Staff a bit off

Perfect for pre flight stay

Stayed in August 2025

getting through the airport directional signage needs improving

Stayed in August 2025

Check in took too long, no urgency shown when a queue builds

Breakfast fryup was perfect. Location to T5 is spot on

Stayed in August 2025

A bit too far from the airport. I was hoping it would be on site or walkable as it was difficult to carry my suitcase onto the shuttle bus. Also the bus was overloaded on the route back. People had to stand and suitcases were everywhere, including on the seat next to the driver. Someone complained it was dangerous.

Comfortable and clean. Good facilities. Polite and helpful staff

Stayed in July 2025

I requested a wake-up service, and it seems they forgot about me. It wasn't an issue (since I had about 100 alarms and got up in time), but if I had relied on the wake up service, it would have been a problem.

Everything was comfortable and well. The staff was very friendly and helpful. The breakfast was nice and again with incredibly nice staff. The room was comfortable and clean and perfect for a one night stay close to the airport.

Stayed in August 2025

We had a rental car and the parking was not very good. It seems that the hotel has a 3rd party looking after the parking and it's edged to catch you out for penalties. Poor if no lightning. Signs that are very ambiguous and no spots because they field them out as a park and fly. I think we managed to park without penalties but we will wait and see.

Hotel had a great bar and restaurant. Good location for our flight

Stayed in August 2025

There was nothing that we dis not like in our short stay. Just something to note that if no bus is available then you have to take taxi, but the small problem was that despite rather large fee for under 10 minute drive there will be taxis that will refuse to take you to the hotel and that we found rather unacceptable. There are times when bus goes once an hour so therefore taxi is an only option.

Sadly we did not use any hotel facilities and merely used hotel for overnight stay. Staff was pleasant, hotel was clean and tidy. We mainly choose this hotel due to distance to Heathrow Terminal 5. We used taxi and a hop on bus to commute that was very convenient.

Stayed in August 2025

Check in timeliness, cleanliness of room and convenience to airporr.

Stayed in July 2025

Outdoor areas were occupied by smokers

Comfortable

Stayed in June 2025

The bar area and restaurant - the design didn't give a welcome warm feeling imo.

We were given a large executive bedroom which was very well equipped

Stayed in August 2025

Too cold in room even with switch off air conditioning I had better fish&chips

Stayed in July 2025

It was all okay

The room was of a good standard with a huge comfortable bed. We were exhausted after a long flight so we slept well. The hotel is under going renovations but there was still access to a restaurant and bar plus Starbucks. The food was plentiful and of a good quality. We slept too long to access breakfast.

Stayed in July 2025

The bar steward could have made more effort to hide his dislike for his job.

The Hilton T5 really made the grade this time with a top-notch quality stay. The wait to check in was tediously long, and we were offered complimentary breakfast as compensation. Breakfast itself was first rate. We were given vouchers for a free bar drink during our stay. Nearly all the staff were courteous, friendly and helpful.

Stayed in July 2025

Drinking water availability is not convenient for Indian like us . Too expensive !

Room furniture bed space and bathroom and of course restaurant food

Stayed in July 2025

Food quality on set menu (chicken breast and panner curry) Housekeeping quality. Cups left uncleaned and rubbish in room

Room size. Noise level Food quality on main menu (seafood curry and steak)

Stayed in July 2025

Food (dinner) service was really slow! The fire alarm kept going off while we were waiting... the manager (maybe).. said it just malfunctioning... but our waiter came out and apologized for our wait time and said that 'it shouldn't be much longer.. the smoke in the kitchen is clearing' I understand the manager not wanting to panic guests, but don't like being lied to. Food was great when it finally was able to come out!

Great hotel... great hotel service

Stayed in June 2025

Location was misleading. It says terminal 5 at heathrow making you believe it was on airport grounds. I thought it was attached to the airport. Cost was high as well.

Cleanliness

Stayed in July 2025

Didn’t get to eat breakfast.

Stayed in July 2025

Our flight got in quite early (unexpected 27hr layover) and we were not offered any early check in options - just told to wait until 3pm. Spa options and booking was confusing (told only 5pm was booked but then told only one person working in the spa so couldn't go together). There are no bathing suits etc for sale with minimal shopping options close by, just FYI as obviously we were not prepared for the layover so could not use the pool etc. We were told we could use the pool prior to check in if we wanted which was nice of them. Service for dinner was a bit slow.

Comfortable rooms, food and service in the lobby area while waiting to check in was great. Staff were nice albeit slightly standoffish when we arrived so early. We did half board and the meal inclusions were good. Breakfast buffet was decent. We also had access to the executive lounge with drinks and snacks which was nice. Handy for a one night stay or to relax during a layover. Approx 10-15 mins to the airport, we were departing from T3 and this was a handy location with access to Uber or hotel shuttle.

Stayed in July 2025

The breakfast was good The dinner was Excellent: the cook deserves praise! Front desk person was very attentive to our needs. We appreciated his courteous and thoughtful approach to us.

Stayed in July 2025

The lifts when the hotel is full takes time to get you

The food was excellent, and the staff was looking after us

Stayed in July 2025

The woman who checked us in was not friendly at all. The public men's toilet downstairs was flooded and unusable.

The room was nice and tidy. The bar had okay prices. The restaurant was tasty and affordable. Easy access to the airport. I used the Hotel Hoppa.

Stayed in June 2025

Excellent service

Stayed in June 2025

The air con in the room wasn't on before we arrived, it was very hot & took a while to cool down. The wet room shower went everywhere, & we had to throw our towels down on the floor after each one took a shower, as the water was heading towards the door! (Room 410).

The bed & pillows were so comfortable. We had a sunset view from our rooms window. The food was very good & the catering manager that morning (15/6/25) was excellent, friendly & very organised.

Stayed in June 2025