Location

It’s clean and airy

Stayed in May 2024

Toilet is a bit small and the parking is far too expensive.

The staff were nice

Stayed in April 2024

Very close to Excel. Very clean and tidy and staff were very nice

Stayed in April 2024

Hotel is near metrostation and O2 concert hall and outlets.

The breakfast was good and varied. There were few waiters and in the meantime there was a shortage of cutlery.

Stayed in April 2024

Nothing

Good staff and breakfast, close to Elizabeth line , on site parking

Stayed in April 2024

The staff were very supportive. They offered me an upgrade and a free drink after they appointed the wrong room to me.

Stayed in April 2024

Nothing

Very helpful reception staff. Excellent breakfast. Great location

Stayed in April 2024

The toilet and shower room are separate and the toilet doesn't have a sink to wash the hands u have to go to the shower room to use the water.

Location is excellent, one minute walk to the metro station. Street food was awesome over there.

Stayed in April 2024

Room was a bit warm even with AC on.

Clean. Spacious. Good breakfast.

Stayed in April 2024

My queen size bed is a combination of two single bed, which leaves a “crest” on the centre. Also, the bedsheet is loose and goes out couple of times

Friendly staffs. Clean room and a good gym at 8th floor.

Stayed in April 2024

Be careful ordering room service tried to charge us £19.80 for a margarita that is less than £12 on their menu !

Good location, clean, well presented

Stayed in April 2024

rooms very small, toilet in separate area but no hand basin there. A little awkward when sharing with colleagues.

Food was really good, staff were very helpful.

Stayed in April 2024

Easy access to shopping centres

Easy to find the place

Stayed in March 2024

Beds too soft, shampoo empty although room prepared and after room service a user dental floss (not ours) was found below the sheets

Location to excel

Stayed in March 2024

The aircon was not working and it felt quite warm in the room.

Nice clean, spacious rooms. The stuff was amazing and very friendly

Stayed in April 2024

Almost only thing I didn´t like was the waterbased "juice" in the breakfast

Nice and well located hotel during ExCel fair that met all expectations.

Stayed in April 2024

great location and restaurant was good

Stayed in April 2024

When we arrived after a long journey from Cardiff, we were very kindly given a room upgrade to Executive room. Anyone would be right to think that that would imply that the room & facilities in the room would be much improved from the room I booked. Unfortunately it wasn’t and I wished I’d declined the upgrade as the room I booked originally was much better. The bathroom in the executive room was tiny and the toilet was seperate to the bathroom, in what I can only describe as a ‘broom cupboard’ I’m not exaggerating, you literally couldn’t go in & then shut the door behind you!!! Really disappointing, as nice as the gesture was to upgrade us, I wish it hadn’t been offered, the room definitely wasn’t worth the money I originally spent on the booking.

Location was perfect for the event we were attending at the Excel, staff, facilities & food were all great. I booked a standard room with Queen size bed for 3 nights was looking forward to the good size bathroom & room.

Stayed in March 2024

Although we got offered an upgrade the room still had a full bin and bottles everywhere.

It is so close to excel and transport links. We checked in early and got offered an upgrade.

Stayed in March 2024

Bathroom although adequate was pretty small. Separate toilet which was right next to entrance and in a small, dark cubby hole with very little room, no ventilation nor cleaning products (brush, air freshener, etc.). Entrance to room really tight on space with hardly any room for hanging clothing. Lighting in room rather limited.

Location to ExCeL arena was excellent. Breakfast buffet hot and cold - excellent food quality and constantly replenished. Evening meal - excellent quality produce and value for money. Room - bed really comfy and no noise interruptions. Plenty of plug sockets. Particular shout out to staff members Klea and Jackson who provided excellent service with food and drinks.

Stayed in April 2024

Aircon was hardly working. I suffer with migraines and was affected badly as the aircon was like, was on but air coming out like someone blowing it through an straw.

Location and the comfort as we needed as much relaxation after walking an ton this weekend.

Stayed in April 2024

Took a while to work out lights etc

Very clean and modern

Stayed in April 2024

In my opinion, the breakfast should be better with more variety.

Stayed in April 2024

Not a lot to do near the hotel, one member of breakfast team was abrupt and rude in my opinion.

Location was great for the excel exhibition centre

Stayed in April 2024