Friendly staff , lovely room no complaints

Stayed in August 2025

We checked in around 11pm and the guy checked us in was a bit dry, definitely not someone very good at customer service, but the guy in the morning was smiling and welcoming… so overall not bad. I would expect at least drinking water in the room if not anything else…

Great location, Apartment was very clean, beds were comfortable and we had a good stay..

Stayed in August 2025

Had to wait for like 20 mins for our room to be ready, though we arrived at around 2.10 PM. Bathroom stinking of cigarettes, it was suffocating, also not enough space to hang clothes or towels. The toiletries were of a low standard, and there were no tissue boxes provided. There was a tv but we couldn't watch everyday channels only pay to view no free view. We could have done with a chair in the room and more pillows.

5-6 mins walk to the Elizabeth line. AC and fridge in the room. Iron and hairdryer provided upon request (though there wasn't an ironing board in the room.) Kalum at the reception was very friendly.

Stayed in July 2025

Keep going like that your service is very good

Stayed in August 2025

The room was clean and tidy, and the staff were helpful and humble.

Stayed in August 2025

Nil

Staff excellent Helpful

Stayed in June 2025

Single beds a bit narrow . Beds could have been a bit softer .

Staff were so helpful. Changed rooms for us so both rooms could be near each other . Location was great

Stayed in August 2025

Was a hot day and the ac vents were missing in 1 part of the room which made it little uncomfortable to sleep!!

Very clean property not very far from Ilford railway station. Lot of good food options around !!

Stayed in August 2025

Lack of parking is a big problem

Rooms were clean and tidy Everything worked as it should

Stayed in August 2025

The breakfast service could improve with the options they provided but I had not expected breakfast to be included anyways so that did not hinder my stay there at all. The hotel being such good value for money was far more important for me.

Comfortable room and good amenities. Nice location with a lots of desi restaurants just outside the hotel. Staff was also very kind. Hotel was clean and tidy. The room air-con was amazing during that London hot weather - helped me sleep like a baby! :D

Stayed in August 2025

I was disappointed with the very limited breakfast and the fact that some guests, who appeared to be homeless, were accommodated in the hotel, as this resulted in noise and less pleasant behaviour

Stayed in June 2025

English breakfast

Fry breakfast. Not only bread everyday

Stayed in August 2025

No proper English breakfast

Breakfast is poor

Stayed in August 2025

Bed bases are a bit hard but after requesting a 2nd pillow this was made less of an issue.

Good location close to restaurants and underground. Quiet considering it’s on a busy road and complimentary breakfast was great with lots of choice. Front desk staff always happy to assist with requests which are quickly resolved.

Stayed in June 2025

Size of some rooms too small

Breakfast was ok

Stayed in July 2025

The room and corridor had a funny smell and the room was a bit dusty.

Easy to get to lots of options for food outside the hotel and quick train into central London.

Stayed in July 2025

Location is very goog. Very goog staff

All good.

Stayed in July 2025

Cleanliness was a major issue. The bed was dirty, and the sheets had stains. It seemed like they never cleaned under the bed. During our 5-night stay, no one vacuumed or properly cleaned the room; they only came to take out the trash. There was a clear lack of attention to cleanliness throughout our stay.

The staff were friendly and helpful—anything we asked for was delivered promptly. The air conditioning in the room was excellent, and we were able to control the temperature easily. The room also had complimentary water, coffee, and tea, which was a nice touch.

Stayed in June 2025

The window curtains were not fixed properly and the room service everyday was not up-to the mark.

The location of the hotel was very convenient, the staff were friendly and was a comfortable place to stay

Stayed in June 2025

Mattress very hard

Staff great,clean complimentary breakfast

Stayed in June 2025

The member of staff Asif was very helpful and kind. Check in was speedy, amd even took requests whilst he was busy handling another matter.

Stayed in July 2025

Location value for money

Stayed in July 2025

The staff at the front desk were very polite and accommodating. The room was very lovely and just perfect for my stay.

Stayed in July 2025

Beds

Excellent overall stay. The staff was very cooperative. Twin Beds were, however, smaller than usual, causing discomfort. Not as shown in pictures..

Stayed in July 2025