Hesleden, Hartlepool, TS27 4PA, United Kingdom
#5 of 8 hotels in Hartlepool
Guests' ChoiceBased on 650 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.6
Facilities
7.9
Staff
9.2
Value for money
8.2
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 11, 2023
Karen
South AfricaThe bed was really uncomfortable - I think the mattress needs replacing
The staff were very friendly, the food, both dinner and breakfast were great. Our room was fine.
Stayed in April 2023
Reviewed: April 6, 2023
Sian
United KingdomWhen I went down to the restaurant for my evening meal I would normally expect to be shown to a table to make my choices from the menu. However I was taken to a seating area to wait, then asked go to the bar where I chose my meal. Then waited to be taken back to the restaurant . It just seemed a little odd but it was fine. Maybe it could have been explained to me. The staff are all lovely so no issues at all with them.
The room was warm and comnfortable, breakfast was served very efficiently. My evening meal was very enjoyable.
Stayed in March 2023
Reviewed: April 6, 2023
David
United KingdomNo lift. Many stairs
Friendly staff. Excellent food.
Stayed in April 2023
Reviewed: April 4, 2023
Wanless
United KingdomThe dinner service a bit of a let down sat half hour waiting for someone to let us know our table was ready as we sat with no drinks we had ordered a house wine Then they forgot our chips akd then served us burnt ones
Staff very friendly and the hotel quaint and olde worlde as a Manor house would be....we sat outside as the sun was shining
Stayed in April 2023
Reviewed: April 3, 2023
Heather
United Kingdomlovely old building, beautiful rooms. nice location, noise kept to minimum for staying guests so functions didn’t impact on you
Stayed in April 2023
Reviewed: April 1, 2023
Johnny
United KingdomWindows were very creaky and allowed alot of cold air in
Meal was really good. Felt the price was a little high for a 3* hotel
Stayed in April 2023
Reviewed: March 26, 2023
Trudy
United KingdomPlace needs bits of tlc around
The staff are amazing, couldn't do enough for you
Stayed in March 2023
Reviewed: March 22, 2023
Jacqueline
United KingdomPot holes in the drive.
Lovely place to stay.
Stayed in March 2023
Reviewed: March 16, 2023
David
United KingdomFire alarm going of at 2am false alarm and barking dogs in room next to me
Friendly staff excellent service food was fantastic
Stayed in March 2023
Reviewed: March 13, 2023
Alison
United Kingdomthe bed was very soft- may be to some people's taste.
The staff were exceptionally friendly and helpful.
Stayed in March 2023
Reviewed: March 6, 2023
Paul
United KingdomBathroom needs refurbishment.power shower not usable.
Staff,service and meals exceptional
Stayed in March 2023
Reviewed: March 3, 2023
Lynne
United KingdomHair Dryers in the rooms. Shower cubicles rather than baths, I couldn't get in the bath as I have a few imobility problems
Food was excellent
Stayed in March 2023
Reviewed: February 24, 2023
Sri
United KingdomNA
All was well
Stayed in February 2023
Reviewed: February 17, 2023
Neil
United KingdomFree WiFi didn't work with any consistency making working remotely impossible.
Great service, great food, comfortable rooms.
Stayed in February 2023
Reviewed: February 17, 2023
Sian
United KingdomN/A
I was only there overnight, my room was very clean, with everything I needed. Breakfast service was very quick and it tasted very nice. All the staff I encountered were very helpful and friendly
Stayed in February 2023
Reviewed: February 16, 2023
Elisabeth
United Kingdomlocation. good food. friendly and helpful staff
Stayed in February 2023
Reviewed: February 16, 2023
Elisabeth
United Kingdompoor sound proofing. shower was a trickle.
the location and the great staff. beds comfortable . food was v good.
Stayed in February 2023
Reviewed: February 15, 2023
Ibrahim
United KingdomStaff were very friendly and helpful
Stayed in February 2023
Reviewed: February 6, 2023
Lionel
United KingdomThe lighting by the mirror wasn't bright enough for doing makeup. There was some discolouration of the bath sealant. There was a slight pong in the bathroom on arrival and even after an hour of fan extraction, possibly a plumbing issue.
The room was comfortable with a nice view out of the window. The bed was nice and firm.
Stayed in January 2023
Reviewed: February 5, 2023
Raymond
United KingdomStayed in room 3, not sure what it was but some kind of fan/pump running don't no if it was from heating our whatever but was quite loud for a while until eventually stopped
Really old building that has nice clean and warm rooms, nice shower, great breakfast and the most friendly staff from reception to bar staff to waiting on staff couldn’t be made to feel more welcome
Stayed in February 2023
Reviewed: January 24, 2023
Vicki
United KingdomThe maintenance needs some attention, nothing ruined the visit but would have been a 10/10
Staff were lovely, the hotel was very clean and the bed was the most comfortable hotel bed we have stayed in for a long time.
Stayed in January 2023
Reviewed: January 4, 2023
Philip
United KingdomFriendly staff. Good food
Stayed in December 2022
Reviewed: December 28, 2022
Deborah
United KingdomNothing
Great we could bring our dogs and we were all made to feel so welcome
Stayed in November 2022
Reviewed: December 21, 2022
Greg
United Kingdomnothing
a lovely hotel
Stayed in December 2022
Reviewed: December 17, 2022
Greg
United KingdomNothing!
A lovely period property in a great location. Its slightly faded grandeur has a charm and the staff are delightful and very friendly and welcoming. unfortunately had to cut a second night stay due to family emergency.
Stayed in December 2022
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