9-11 Sydney Street, Kensington and Chelsea, London, SW3 6PU, United Kingdom
#531 of 1,010 hotels in London
Guests' ChoiceBased on 507 hotel reviews
7.8Cleanliness
8.5
Comfort
8.6
Location
9.4
Facilities
7.7
Staff
8.9
Value for money
7.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 4, 2024
Veronica
United KingdomPrice taking into consideration size of room. Soundproofing or lack of it Lift not in operation.
Perfect location for the Royal Brompton.
Stayed in May 2024
Reviewed: May 2, 2024
Penelope
United KingdomRoom. Large, lit and comfortable. Delicious breakfast
Stayed in May 2024
Reviewed: May 2, 2024
Alexander
United KingdomThe lovely lady on reception was so friendly and attentive - she is a credit to the hotel. The location and breakfast were also great. Our room was good value for money and we'd definitely recommend it.
Stayed in April 2024
Reviewed: April 29, 2024
Mary
United KingdomThe lift was out of order and we weren’t notified as I had messaged the property prior to our stay as my 86 year old mother has medical issues. We were staying as had an appointment at The Brompton Hospital which I had notified them about. The wooden flooring caused a lot of noise from other guests, echo and doors slamming.
Welcoming staff. Clean rooms. Convenient.
Stayed in April 2024
Reviewed: April 28, 2024
Olivia
United States of AmericaOur room was small for two people. We could barely open our suitcases. Also the lift was broken when we were there.
The location was great and close to the tube. The breakfast was delicious.
Stayed in April 2024
Reviewed: April 19, 2024
Ann
United KingdomBroken lift
Location and not your normal accom
Stayed in April 2024
Reviewed: April 14, 2024
Teena
United KingdomThe toilet was extremely low to ground
Was in a great location clean comfortable and most comfortable bed I’ve slept in in a hotel
Stayed in April 2024
Reviewed: April 14, 2024
Katie
United KingdomVery comfortable room with everything you need. Bed very comfortable. Location central and close to everything in South Kensington and Chelsea. Breakfast was excellent - a good choice and food intolerances catered for without a problem. Reception staff were excellent, very welcoming and helpful. Nothing was too much trouble. We will return.
Stayed in April 2024
Reviewed: April 9, 2024
Linda
United KingdomUnfortunately the lift was out of order so we were unable to have the room originally allocated as a quiet room.
Staff were so friendly and helpful especially Hanneen. She was very helpful when arranging a room for us due to the lift being out of order showing us different options which was appreciated . She is a real asset to a Sydney House hotel.
Stayed in April 2024
Reviewed: April 8, 2024
Brian
BarbadosWe were really disappointed the lift was not working. At our age the stairs were a challenge.
Stayed in April 2024
Reviewed: April 4, 2024
Moira
United KingdomThere was a problem with my room allocation but it was resolved immediately by the very polite receptionist.
Stayed in April 2024
Reviewed: March 25, 2024
Britta
United KingdomI had to report foul smell in room and corridor on return from theatre. Maybe just a burst pipe somewhere in the house. Smell Was gone next morning.
Location, breakfast.
Stayed in February 2024
Reviewed: March 10, 2024
Julie
United KingdomHad a step (different level) in bedroom to access bathroom which was a bit worrisome as trip hazard
Location was great - picked because of easy access to places on our itinerary, central to all within 5 mins. Bed very comfortable. Breakfast exceptional
Stayed in March 2024
Reviewed: March 8, 2024
Naomi
SpainThe room was very small and there was not much space for storing clothes or for making tea/coffee.
The location was perfect for exploring London
Stayed in March 2024
Reviewed: March 4, 2024
Holly
United KingdomNil
Absolutely spotless and so central, had breakfast too which was delicious. The staff on shift were extremely friendly, helpful and allowed me to stay in the lobby for a few hours after checkout to study, even had a coffee.
Stayed in March 2024
Reviewed: March 4, 2024
Dan
United KingdomFor a deluxe double at he price charged, the room and bathroom were very small. Could barely stand up straight in the bathroom. Handheld shower was a bit basic as well. Tiny lift only held one person.
Great location near South Ken tube station and shops. Excellent, friendly staff provided a warm welcome.
Stayed in March 2024
Reviewed: February 28, 2024
Cork
United KingdomSome breakfast items not available on Monday. Some strange noises during the night on Sunday. Staff investigated and found nothing. Problem not repeated.
Room and bed large and comfortable. Breakfast tasty and ample. Staff very helpful and friendly. Good, generally quiet location.
Stayed in February 2024
Reviewed: February 20, 2024
Lorena
United KingdomThe location is ideal
Stayed in February 2024
Reviewed: January 29, 2024
John
United KingdomNoise from room above
Great location friendly staff good value for money
Stayed in January 2024
Reviewed: December 27, 2023
Dominic
United KingdomLocation
Staff were very helpful and friendly
Stayed in December 2023
Reviewed: December 19, 2023
Jo
United KingdomRoom on the small side but not an issue.
Quiet room.Upgraded on arrival. Balcony for nicer weather. Proximity to Kings Rd. Very comfy bed! Power shower.
Stayed in December 2023
Reviewed: December 17, 2023
Philip
United KingdomI think some of the rooms are a little small. (Have stayed x2). They are double rooms but not a lot of space around them eg rm 22 is quite small, but has a small balcony with a table and chairs, OK in Summer but useless in Winter. Rm 21 is a little larger. Room was clean but landing wasn't hoovered for several days, you could see some dried mud on it. Don't like having to order fresh milk when I want to make a hot drink. We ordered some for the following morning but didn't arrive. Consider options: flask of fresh milk/sachets of UHT (room too small for a mini fridge I should think)
Very friendly receptionist and a great location..
Stayed in December 2023
Reviewed: December 17, 2023
Ulf
SwedenTiny elevator, room really small, no space for cases. Expensive for such a small room!
Excellent location, friendly staff and comfy beds.
Stayed in December 2023
Reviewed: December 16, 2023
Mechtelien
NetherlandsIt was all fine ! Bathroom didn’t have a little table to put things on
Location and price
Stayed in December 2023
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