There were a few disruptions due to hotel being in the middle of a refurb. Nothing major.

Breakfast was very good, room was clean and staff were frientdly.

Stayed in April 2024

It was a little old fashioned, but that’s not a criticism

Feels steeped in history, cosy bar and lots of original features

Stayed in April 2024

T.V. had no radio channels. Hair drier did not work. There were no biscuits/ chocolates.

Great location for rail traveller. Also handy for bus and restaurants.

Stayed in April 2024

Only stayed here 1 night on a stopover in Chester. Hotel is directly across from the train station and around 10 mins walk into Chester city centre. Hotel itself was lovely. Very spacious room with double bed. Bathroom was nice, clean and spacious also. I didnt have breakfast but on checkout i overheard someone say it was very nice. Staff were nice and friendly. Would definitely stay here again if in Chester. Slainte🇮🇪

Stayed in April 2024

There were a couple of small issues like the ice machine wasn’t working, the lift was out of order for our floor and tv in the room was a bit out dated.

Although under refurbishment the hotel was clean and tidy and the rooms were lovely with a nice view of the city.

Stayed in April 2024

Currently under renovation so main restaurant closed. New booking system so some people seemed to have long queues to check-in

Lovely spacious room, friendly and helpful staff.

Stayed in March 2024

Not everything worked in our room, more attention to detail would improve things.

The staff are exceptional. Professional, friendly, very attentive and responsive. The hotel is beautiful with a fabulous inner court/garden area. Very clean. Very close to the train station.

Stayed in April 2024

Wasn’t aware of the work taking place at the hotel

Location. Style of hotel

Stayed in March 2024

Comfy beds and good size room

Stayed in April 2024

no tele in room.lift a problem at times .no great complaints.we will be back.any

Stayed in April 2024

The main entrance opposite the station was closed and looked shabby - signage to other entrance through the car park was poor. We were not informed of this in advance despite having numerous emails offering an upgraded room. We chose this hotel as we arrived by train but the aspect from the station is poor. We understand building work is underway but a much tidier appearance could be offered.

Good clean room with lovely views over the city.

Stayed in April 2024

Pity work being done on main reception

Friendly staff good location

Stayed in April 2024

Issues with the lift being out of service, however this was temporary

Staff were all friendly. Room was lovely and spacious. Breakfast was lovely. Location was great for central access. Plenty of parking spaces available.

Stayed in April 2024

Breakfast wasn't hot just luke warm

Lovely and clean and even a free upgrade

Stayed in April 2024

When we were at the hotel they were in the middle of renovations to the older side of the hotel and courtyard area. It took a long time to check in, with large queues, and the bar was a small section off the breakfast area that was sectioned off. I'm sure things will be much better once renovations are finished and it didn't detract from a nice stay.

A good buffet breakfast was available. Rooms were large and very comfortable with a very spacious bathroom.

Stayed in March 2024

I was trying to get hold of someone at the hotel to speak to them about an earlier check in, on day two of trying I managed to get hold of central reservations, who themselves couldn't get an answer. They sent a request via email for the hotel to get in contact and no one did. After our arrival I asked about an earlier check in and the gentleman on the desk was about as helpful as wet toilet paper. The experience of trying to get in contact and then the lack of interest at the desk, somewhat dampened an overall great stay.

The hotel was lovely, the room was really nice and the staff as a whole were great. The bar staff were really welcoming and friendly. The location was perfect for the evening that was planned. I would stay here again.

Stayed in April 2024

Quality of cooked breakfast could have been a little better but overall the experience was very good.

We received an unexpected upgrade which was lovely the room much bigger than expected. Breakfast was good and served in a clean and relaxed environment and the staff were lovely. The location was just next to hoole railway station which was very convenient, there was no rail noise that we noticed and we were within walking distance of Chester centre and the river dee.

Stayed in April 2024

The bath needed a deep clean. Mould spots around the bath and a rust spot in the centre of the bath. That said, the rest of the room was clean, comfortable and well presented. This isn’t a criticism of the hotel, but the workmen strolling around the hotel whilst work was going on were foul mouthed and didn’t care that paying customers were in their presence and listening.

Reception staff on check in and out were excellent. Knowledgeable, helpful and friendly, a real asset to the hotel.

Stayed in April 2024

Our room 136 was next to the vents for the restaurant so could be a little noisy at times. As other reviews have stated the hotel is being refurbished and our only down side to this was not being able to go in the main entrance with its grand staircase.

The location of the property is perfect for exploring Chester, near the train station(you couldn’t hear the trains) and bus stops. It only took 15 minutes to walk to the centre. Our room was clean and provided us with what we needed apart from maybe an extra set of draws to store small items of clothing. Breakfast was a good quality with plenty of choice.

Stayed in April 2024

One of the chairs at the table had peas on it from dinner the night before. Would have been nice to have seen it cleaned properly. The guy on reception could have been a bit more cheerful.

Breakfast was very nice, plenty to choose from. Staff were very nice and friendly.

Stayed in April 2024

distance from bar/restaurant

top floor room

Stayed in March 2024

The 2 males on reception were miserable and when we asked for our luggage we were told where to fetch it from. We couldve taken anyones luggage. He couldnt be bothered to get up from the desk!

Good selection at breakfast. I did ask for a quiet room and was placed at the side of the main carpark, however it wasnt too bad. Room service good

Stayed in April 2024

Hotel currently undergoing renovations which we weren’t informed of before hand. Lots of building work. Hotel did look quite tired and tatty in places. Expensive for the facilities on offer.

Very clean room, spacious, comfy bed. Great location right by the train station - but very quiet!

Stayed in April 2024

Everything was great. Just TV didn't have access to the internet so YouTube was unavailable :( not everyone enjoys satellite channels :))

Perfect location. Town and train station nearby. Helpful staff and our room with a double bed was pretty big. Also clean towels on a daily basis. Me and my daughter fully enjoyed our stay and were completely satisfied! Thanks a lot for the great service!

Stayed in April 2024