Breakfast very limited for a 5 star hotel and breakfast staff not the most attentive

Excellent location and very comfortable rooms

Stayed in May 2024

The restaurant staff are very warm and hardworking but overall the restaurant and bar area are disappointing given the location. A very limited menu, tired decor and seating materials, and a very limited outdoor bar area on the rooftop. I’d also love to have had one morning with a pot of tea that was piping hot. I stayed for 6 breakfasts - 6 pots of lukewarm tea. This is being picky I know - but what is it with hotels that don’t serve tea hot!

The location is pretty perfect but the reception and door staff were the best part. As a solo traveller it’s so nice to be greeted and farewelled as you come and go. Just really friendly and helpful, but always without overdoing it. They were great.

Stayed in April 2024

Just to upgrade the breakfast , but as quickly is perfect

Location close to all activities and transportation , neat hotel , awesome staff always smiling and willing to help , comfortable bed

Stayed in May 2024

The seating in the roof top bar outside area is not suitable for many people with physical disabilities or simply below the averages height - how difficult would it be to have a few ‘normal’ height tables

Great location

Stayed in May 2024

n/a

Location comfortable room

Stayed in April 2024

Clean and modern, staff are friendly

Stayed in March 2024

Nothing

Location , rooms staff

Stayed in April 2024

Location location location

Stayed in April 2024

nothing

amazing staff! amazing hotel, superb location . cannot be better.

Stayed in April 2024

It's very strange there is no possibility to open the window.

Clean hotel, nice staff, perfect location.

Stayed in April 2024

Room 202 is across from the Pub and can be noisy, especially when beer kegs are eing delivered

Stayed in April 2024

Nothing.

Everything was perfect! Location was amazing with local bus stops nearby, along with the open top buses right across the road. The room was so comfortable and had everything we needed and more. The staff were extremely attentive. Hands down the best service I’ve ever had. Well done to each and every one of them for their attentiveness and attention to detail. Special mention to Tony at the door, who made us feel so welcome from the moment of our arrival. Highly recommend. I’ll definitely be back!

Stayed in April 2024

A slightly wider range food menu on the rooftop would have been nice since the main restaurant was under construction. The food we did have though was great!

The service was exceptional and the rooms were very clean. Housekeeping did an excellent job of tidying/cleaning the room each day as well. The location is phenomenal. We were in walking distance to so many tube stations along with Traflagar Square and Buckingham Palace, among others. Everyone who worked at the hotel was always so friendly. This was our first trip to London and enjoyed it thoroughly.

Stayed in April 2024

Nothing

Everything, the staff, the food , the location. It was exceptional. The staff were always there and ready to assist. The rooftop breakfast and room, it was all top -notch.I had an amazing experience, from the doormen to the reception staff . 5 stars all the way! I highly recommend .

Stayed in April 2024

Nothing

Location brilliant staff helpful and friendly

Stayed in March 2024

N/A

Everything about this hotel is great

Stayed in March 2024

Wasn’t informed before arrival that there was renovations going on whilst we were staying there. Was dissatisfied that I’d put a request in on booking, asked at our early check in to leave our luggage with you at the property, Was told this would be accommodated and then when we return at check in to go to our assigned room, it was not there. We then had to go back downstairs to ask to be moved to a room that was asked for. It was cold on the indoor roof terrace and breakfast.

The location is in a fabulous spot. Staff are always friendly. Clean and functional smart bedrooms.

Stayed in March 2024

Nothing

Location, staff, rooftop bar

Stayed in March 2024

The location was excellent right on Trafalgar Square and almost backing on to the Mall and St James Park. Breakfast was lovely in the rooftop restaurant. The only issue was that the price we were charged didn’t match the booking price however I raised this with the Hotel and was refunded the difference with no problem. The staff were really friendly and helpful! We were originally there for a 2 night stay but we enjoyed it so much, we stayed another night!

Stayed in March 2024

All good

Great location, smart comfy rooms. Nice breakfast lovely bar on the roof

Stayed in February 2024

Super comfortable. Njce rooms and roof garden breakfast.

Stayed in February 2024

We were told we had a room with a view of trafalgar square which I paid extra for upon arrival but we didn’t.

Great location, fantastic rooms, rooftop bar was excellent and the breakfast outstanding.

Stayed in March 2024

Nothing

Very clean and smart

Stayed in February 2024

Hotel is being renovated. Only one lift working for all 6 floors. Expensive stay.

Location perfect. Lovely big room.

Stayed in February 2024