The layout of our junior suite was unusual.

Very clean, so many small details in the room.

Stayed in August 2025

Just a bit underwhelmed with the room

Expected slightly more for the money… can’t put my finger on it

Stayed in August 2025

Bathrooms need to be refreshed, could not open windows.

Fantastic location near Gloucester Road tube station, nice staff, spacious room with bright, airy decor.

Stayed in August 2025

Room was quite small and in a corner in the hallway

Great Location

Stayed in July 2025

The family room was not up to our expectations when compared to the Junior Suite. The showers are just…weird. Narrow bathtub to stand in with funky glass partition.

Stayed here at the beginning of our trip and the end. The property is sufficient, has a small gym, decent free breakfast buffet, and a friendly staff.

Stayed in July 2025

Nothing really. The back room /common area flooring seemed out of place.

Great location, helpful staff, clean and nicely appointed rooms, great little bar downstairs

Stayed in July 2025

Not applicable

Location and room

Stayed in July 2025

On the first night, towels had a bad smell, most probably were not dried properly. At breakfast, hostesses were a bit slow.

Cozy, quiet and elegant, good buffet breakfast.

Stayed in July 2025

My only real issue was the elevator situation. There's just one, and it felt pretty slow at times.

The location couldn't have been better. For my conference at Imperial College, it was just a quick, easy walk. Having Hyde Park within reach was lovely for a break. The area around the hotel was fantastic too. Plenty of restaurants, cozy cafes, and even grocery stores were right on the same road, so we never had to go far for anything. The hotel was clean, and the staff were genuinely friendly and really helpful.

Stayed in July 2025

We booked a premium king size room that was on ground level. The view wasn’t very nice - looked directly onto another building which looked very scruffy. The room could also do with some TLC, a freshen up of the paintwork and fixing of the shower head which we did report upon departure.

Front of house staff were very friendly and welcoming upon arrival and called the room shortly after to check that everything was ok.

Stayed in July 2025

The lighting in room was a bit dark and it was very noisy in one of the room that we had. My son could not sleep well for the whole 3 nights. Other than that it was great

The room style, the location and the service was great.

Stayed in July 2025

In three days, we never figured out how the air conditioning worked. Or rather, we’re not even sure it worked at all. One evening, when it was cold, we set it to 26 degrees, but it didn’t heat up. I find it in poor taste to ask at the moment of payment whether guests would like to add a 5% service charge. This approach is inappropriate. The guest is put in an awkward psychological position. If you really insist on this request, at least change the way you ask. Inform guests at check-in, or leave a note in the room, so they can decide in advance whether to give this tip or not—and it should be up to them to offer it, not you to ask for it!

The breakfast is good. The selection of products is limited, but the quality is excellent. The orange juice is freshly squeezed and not frozen concentrate, the omelettes are really good, and the bakery selection is decent. Even the bacon holds up well. We’ve stayed in higher-end hotels with much worse breakfasts! The room was very small, but it was well soundproofed. Despite being in the center of London, we managed to sleep with the window open.

Stayed in July 2025

Location, staff, cleanliness

Stayed in July 2025

The bathroom was compact but elegant and very well equipped except... there was no ledge to leave my wash bag and toiletries outside the shower. It seems an obvious need. Also it would have been nice to have recycling bins so guests can sort their trash. It feels bad as a guest to just throw everything away unsorted. Kind of old-fashioned in a bad way.

Wonderful welcome experience and very helpful staff! I really enjoyed the room: certainly English but with a light and sunshiny style that seemed more southern European. Pleasant light scent. It was a very well-thought out room with almost everything a guest would want. A great sleep, a powerful shower and effective aircon. The little bar-restaurant was nice too on the evening I arrived.Great location for the museums and a Tube stop nearby. I'd be very happy to stay here again.

Stayed in June 2025

Hi I enjoyed my Stay at the Melia Kensington, the room was very comfortable, the staff were very friendly and helpful and the location was perfect. Nearby restaurants, some shopping and 3 minute walk to the Underground. Also a safe area as well.

Stayed in June 2025

Our room was very small for our big suitcases. Probably my fault as I should’ve checked the room size.

Lovely hotel in a fantastic location. The staff were all very welcoming and friendly.

Stayed in June 2025

The room is small

The staff was amazing

Stayed in June 2025

(1) The room was so small. (2) We were informed in late afternoon of one day, that the hotel maintenance needed to shut the heater in the shower by 11pm to 7pam. There is no way one can shower with cold weather during April. My partner went to a football game that evening and I had to call him to come back to the hotel early - so he missed the final part of the game, left the stadium early to make his way back to hotel before 11pm to shower. It was ridiculous and disappointing, especially to experience such inconvenience when we paid good money for the hotel. We complained and the hotel compensated with complimentary breakfast the next morning. Breakfast was low quality and it did not make up for the inconvenience. It was such a let down.

The location was great, just opposite the Gloucester Tube station and there were restauarants/cafes/fast food nearby so it was convenient.

Stayed in April 2025

NA

Very cosy room and great central location

Stayed in June 2025

No place to park.

Very clean and up to date. Nice amenities, great staff, very good breakfast, comfortable bed. Short walk to Piccadilly Tube, very nice hotel.

Stayed in June 2025

Not really anything - nice hotel

Large room, very quiet, with big windows overlooking the street. Midday checkout was also really helpful

Stayed in May 2025

The steps up to the property. We had heavy cases so it was a risk taking them up the steps for us and the staff.

The staff were very helpful. The location is very convenient. The room was lovely.

Stayed in May 2025

Quite expensive per night with breakfast extra

Beautiful decor , comfy bed, very helpful staff and great location

Stayed in May 2025

Nothing- only stayed one night and can’t complain.

Tastefully decorated, super cosy

Stayed in May 2025