No toilet paper or cloth/sponge for dishes

Good shower

Stayed in August 2025

No cleaning services during our stay for 7 days. Small bathroom and malfunction of the toilet’s flashing button. We found rubbishes inside the apartment when we arrived the first day.

Very close to Baker Street Underground Station , 20 minutes by walk to the Oxford Street and 10 minutes from Madam Tussauds.

Stayed in August 2025

Not spacious Ventilation - difficult to open window

No breakfast. Good location.

Stayed in July 2025

The TV had no cables so there was 0 possibility of using it. The heating control had a switch to turn it off and on which had been glued off. The Murphy bed was very firm. No real way to contact the host and let them know of any issues

The shower was very good and the location was excellent

Stayed in July 2025

The smell!!!! The smell from the waste pipe for the kitchen was awful and it was difficult to stay longer inside. Also, being in the basement apartment, the vibration from the tube passing by was annoying.

The location is quiet yet convenient for Baler St and Marylebone Tube Station. The instructions are clear for the check in and check out. The shampoo, conditioner and shower gel in large bottles are provided. Very good shower pressure. All necessary items are in the kitchen - although I didn’t cook at all. Comfortable sofa-bed and good linens.

Stayed in July 2025

MUST have ac or a fan in this heat. It's very noisy and too bright at night. Not very clean when. We got there. Would be nice to have some more basics for the kitchen ie spatula, washing liquid, Salt n pepper.

Location was very convenient, ans it's nice to have a kitchen

Stayed in June 2025

Room is small and we were there in summer in the month of June , so it was hot inside . No Ac. Also keep some detergent to wash vessels, and don't add Sofa in your list since it's not available for use. Kindly update the same.

Our Stay London in your property is very much comfortable , one of the best location in central London , Location wise excellent. It's in zone 1 and Baker Street is in walking distance to communicate with tube traveling. Though Room is small , enough for two people , kitchen facilities is good.

Stayed in June 2025

Just outside the room was so dirty and looking very unkempt. It had grasses growing there. When I needed the help of customer services, I rang the number that was sent via email several times, but there was no answer, and no one called us back. Before booking, I was told there would be a microwave in the room, but there was none. Even the oven seems not to have been connected to power as it wasn't working. The window blind for the small window was not functioning properly. The drain next to the door was also very smelly. I got no value for the money I paid that I regretted using this place. That place was just a shelter.

The location is great. The bed was okay. The bathroom was neat and okay.

Stayed in August 2025

We picked up the key tag from the box, but it didn't open our door. Thinking the number of the room might be wrong, we tried other rooms, and it did open a ground floor room, whose occupant had just left. We called booking.com, and after one hour the problem was solved. But stress, waste of time, and thinking we would have to sleep in a bed that had just been used. Room was very cramped. Table rather loose and difficult to use. Uncomfortable steel stools.

Location in Marylebone, very convenient.

Stayed in July 2025

Everything else. no one to talk too, they are not clear with check-in. they are quite vague with everything.

location only

Stayed in July 2025

It was not clean, the toilet was not flushing, absolutely disgusting and no one came to fix it.

Just the location

Stayed in July 2025

The apartment description did not mention that it was located below ground level and could only be accessed by going down a flight of stairs. The windows faced a wall. When I entered the apartment, it had not been cleaned after the previous guest. I arrived on time at 15:10. I called the number provided and requested a different apartment because this one was very dirty. I was told that no other apartments were available at the moment, that I was speaking with an operator who couldn't do anything, and was advised to leave my belongings and return in two hours. When I came back at 17:00, the bed had been made with fresh linens, but the apartment was still dirty: there were hairs on the floor and several stains on the carpet. I had to mop the floor myself and roll up the carpet in order to feel at least somewhat comfortable staying there. The phone was hanging by its cord and couldn’t be attached to the wall. The hallway was very dirty — it looked like the floor hadn’t been swept or cleaned in a long time. The apartment was located at 195 Gloucester Place, B1.

I booked the apartment for my wife. This review is based on her feedback: The apartment was equipped with everything I needed. There was an ironing board, but no iron — although I didn’t need one on this trip. Getting into the apartment was easy, with convenient key access. The location was great, not far from Baker Street, and there was a small grocery store nearby.

Stayed in July 2025

Bed not comfortable Very hot , small room no fan , Poor WiFi

Location , clean studio

Stayed in July 2025

Too hot - no zircon and very poor quality fans Tiny bathroom - too small to move in and got very hot

Location Good kitchen facilities Comfortable bed

Stayed in July 2025

There was some noise upstairs the first night.

Really good value for money! Perfect for two people or couple. Very central close to tube station only few stops into Oxford st and all attractions. Very easy access and a fab little patio outside which we loved too. Very clean and tidy.

Stayed in July 2025

Wasn’t told we’d be staying in the basement, 30 degree heat and no AC and no fans and no ventilation. Took 45 mins to find the right keys and location as the description was vague. It took 5 phone calls to reception for them to answer. They are still chasing me up about the keys which were perfectly returned. Not happy!

Location is good, very clean inside

Stayed in July 2025

It’s clean, in a great location, has all amenities and perfect for families and also central and close to everything

Stayed in June 2025

The location is absolutely amazing — just a short walk to either Baker Street or Marylebone Underground stations, and right next to Regent’s Park. The place itself is spotless, with clean bedding, towels, and no unpleasant odors at all. Even the dishes and kitchenware were perfectly clean. There’s also always an online customer support service available, which was really helpful.

Stayed in June 2025

No AC in the heat its needed as 2 persons in the room in late june gets superhot

Perfekt location, perfect room w kitchen(ette) and just a quiet clean stay. An inexpensive stay in london - great stay better than many 4 star hotel around the world! Sadly only one night as it was fully booked. Recommend to anyone, stayed at room B3 and it was perfect. If anything negative- no AC so warm.

Stayed in June 2025

Location and ease to check in was really good

Stayed in June 2025

Difficulty accessing property and nobody on site. They admitted there had been problems with the key fobs earlier, but nobody advised us in advance. Struggled to get WiFi to work.

Clean. Good location but noisy from busy road. Windows insufficient to keep out sound.

Stayed in June 2025

There’s no lift and we stayed on the highest so it took some effort to enter the apt, but it’s expectable. However, the sewer odor was really bad, we closed the bathroom door but still could smell it. I have contacted the manager and they responded quickly, however, there was no action done and they didn’t handle it in time

Location and the building is very nice

Stayed in August 2025

Not enough toilet paper

Stayed in July 2025

The remote control for the TV didn't work. I had to download an app to watch. There was a cracked cup that was left behind and when used, caused a leak over the worktop. The bed wasn't entirely comfortable and the pillows had quite an unpleasant, musty smell. The light sensor is so sensitive that it turns on when you move in bed. I recommend an eye mask.

The location was ideal for what I needed. The room was small but welcoming on arrival. The enclosed porch was a great touch for the weather.

Stayed in July 2025