Reviews of Thistle London Trafalgar Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Whitcomb Street, Trafalgar Square, Westminster Borough, London, WC2H 7HG, United Kingdom
#449 of 1,004 hotels in London
Guests' ChoiceReview Score
Based on 2821 hotel reviews
8.0Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
9.6
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Facilities
7.8
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Staff
8.7
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Value for money
7.5
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Free WiFi
8.3
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Reviewed: April 24, 2024
Sajeev
United Arab Emirates9 Reviews1 helpful vote8.0“spacious rooms and facilities was good.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
room carpets need better cleaning and room acoustic has to be improved since the sound (conversations) from adjacent rooms was disturbing.
check in was easy and staffs were very friendly.
Stayed in April 2024
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Reviewed: April 22, 2024
Duncan
United Kingdom14 Reviews2 helpful votes8.0“Would stay again, definitely, and hopefully Thistle will correct the few things that were wrong.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Breakfast was ok but the orange juice was poor and the fried eggs had been standing around for a long time and were hard. The worst bit was that the floor was covered in crumbs. The tables were clean but we saw that when the customers left all the crumbs were swept on to the floor and not cleared up.
Location was brilliant and quiet. Room, bed and en suite very good. Staff were excellent, bright, cheery and helpful.
Stayed in April 2024
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Reviewed: April 20, 2024
Klaus
Germany24 Reviews4 helpful votes9.0“Would book it again”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Outdoor air conditioning fan on the building quite noisy.
Very friendly personal, hotel centrally situated with major London highlights in close proximity, the wide offers for breakfast. View from the room. And: Special arrangement for our wedding day!
Stayed in April 2024
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Reviewed: April 19, 2024
Michelle
United Kingdom3 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The only downside, nothing major just the steps leading to the lift to get to the room is akward when you have one or more case. Maybe a little ramp would help.
Great hotel, lovely comfy beds and Staff were lovely.
Stayed in April 2024
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Reviewed: April 18, 2024
Jan
Finland20 Reviews7.0“Jan W”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Staff had a bit "just working here" mentality.
Location was excellent.
Stayed in January 2024
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Reviewed: April 17, 2024
Alan
United Kingdom1 review8.0“Great locations friendly staff”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The cleanliness of the room was disa
The location was excellent and the staff were friendly and very helpful
Stayed in March 2024
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Reviewed: April 17, 2024
Lianas
Switzerland82 Reviews23 helpful votes8.0“Great location in the heart of London”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 8 nights
I expected a bit more from the Standard Twin Room. It was dark, stuffy and cold many times in the room. There was hair in the bathtub upon arrival and hair on the mugs in the room - not cool. For a four star hotel and the price paid, I expected much more.
No doubt the location is the main plus here. Just betweeen Trafalgar Square and Soho and Covent Garden and near Picadilly Circus, yet not a loud street. Good breakfast, comfortable beds, reasonable stay.
Stayed in April 2024
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Reviewed: April 15, 2024
Yao
Ireland6 Reviews9.0“Great location, room is clean, red is comfortable.”- • Leisure trip
- • Group
- • Executive King Room
- • Stayed 1 night
Great location, walking distance to attractions. Great staff and friendly, room is clean and bed is comfortable. Room is not a great side for 3 people, other than that was a great experiences. Definitely stay again, LOCATION!
Stayed in April 2024
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Reviewed: April 14, 2024
Tony
United Kingdom1 review8.0“Hotel was ideal for where I needed to be in the evening.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
awkward getting in and out of the lift when you are carrying cases and have to us your card to operate the lift. When checking in seemed to take and age although I had dropped my luggage off earlier.
Room was adequate for what it was needed for Location was ideal for the places I needed to visit. Breakfast was excellent hot and good selection available.
Stayed in April 2024
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Reviewed: April 13, 2024
Milena
Croatia24 Reviews6 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
bit outdated
location
Stayed in February 2024
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Reviewed: April 11, 2024
David
United Kingdom5 Reviews1 helpful vote8.0“Great staff clean friendly. Clean rooms”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The smoke alarm flashing all night
The staff were nice and friendly
Stayed in April 2024
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Reviewed: April 10, 2024
Wendy
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Central.
Stayed in April 2024
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Reviewed: April 10, 2024
John
United States of America7 Reviews8.0“Great location.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 4 nights
Size of room with no place for one, let alone two open suitcases.
Clean. Comfortable bed. Small room with no place for open suitcases. Quiet. Very good breakfast.
Stayed in April 2024
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Reviewed: April 9, 2024
Gail
United Kingdom7 Reviews1 helpful vote7.0“Great location for sightseeing and easy access to the stations, restaurants and theatres.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Booked twin room had double. minimal tea & coffee making sachets in the room. Lifts were often busy and very small.
Location
Stayed in April 2024
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Reviewed: April 9, 2024
Kezza23
Australia80 Reviews7 helpful votes7.0“Good location but overprices”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 2 nights
Time it took for asking for basic room requests. We had no tissues nor toiletries nor coffee for the coffee machine. We asked three times before we received any of the items. The price for the hotel was not good value considering the room size, the service and care factor given. The corridors were not flat. You needed to lift your bags three steps then down three steps, walk a few metres and then repeat the process until you got to your room. Not easy struggling with your bags.
Location was excellent. Close to Trafalga Square, Piccadilly train station and buses. Breakfast was good. Shower pressure was excellent.
Stayed in April 2024
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Reviewed: April 9, 2024
Alan
United Kingdom21 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Feeling like a tired hotel now
Location
Stayed in April 2024
-
Reviewed: April 8, 2024
Naim
Israel1 review7.0Good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Although we booked and paid for executive king, the room and bathroom were relatively old (not renovated). The window was on the back side with sounds of engines 24/7. The cleanliness was poor until we touched the reception and then it changed.
Excellent location Comfortable bed
Stayed in April 2024
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Reviewed: April 8, 2024
Gwen
United Kingdom10 Reviews9.0“Very enjoyable sorry only one night. Hope to return”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
Unfortunately long wait after checking in ,before room was ready. Assume staff problems but this didn’t really spoil the trip
Excellent staff. Luggage storage whilst sightseeing. Good choice for breakfast
Stayed in April 2024
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Reviewed: April 7, 2024
Debra
United Kingdom12 Reviews1 helpful vote8.0“Central location amazing”- • Leisure trip
- • Family with young children
- • Executive King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Inconvenience of not having the room I booked
Location amazing
Stayed in April 2024
-
Reviewed: April 7, 2024
Lynda
United Kingdom15 Reviews1 helpful vote9.0“An excellent hotel right in the heart of London but peaceful and quiet. Couldn't be better!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
Better shower - the water didn't flow very well and the bathroom was chilly.
Lovely staff - so friendly and helpful. Really fantastic location and the rooms quiet. Bed was really VERY comfortable!
Stayed in April 2024
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Reviewed: April 6, 2024
Kevin
United Kingdom9 Reviews1 helpful vote8.0“All I can say is the hotel is adequate”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast room is to small, the area near the reception has been changed so now no relaxing sofas, this hotel is more of a one night stay than a relaxing break, and they do really need to alter the breakfast area is is awful far to small, it does not compare to premier inn and that is not good enough for a thistle hotel
The position is great, the staff were helpful, good size room and clean
Stayed in March 2024
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Reviewed: April 1, 2024
Michelle
United Kingdom14 Reviews9.0“Really good location and amenities”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Clean , fresh and comfortable
Stayed in March 2024
-
Reviewed: April 1, 2024
Hachem
Lebanon9 Reviews1 helpful vote9.0“Great stay.”- • Couple
- • Standard Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
Room bit small and the bed also but overall it was a good value.
The location was excellent. Lovely area. All attractions within walking distance. Excellent staff.
Stayed in March 2024
-
Reviewed: March 29, 2024
Jody
United Kingdom1 review7.0“We will not be able to stay again unfortunately due to not being wheelchair accessible.”- • Leisure trip
- • Family with young children
- • Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
I booked this for myself and severely disabled son, checking before we booked that it was wheelchair accessible, when we arrived we were on the 5th floor and my son’s wheelchair didn’t fit in the lift!!! It was definitely not a standard lift and was extremely small, this made our stay very difficult!
All staff were extremely helpful and polite.
Stayed in March 2024
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