location was excellent. Close to the train and bus stations. Room equipped with all needs, especially the kitchen.

Stayed in May 2023

I had to remove the limescale from the showerhead to get a decent shower. Needed to be careful on the spiral staircase.

Great location for what we wanted - close to Paddington Station and Hyde Park. Accommodation comfortable with kitchen essentials provided.

Stayed in May 2023

Lack of storage space

The staff The location

Stayed in May 2023

The room was not cleaned. Huge stain the carpets. The walls were scratched. There was mold in the shower and the sink faucet was spraying everywhere. The soap labels in the shower were illegible. Clearly no one had seen the apartment before we arrived. How is there is no closet? How are there no hangers for clothes? One of the 3 coffee cups was broken, cleaned and put back into the cupboard for re-use (why?). The floor slopes significantly. This is not what we expected. Very disappointing.

The location, the tall ceilings, the view and the very friendly staff.

Stayed in April 2023

Room was clean but hotel facilities are not very clean. Staff was ok - not bad but not exceptional - they do their job - nothing more/nothing less. - Facilities (Stairs etc) are not very clean and equipment are somewhat basics. I would come back but would not remember this place as the most beautiful hotel I have been into - went end of April and room isolation was poor. We were cold inside our room while it was ~10 degrees outside which is not very cold indeed. I am not sure i would come during Winter

Very well located if you arrive from Heathrow and close to Oxford Street / Hyde Parc (2’ from Lancaster Gate station). Bed was good

Stayed in April 2023