I’m disabled with mobility issues and the spa facilities was too far and it clearly wasn’t designed for disabled people as I had to navigate around stairs.

Breakfast was superb my partner and I really enjoyed it. The hotel and staff were lovely and I would definitely recommend it to anyone.

Stayed in March 2024

Bar and restaurant really busy and waiting time for orders to be taken excessive (20 minutes), food to be served (20 minutes) and paying for dinner (30 minutes), unacceptable. Breakfast hot buffet was definitely not hot with the warming lamps certainly not doing the job.

Ideally located close to the NEC in stunning surroundings.

Stayed in April 2024

Price was extortionate for what was provided and charging for wifi on top is tacking the mick.

Lovely rooms etc.

Stayed in April 2024

The shower needs modernising, the water pressure is weak and placed oddly. Decor needs updating in parts especially the bathroom. For breakfast there was a notice to wait to be seated, but we waited for 15 minutes or so with no staff attending us. When we did show ourselves to a table as we were conscious of the closing time, a staff member showed up and quite rudely demanded our room number. The price of food is quite shocking. Up to £20 for burger and chips!

The reception and our room smelt clean and fresh, the general cleanliness was excellent. The room size for the deluxe king was spacious albeit a little outdated in decor. The breakfast buffet was a great spread, a delicious variety and we particularly enjoyed the pancake machine.

Stayed in April 2024

All was fine.

Attentive staff, wonderful spa with good sized pool. and steam room. Nice grounds to walk to in. I stayed for a conference, very good facilities and food.

Stayed in March 2024

Nice clean rooms, polite staff. Excellent facilities that included a well-maintained swimming pool, sauna, gymn and dance studio.

Stayed in April 2024

Crack in washbasin let down an otherwise very good room

Staff were wonderful - beyond call of duty - to make us feel welcome and comfortable. Breakfast bar and evening meal also exceptional.

Stayed in April 2024

The price of the dinner

The price of dinner was a bit expensive, however the range of food and quality was good.

Stayed in April 2024

Bars ran out of basic drinks daily. Good limited for me in both restaurants. Rooms are dated and in need of maintenance. Changing rooms near pool are grimey. Parking spaces for electric charging were too narrow. Shower head is at my face level so showering was uncomfortable.

Staff were great. Location was stunning.

Stayed in April 2024

The seating in one of the bars seemed to be unstable. Also the leather chair in the bedroom had damaged leather. The room was OK but as we had child with us a much bigger bed would have been better than two double beds. Due to the layout of the room we could not even push the two beds together. As a couple the bed should have been bigger in any event. The breakfast probably should have been included as part of the package it being a 4 star hotel.

It was nice to be able to go for a walk in the surrounding fields

Stayed in March 2024

Some areas need a little refresh our room was clean but bathroom could do with redoing, TV didn't work no aircon, but is a old building, some lights not working

Generally very nice hotel, beautiful grounds, breakfast ok typical full English nothing extra like pancakes or poached eggs or smoked salmon etc.

Stayed in March 2024

The spa was closed which was a shame reopened after our stay. The food was a reasonable standard but there were a lot of burgers on the menu. Salad at zest was disappointing. This hotel could do with revamping their menus to match their standards elsewhere. It seems everything is fried or grill top so steaks burgers etc. Food in the evening was a little better but lacked finesse

Lovely setting beautiful grounds rooms were spacious and clean. Plenty of room to roam here to.

Stayed in April 2024

Room was n8ce but office chair was really warn away

Stayed in April 2024

Wish the car park was closer as we arrived late at night

Staff were friendly, very good value for money, beautiful hotel and grounds

Stayed in April 2024

Noisy neighbours especially when they were travelling through the hotel

Request for additional room was easy

Stayed in April 2024

Bathroom a little dated

Roon

Stayed in March 2024

There was an issue with a meal on the first night of our stay. The lift was not always availible.

The staff were fantastic nothing was to much trouble.

Stayed in March 2024

Location and comfort after a long day. Superb breakfast.

Stayed in March 2024

A bit outdated

Love the location and surroundings

Stayed in March 2024

Shower in room 310 - kept turning itself down and from a nice flow to a dribble kept having to mess about with controls which in turn gave me a cold shower every time i needed to mess with it! Rooms a bit dated now.

Nice comfy bed, quiet and nice bar and restaurant staff friendly and helpful

Stayed in March 2024

*Shower was poor, no water pressure *Small table in the room was about to collapse. *Thin quilt. *We ate in the hotel restaurant… refund on one of our meals due to plate full of fat… not hard to rest a burger once cooked! Manager apologetic.

Nice room over looking golf course, saw the Deer. Breakfast was really good.

Stayed in March 2024

It was very good other than the bsr stock was low with certain drinks.

It was in a great location

Stayed in March 2024

The spa is very basic, wouldn’t visit it as a ‘spa trip’ as you’d be disappointed. More like public swimming pool with a shed sauna and hot tub on timer. The hotel is very dated but the beds were very comfortable. The restaurant js good but expensive for what it is.

The location was lovely, the staff were great and couldn’t do enough for you and the food was good too. Great options at breakfast they have everything. The bed was super comfy! And was only 10 mins from the NEC so that was great.

Stayed in March 2024

The hotel was a little tired and rooms were rather dated. A bit overpriced for what it was. A very pleasant stay though.

The welcome and friendliness of the staff could not have been better.

Stayed in March 2024