Breakfast - On my first morning I took advantage of the later finish and arrived around 9am. Unfortunately, my hash brown was dried up and my bacon and tomato were burnt at the edges. Dinner - the soup choice was the same every night! Disappointing. On my first night when I asked for the dessert menu, the server said that there was a conference coming in so I couldn't have dessert. When she saw my incredulity, she said she would ask the chef, and permission was granted. I think I saw another guest turned away because of the conference people coming in. On both night's of my stay the receptionist had to get someone to open the restaurant as it was still closed 15 minutes after it was due to open. No leisure facilities - a fitness room would have been nice. I wanted to pay my bar bill with cash, but was told it was card only. Not the hotel's fault, but be aware - taxi costs in the area are exorbitant. It cost me £15 for a five minute journey of a mile. I wish I had walked. No information card in the room and I couldn't find hotel information on the TV

Breakfast - good range of items to choose from. Friendly and helpful staff Dinner - reasonable choice and very tasty. I liked the soup especially Room - Large, well-appointed, great powerful shower with plenty of hot water, clean. More than one chair so if I had company we could all have sat down, which is not the case is some hotels. Good workspace. Reception and Bar open 24 hours I was told, although I didn't test it! Reception staff were always helpful and friendly. Housekeeping staff were also very friendly. Car parking was free and plentiful although I didn't use it. Nice location.

Stayed in April 2024

The bed !! It was horrendous ...... like sleeping on a sack of potatoes with a hollow bit in the middle ! I did mention this to the the nice night porter/receptionist gentleman when leaving .... & hobbled to the car ! We had a twin room, my partner said his bed seemed ok but I woke up with severe lower back pain which I still have although a to a slightly lesser degree over a week later, I've stayed in many hotels all over the country while away working for over forty years & have never complained about anything but please Hickstead hotel do something about the beds, maybe the "bad bed" was only in the (lovely & quiet & spacious) room we stayed in !? I've booked several more visits for the year to this hotel & cannot fault anything else, would love to stay in the same room as mentioned, quiet & spacious but maybe the floor would be more comfortable !? 😩 🛌

The staff were very friendly, professional & helpful Room service great & nice food ....

Stayed in April 2024

Car Park was full but not the end of the world.

Excellent staff to help

Stayed in April 2024

Maybe it’s a bit outdated but this isn’t a problem

The location was excellent. Also the staff were very friendly. It was a very relaxed atmosphere

Stayed in April 2024

Beds uncomfortable

Lovely location

Stayed in April 2024

Staff training, especially in the restaurant Bedside light switch too far from bed. No armchair.

Excellent chef.

Stayed in March 2024

The bar is 24 hour but not always manned, you have to go to reception to get someone.

This hotel is good value for money. In a quiet location perfect for relaxing.

Stayed in March 2024

A little rust showing in the shower

Stayed in March 2024

We had to eat in other room not the breakfast room cos of our dog :-(

Dog Friendly ,gave my dog breakfast. Comfortable room

Stayed in January 2024

Very nice breakfast in a pleasant dining room.

Stayed in December 2023

Room clean but starting to show it's age - Chrome on bathroom taps rubbed off - Staining in sink! a curved shower curtain rail would be an improvement. English breakfast disappointing - small portion - Egg under cooked - Beans cold - Bacon hard and dry. All staff though were excellent and polite.

Lovely quiet location! easy access!

Stayed in November 2023

Breakfast, bath mat

We have stayed here many tiles and been happy with everything. On this occasion there were 2 disappointments.

Stayed in November 2023

Pillows were old and hard

Excellent food well cooked

Stayed in November 2023

Breakfast menu advertised 'selection of cold meats and cheeses'. Reality was a bowl of grated cheddar and slices of processed ham. Baked beans were almost cold on first morning. Our bathroom door creaked SO loudly - woke spouse up in the night. Bathroom looked a bit tired.

Ease of location. Staff friendly and helpful. Good choice of breakfasts. Warm bed and room. Room nice and dark at night, and very spacious. Hospitality tray was well stocked.

Stayed in November 2023

Breakfast for what you pay could be more, half a slice of bacon and half a mushroom??? Fried egg was ordered came with a totally cooked egg including yoke.

Asked for a ground floor room which was done nice and close to reception. Breakfast on the first morning was ok, second morning was not so good and probably the worst I have had all the times I have stayed there, so was disappointing. Staff were very friendly.

Stayed in October 2023

As above

Breakfast and evening meal fine. Bar facilities very poor.

Stayed in September 2023

The restaurant was really disappointing - evening food beyond average.

Very clean, staff very friendly. Dog friendly.

Stayed in September 2023

It seems like the place for the middle-aged locals so not a longer family-stay sort of environment.

It was fit for purpose and only needed a room for the night.

Stayed in August 2023

The fact that we could hear every word from the people in the adjoining room, so soundproofing would be a good idea (likewise they could obviously hear us). Decor could do with being freshened up and updated.

Rooms etc, very clean and staff friendly. Good choice of food at breakfast.

Stayed in September 2023

The room on the first night. was a connected room to that next door. I could hear the occupant breathing(not snoring), kept me awake.It sounded close enough to suspect someone had joined me in my bed. Fortunately , my second night, there was no occupant in the adjoining room, so a good night was enjoyed.

Location, good. Breakfast very good, decent portions tasty, selection of fresh fruit and no hidden costs.

Stayed in September 2023

Usual problem of clinging shower curtain. You could copy Premier Inns who have a bowed shower rail that keeps the curtain from clinging but curtain still drains into the bath

Room larger than expected. Kitchen made oat milk specially for my wife's porridge, (it was supposed to be available anyway but wasn't) All staff friendly and helpful. Nice breakfast.

Stayed in September 2023

Very dark room as looking out on a brick wall. Breakfast could have been warmer.

Large clean room

Stayed in September 2023

The public areas were not very attractive. The bar area was like a corridor between reception and the restaurant. The cooked English Breakfast was very poor although the rest of the breakfast (toast, cereal etc.) was fine.

The rooms were clean and the beds were comfortable. The staff were welcoming and helpful.

Stayed in September 2023

Can't think of anything.

Food & service fine. Staff very efficient

Stayed in September 2023