Our room was very cool on arrrival (no heating on) and controller on radiator was not at all user friendly, reception staff did come and put it on for us through, we also could not get TV to work , it said there was no siganl ? At one point there was a power outage across the whole hotel but it was very brief ? we would not like to stay in the area around room 205 again as there is a boarding kennels very close by and we could hear lots of dogs barking right throughout the night,

very clean and comfy bed , room had been renovated so everything was new, hotel only reopened that week and having a few teething problems but the staff attended to all issues arising immediately

Stayed in May 2024

Hadn't realised it was a pet friendly hotel. I did wake several times to dogs barking in the night. The rooms were a bit dated and the heater and desk in particular were very dusty. The bathroom could do with an upgrade.

Great location. Staff very friendly and helpful. Breakfast was good but could have had more choice of freshly prepared fruit as there was only melon. We had an evening meal and the choice was very good and reasonably priced.

Stayed in May 2024

Couldn’t get the soap/shampoo dispensers to work in the shower. Otherwise perfect 🤩

Brilliant location! Onto the M1 so quickly.Had only recently opened but the staff couldn’t have been kinder. Bed super comfortable- best nights sleep in a long time. Food (pizza & Caesar salad) was excellent & we were able to take it to our room to eat it.

Stayed in May 2024

The matress was rubish

Stayed in July 2021

Water in the taps ran hot even when on cold. Real issue in the middle of the night when needed water.

Value for money

Stayed in July 2021

I had mentioned I would be there very late. When I got there the room was freezing due to the window being left open (I assume after cleaning). I couldn't figure out how to heat the room so had to use both blankets from the beds.

The room was clean and tidy with a clean bathroom and tea and coffee making facilities. The staff on reception were very helpful and welcoming. The location was perfect for where I was working the next day.

Stayed in July 2021

Our evening meal took over an hour to arrive, and was not what was originally ordered. Liz explained what had happened and arranged for our meal to be complimentary.... A fair outcome under the circumstances.

Breakfast was good, although a bit limited due to covid restrictions. Staff were excellent, top marks to Liz St. John for sorting our problem (just one of many she and her team had to deal with over the weekend!)

Stayed in July 2021

N/A

Hotel very convenient off motorway with plenty parking. Booked 3 rooms for wedding and hotel kindly prepared 1 room for very early check inn as travelling and needed to refresh and change. Staff were so polite when making contact on phone also at hotel itself were very polite and helpful.

Stayed in July 2021

Room too hot at night

Hotel really lovely. Staff generally very helpful. Room clean and comfy.

Stayed in July 2021

Buffer

Didn’t real like the way they do breakfast, it takes a bit more time and everything is limited. For the price you pay, breakfast was a let down

Stayed in July 2021

Room was clean, bathroom nice, plenty parking good value. Would use again.

Stayed in July 2021

We upgraded the room and then was happy with it

Stayed in July 2021

The location was easy to get around from, didn't have breakfast

Stayed in July 2021

Clean, friendly staff, cheap, neutrally situated to access everything we needed (nice restaurants a short drive away etc)

Stayed in July 2021

I had no kettle in my room had to ask for one and no remote for tv

The size of the room

Stayed in June 2021

Huge

Nice

Stayed in June 2021

Lovely room. Nice staff. Lovely hotel.

Got upgreaded

Stayed in June 2021

tea coffee selection in room. not enough sugar, no biscuits unlike aston hall. Breakfast unorganised. Asked for no hash browns but also fried bread was taken off plate. That i wanted. Other peoples beans were in a bowl, mine wernt. Other tables had issues too. Maybe it was due to a new colleague or two.

bed comfy.

Stayed in June 2021

The room was great...however, we were upgraded to a better room as the original room hadn't been cleaned and wasn't ready for when we walked into it!

Stayed in May 2021

Clean and in good condition, and for us, in a very convenient location.

Very convenient, clean and friendly staff, at a very good price

Stayed in June 2021

Great and welcoming

Stayed in June 2021

A spider that dropped onto the bed

The bed was really comfortable, friendly and informative staff, really nice breakfast

Stayed in June 2021

Beds a bit soft for us.

Very helpful staff when we thought we had lost a wallet (it was just just misplaced), the staff member who helped us locate it,couldn't have been more helpful.

Stayed in June 2021

Good food

Stayed in June 2021