High Street, Broadway, WR12 7DU, United Kingdom
#5 of 7 hotels in Broadway
Guests' ChoiceBased on 1177 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
9.6
Facilities
8.8
Staff
9.0
Value for money
7.4
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Alistair
United KingdomSome huge inconsistencies made my stay really frustrating. This hotel aims to be excellent and mostly is, however jarring errors marred my stay unfortunately. Cold poached eggs served on both mornings. Unwashed salad on lounge snack lunch with insect on plate. 2 staff were asked separately for bill to sign at the end of dinner. Both then busied themselves doing other things. Had to stand and wait for bill at entrance in the end. Some deep cleaning in bedroom (8) and snagging would be very beneficial. 3/10 Reception listened to my concerns on departure and made some concessions.
The staff are really eager to please. Lovely welcome on arrival. Staff showed me round and helped to arrange a fridge for my room. I had lovely dinners on both evenings. 2 Spa experiences were super relaxing. 10/10
Stayed in April 2024
Reviewed: April 19, 2024
Zaiba
United KingdomThe room itself was very hot. We tried to turn off the radiators many times but the knobs didn’t appear to be working so it was like a sauna. Thankfully there was a Dyson fan in the room.
Absolutely stunning hotel, staff were exceptionally good, room was clean and the bed was super comfy. Relatively baby friendly (we have a 4-month old) except no lifts in the hotel so we had to leave the pram in reception. Great location and excellent that there were two car parks for hotel guests too. Spa facilities looked top notch, although we didn’t use them.
Stayed in April 2024
Reviewed: April 7, 2024
Diana
United KingdomWe didn't like having to walk through the dining room to get to our room, but accept it's a quirk of an old building.
Stayed in March 2024
Reviewed: April 3, 2024
Thomas
United KingdomAll great but room was a bit tight. But very comfortable and what I expected
Everything. Was there for a private dinner. Service great.
Stayed in April 2024
Reviewed: April 3, 2024
Massimo
United KingdomLimited time with children in the swimming pool and pool’s water really cold!
Breakfast was great, staff was very helpful, location is the best
Stayed in April 2024
Reviewed: April 2, 2024
Michael
United KingdomRoom was a bit ‘disjointed’. Nowhere to sit and do hair n makeup comfortably Needs a hand rail on wall to help when getting out of shower or bath Dirty shower screen and side bath panel
Location and history of building
Stayed in March 2024
Reviewed: April 1, 2024
Sue
United KingdomDidn’t get the morning paper we ordered but everything else was great
Very lovely hotel offering a bit of luxury for a special stay. Very good facilities in an idyllic location
Stayed in March 2024
Reviewed: April 1, 2024
Will
United KingdomVery hard to fault
Beautiful location, stunning interiors - lots of atmosphere. Warm, friendly staff.
Stayed in March 2024
Reviewed: March 30, 2024
Guy
United KingdomReservations at restaurant poor 6.45 or 8pm What’s all that about ? Bizarre
Location excellent , also staff
Stayed in March 2024
Reviewed: March 25, 2024
Peter
United KingdomSmall niggles, One - the room was a little small for the very large bed and it was too near the radiator but I managed to avoid injury. Two - bookings for dinner are not available at our preferred time of 7 to 7:30pm as none are taken between 6:30 and 8:00pm. Never encountered that arrangement before.
Everything was wonderful, food superb and room very comfortable and well-appointed. Staff were great, nothing too much trouble.
Stayed in March 2024
Reviewed: March 25, 2024
Steve
United KingdomThe food at the restaurant was unfortunately pretty poor. A few years ago it was outstanding, this time (now with the James Martin name…) it was badly cooked, lacked in flavour and the dessert tasted stale and bland. I wouldn’t return to the restaurant.
It’s our second time there and the property is lovely. Very traditional old building, characterful, staff is fabulous.
Stayed in March 2024
Reviewed: March 25, 2024
Sofija
United KingdomFood was underwhelming for the cost
Character
Stayed in March 2024
Reviewed: March 12, 2024
Maria
United KingdomThe service charge on drinks from the bar was a quite a surprise - 15% So two cocktails were £18.00 each however with the service charge this brought the cost close to £42 however what really stung though was the Negroni was really standard pub quality drink!
Beautiful building and location. Room was cozy and very comfortable bed. The Spa pool was much better than we expected However due to our short stay only had time for a quick swim. Staff were lovely especially on reception.
Stayed in February 2024
Reviewed: March 10, 2024
Frazer
CanadaSo cozy and full of history.
Stayed in March 2024
Reviewed: March 10, 2024
Frazer
CanadaSuch a lovely hotel that’s full of its own history. A very cozy home base for our Cotswolds holiday.
Stayed in March 2024
Reviewed: February 24, 2024
Susan
United KingdomHousekeeping was disappointing. Unable to get into restaurant as resident unless pre booked. Breakfast was well below par. Sofa was uncomfortable.
Fabulous location in the main st of Broadway. Staff were charming
Stayed in February 2024
Reviewed: February 5, 2024
Sara
United KingdomTiny bit tired and not quite the luxury it promised.
Full of character. Welcoming.
Stayed in February 2024
Reviewed: January 27, 2024
Peter
United Kingdomdinner
breakfast
Stayed in January 2024
Reviewed: January 27, 2024
Nedyalka
BulgariaLocation
Stayed in January 2024
Reviewed: January 26, 2024
Gravells
United KingdomNothing.
Excellent.
Stayed in January 2024
Reviewed: January 20, 2024
Veronica
United KingdomMinor cleanliness issues - immediate apology from hotel when mentioned
Beautiful old hotel, loved sitting and relaxing in the snug
Stayed in January 2024
Reviewed: January 8, 2024
Marina
United KingdomGood location. Lovely breakfast.
Stayed in December 2023
Reviewed: January 1, 2024
Sam
United KingdomSome parts of the hotel needed renovation. Our bathroom was lovely but the bedroom left a little to be desired for the price we paid. I expected more for my money.
The spa is well equipped and very clean. We both had a facial and which were amazing. The property is absolutely beautiful and picturesque.
Stayed in December 2023
Reviewed: January 1, 2024
Heather
United KingdomThe food in the Grill was very poor. Not even good pub standard for us. Such a shame for such beautiful and historic room to be let down by such below par food. Unimaginative menu and poorly executed. Some amazing food served over the years in this room , but certainly not now. Bring back Martin blunos!!! The shabby , water damaged menu on show outside the grill street door was in hindsight a sign of things to come....
Lovely sense of history and great room. Lots of cosy places to sit and chill.
Stayed in December 2023
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