Carpets were worn and needs replacing.

Staffs were friendly and location was excellent next to the tube station.

Stayed in July 2025

The rooms are very tight and old, the lift very small size and the floors indication light very dim and hard to know the lift on which floor!!

Only the location is excellent.

Stayed in July 2025

Room service stops at 10.30pm with no 24 hour option a bit early if you are staying having visited an event and need that light night snack before bed

Perfectly situated for Hyde park facing straight on to the park itself

Stayed in June 2025

The property is tired and needs a makeover. In saying that I have stayed there 5 times over past 10 years.

Great location with walking distance to Oxford St and Portobello markets. Across the road from Hyde Park.

Stayed in May 2025

The room had an odd smell on day one. The staff took care of it but we couldn’t breathe when we first arrived. We stayed five nights and they didn’t refill the body wash. Unfortunately I was in the shower when I found out :(

The staff was very accommodating. Answered all my questions and requests. They mentioned the discount at the restaurant next door for hotel guests and we took advantage of it. My sister and I loved the food at the restaurant and had dinner there a couple of times.

Stayed in May 2025

The bed was to hard and squeaky

Clean

Stayed in June 2025

Nothing

Elite location!!! On top of the subway, close to Hyde Park and other touristy things. Friendly staff. Standard size room with comfortable bed.

Stayed in May 2025

When I had an issue I found the manager to be very frosty and unfriendly. However the next day she cleared things up but first impressions were not great. This was my fifth stay with hotel.

Location. Value for money.

Stayed in May 2025

Had messaged to say it was our 30th anniversary & would really appreciate a nice room, bit disappointed it did not happen

Great location, quiet

Stayed in May 2025

The fluctuating heat of the water in the shower.

The staff were very friendly and helpful.

Stayed in March 2025

Overall it was fine, great location near two tube stations etc! The breakfast dining room was very tired! Could do with a revamp! I would definitely book it again tho as it is in such a great location!!

Paid extra to upgrade one room out of the two rooms booked! I did request that the should an upgraded room be possible it had to be with a shower only ( not shower over the bath) as my sister needed that option. However on checking into the upgraded room it was a shower over the bath! So I had to have that room instead of her! She didn’t receive the extra treat in the end! Didn’t change it though !The staff at the hotel were excellent, friendly helpful ! By mistake I had only paid for one of us for breakfast instead of for two of us! They were kind enough to give me a complimentary voucher for the second person!

Stayed in February 2025

Tiny rooms and lobby. Furniture does not meet price expectations.

Location.

Stayed in December 2024

attention to detail, example I was sent to my room and when I got there someone was already staying in there... I walked in on another guest

restaurant food

Stayed in February 2025

We were aware that the rooms were small, that was our choice.

The room we stayed in was warm and small (very little space for 2 large suitcases) I am deaf, but my partner was able to clearly hear the conversation in the room adjacent to us overnight. Location to the centre of London, (esp Notting Hill) and Hyde Park was excellent.

Stayed in January 2025

Staff were not overly helpful / welcoming I was misled about my room upgrade

Stayed in December 2024

What I didn’t like this time is I felt discriminated, I’m very aware for the check in time but sometimes when it’s available, you can get a little earlier. I arrived earlier and the concierge told me if there is availability he will give me my room. I waited almost an hour and then 3 different guests arrived after me and they got their rooms. I asked the concierge again and he told me it was because my rate, so Aimee’s to wait until 3oclock. I didn’t like it at all, it is not like I didn’t pay a full rate so I don’t know what he meant. And also if he would tell me from the beginning if would left my suitcases and left for lunch or something. I considered very unpolite and harsh.

I always stay in this hotel for the location, it’s located in a beautiful and convenient area. Near public transportation and beautiful hotel.

Stayed in December 2024

The bed made a lot of noise when you moved and the "duvet" was a sort of duvet smaller than the tube of sheet that it was in, so not easy and comfortable. I can see it is easier for laundry to wash sheets for each changeover and the inner duvet a bit less often, but that with the bed's noise meant it wasn't great Not enough glasses for water etc. No pegs so when you come in there is nowhere to hang your wet jackets etc and the wardrobe was tight so the room gets cluttered once you come in. (Like most hotels) The bin for tea bags and other stuff was small and the ever present plastic bags just collapse and not enough room. (Like most hotels) The room was fine and looked fine BUT it didn't feel as if the designers had ever stayed in it long enough to think through what would be good to haves.

The location is great both for walks into Hyde Park and beyond and for a wide variety of cafes/restaurants and shops. It is very close to two tube stations - Queensway on the Central line so easy for Easy/West routes - Bayswater for the circle line so access towards the river, parliament etc Lights and plugs and space around the bedheads made it easy for use

Stayed in December 2024

Size of bathroom. Could be better designed. The bathroom was so small the door barely close without hitting the sink. The hotel elevator was small and really slow and only one was working.

Great shower pressure. Nice a la carte breakfast with 25% discount. King bed was very comfortable. Right across is the gorgeous Hyde Park and next door is Queensway Tube Station. Lots of restaurants and pub nearby. Had a lovely dinner at Med Salleh a Malaysian street food restaurant (5 mins walk fr hotel). Also recommend The Park Restaurant, with a wide European menu. Quality food and service. Reservation recommended.

Stayed in December 2024

The view from our room was directly overlooking another building, although this wasn’t a particular issue.

The bedroom was a comfortable size, with great amenities such as tea/coffee, hair drier, iron etc. bathroom felt modern, and shower was great.

Stayed in December 2024

No more collections bracefast

Location , staff

Stayed in December 2024

Beds were very squeaky, which given I travelled with my partner was...slightly offputting.

nice location, staff were nice and accommodating, Lili was very sweet, helped us settle in and took our bags while we went to Winter Wonderland.

Stayed in December 2024

Location

Stayed in November 2024

Elevator was insufficient

Good

Stayed in November 2024

The room/bed was uncomfortable. No place to put your clothes, other than the closet.

The location could not be beat! Great staff

Stayed in November 2024