There were a few hidden expenses that were not so enjoyable. Breakfast was more expensive than originally led on- myself and my partner were hit with a large bill at check-out that we were not expecting. Parking is still quite expensive at fifteen pounds, although discounted by staying at the hotel. This was not clear enough on the website we used to book, and again was added to our bill without knowledge- watch out for this!

The facilities were fantastic! The spa is a massive perk and very relaxing. The restaurant was nice and food - while small in portion size- was very enjoyable. All areas of the hotel had a fantastic atmosphere and staff really went out of their way to make us feel welcome. The location is ideal, it is in the centre of Harrogate while still isolated from the busy streets, it was a 10 minute walk to the train station, allowing us to really explore Yorkshire!

Stayed in February 2024

Rooms abit outdated

Staff , breakfast and the spa facilities

Stayed in February 2024

There was a large wedding happening the afternoon and evening of Thurs 22nd Feb. We found it was very noisy trying to get to sleep, due to the number of guests heading upstairs drunk to their rooms talking loudly. It was intimidating trying to walk through the lounge area past the settees to try to get into the bar at night. Large volumes of drunk men wasn't quite what I was expecting to encounter on a Thursday night in February at a high end hotel.

The spa was amazing. The dining room and bar area was impressive. The king size bedroom was generously sized. Free freshly baked cookies on arrival was a welcoming gift too to take up to the room.

Stayed in February 2024

The £25 additional charge per pet - we are used to paying an additional amount and that's fine but this is too much and is not obvious when booking. If a hotel advertises as pet friendly - it should reflect this in every aspect. The hotel are missing a trick here. A few little touches in the pet friendly rooms to welcome both humans and their companions would go a long way to winning customers over. Cookies handed out to a queue of people waiting to check in was a nice gesture but better to put another member of staff on the desk at peak check in times. I appreciate this would require an additional check-in PC station but for a hotel this size I think its an investment that's worth making as it's the first impression.

Excellent large & very comfy bed with quality linen in a very good-sized room. Good city centre location too, only 5 minutes walk to the heart of Harrogate.

Stayed in February 2024

Just wished we could use the outdoor jacuzzi.

The room was clean, tidy when we arrived and beds were very comfortable. Spa was great

Stayed in February 2024

The spa was extremely crowded at the weekend. The breakfast was cold every day. Would have liked some drawers in the room.

Large rooms, nice bathroom, lovely public rooms and breakfast room. Staff were great

Stayed in February 2024

Late check in 4 is to late

Late check out

Stayed in February 2024

Noise in the corridor at night

Nice room

Stayed in February 2024

Needed some upgrading

Beautiful old building

Stayed in February 2024

The toilet seat in our room was not fixed properly when we arrived but it was sorted very promptly as was everything else we needed during the stay.

Room was ready when we arrived, the staff we met were very helpful, although in a quiet location, the walk into town was very easy and all the restaurants, shops and cafes we wanted to go to were very accessible

Stayed in February 2024

No water in the room, internal bathroom and the shower had zero water pressure

The location was perfect and a nice large car park however £ 15.00 is quite high for an overnight charge

Stayed in February 2024

When choosing where to stay- I was attracted to the fact that Double Tree Had a “Piano Room” in their description. I am a huge fan of Piano Music - so this attracted me to book Double Tree instead of an alternative. However I didnt hear any Piano music - and couldnt even find a Piano in any of the bars despite searching all rooms which were open. The only music was background recorded music.

Breakfast was ok and typical of this kind if Hotel. There was a very good selection on the Buffet- definitely something for everyone. All nice and hot

Stayed in February 2024

Room size

Room smaller than expected and too hot. Radiator issue. !

Stayed in February 2024

One minor thing was the stains on the hallway carpets, They just make the property look scruffy in areas.

Beautiful property with a fantastic restaurant.

Stayed in January 2024

The pool arrangement for families is not ideal. Families with children have 4 hours of the day to use the facilities, but the other guests are still able to access the pool during that period. I feel that they should allow families only, as the other guests have a lot of other hours to use the facilities.

Stayed in February 2024

Hairdryer poor, no conditioner

Great location, enormous rooms & luxurious bathrooms. Access to spa a bonus.

Stayed in February 2024

The cleanliness of the changing room facilities were quite poor

Going half board was great value for money. The food was really nice and all the staff were lovely

Stayed in February 2024

2nd time we've been, 1st time couldn't have asked more, but this time lots of things were different. No robes/slippers in the room (know it's a little thing but was provided last time) The receptionist wasn't helpful, but the other lady on reception serving other customers was amazing and went into detail about everything, how come we got the useless one who didn't care less??? For some reason the room was freezing The mattress in the room, not fit for the purpose. So uncomfortable, my girlfriend who's dealing with a bad back, got about 2 hours sleep over 2 nights Was surprised to check in and be told we didn't actually have a room allocated us and they had to find one for us And unfortunate that a function consiting of multiple drunken guests ate into our last night, complete with sprint races down our corridor and a rather lively argument that kicked off around 1am........ The first time we stayed, everything was perfect, but this time around, I can't fully explain it but it just wasn't the same.

The spa facilities are amazing. Food & drink (especially the breakfast were top notch.

Stayed in February 2024

Considering the hotel had its own private car park and they charge £15 per day is disgusting. Also as its a Spa Hotel you are not provided with robes to use at the spa. Unless you pay £10!!

It was lovely and central and the staff were friendly.

Stayed in February 2024

Fredrick's piano bar doesn't have a piano. Was very disappointed. The name needs changing. The disabled toilet in room 350 was virtually inaccessible for my wheelchair the way it was laid out. I couldn't get on it. The hotel was incredibly hot. The heating was blaring and there was no way to control the temp in the rooms.

Lovely hotel set in a lovely location. Rooms were nice.

Stayed in February 2024

Room very hot even with radiators off Residents discount not applied in restaurant Felt rushed in Spa so only used once

Room size and seating area Good location

Stayed in February 2024

Waiting to use lift

Breakfast good choice. Warm cookie on arrival a nice surprise

Stayed in February 2024

Room was a little warmer than I like

The food was good and the staff were very nice

Stayed in February 2024

I rang beforehand to advise I had an allergy to animals and couldn’t have feather pillows but they were still given. There were no slippers in the room so we had to ask for some. The bed was very hard which I struggled to sleep in.

It’s a beautiful old building in a great location. The room was nice, breakfast was lovely and the spa was great even though only small for such a large hotel

Stayed in February 2024

Lift size and speed

Loved the room, spa facilities, public spaces, parking and position

Stayed in February 2024