I was above the kitchen so morning and evening was a chip pan smell, quite strong in my room, I struggled with it. Tv had very sporadic channels and two controls so seeing what was on tv was a tad awkward. View was of the roof of the kitchen so not much light into room as the pitched roof blocked my window some what however I booked last minute so was grateful I got a room that late.

Food was excellent, view from breakfast room was lovely, bed was huge, coffee bags and refreshments available, even gin and tonic supplied as an assumed complimentary. Great building, lovely staff, I would visit again just for the staff, they were so accommodating.

Stayed in April 2024

Nothing

Location for Cleveland Way and old style character.

Stayed in April 2024

Parking

All good

Stayed in April 2024

Excellent place, great location, great price

Stayed in April 2024

Nothing

The improvements are great. Much better than our last visit. Nice staff, good food and comfortable room. Thank you.

Stayed in April 2024

We have no complaints whatsoever and didn't dislike anything.

Our sea view room was spacious and comfortable. We had dinner in the restaurant on two of the three nights and the choice and quality of food was exceptional. Every member of staff that we met was very helpful and friendly. The location is superb being just a 10 minute walk down to the centre of Robin Hoods Bay and the beach.

Stayed in April 2024

Location

Stayed in April 2024

Excellent location, superb view of Robin Hood's Bay. Breakfast very good, with top quality produce. Staff all very friendly and helpful

Stayed in April 2024

Nothing to dislike here.

The room was very warm and spotlessly clean. The staff were very friendly and the waiter in the resteraunt was was very friendly and funny. He was great x The meal was delicious too.

Stayed in April 2024

The room needed a more thorough vacuum. There were just a few bits that had been missed. Everything thing else was spotless.

The views are stunning and all the staff were friendly. Breakfast and dinner were both delicious. If the weather is nice you can sit outside, There's even a canopy if it's raining.

Stayed in April 2024

Nothing

Close to the sea, free parking

Stayed in April 2024

Room was very draughty, poor fitting window, and the radiator was only on for a very short time. The extra heater was not adequate to heat the room.

Excellent accomodation, breakfast and location. All staff were very friendly and helpful. Lovely welcome with staff waiting to open door when we arrived and after a walk.

Stayed in March 2024

The hotel was being refurbished and the mattresses where everywhere the builders had left their tools in the bedroom and not cleaned up after they had left a Stanley knife and chisel plus a screwdriver. Cobwebs on the ceiling jacuzzi not working someones sock had been left in the room that was not ours. We were not told about the work being carried out over our stay.

Excellent service and meals where very good.

Stayed in March 2024

Parking maybe in an issue, but was offered to pay for it if their car park was full.

Nice atmosphere, attentive staff comfy bed, gin and tonic on the room.

Stayed in March 2024

This was a great find. Ancient and modern together with wonderful views. Really comfortable bed in a decent sized room. And the staff were so helpful and accommodating. Well done team. We'll be back.

Stayed in March 2024

Nothing to dislike.

This hotel is exceptional, lovely friendly staff, super room, very comfortable, supplied with Elemis toiletries and lovely thick towelling robes. Excellent food served in the orangery with fabulous view over the bay. Great surrounding area, close to Whitby and Scarborough.

Stayed in March 2024

The mattress was very soft, but that’s all - still managed a decent sleep.

Location - the sea view was amazing, wonderful breakfast, friendly efficient staff. Elemis products, lovely robes to lounge in. Whitby gin was a nice touch as well as nice biscuits and tea/coffee

Stayed in February 2024

One night stay definitely too short

Location and staff very helping and friendly

Stayed in February 2024

The shower was rubbish and the room was quite dated. There were building/maintenance works going on, which we weren't advised of when booking. These were noisy during breakfast at 8.30 - I would recommend asking them to start at 9.30 after guests have had their breakfast as we were still trying to wake up! The carpets were filthy from work dirt around the hotel and weren't hoovered during our stay.

Fantastic food - one of the best meals I've ever had. Beautiful views. Lovely staff - especially the head waiter. Really nice dining area (orangery) and lots of character. Walkable to the village.

Stayed in February 2024

Location

Stayed in February 2024

Spacious room and bathroom; great location with spectacular view.

Stayed in January 2024

Nothing

This was our fifth stay at the Victoria and as always the staff make it, they are so friendly and helpful. Breakfast was excellent as was our evening meal.

Stayed in February 2024

Needs a little updating

Location

Stayed in January 2024

Location. Preserves the historic elements of this gorgeous Victorian hotel but plenty of updates for comfort and style.

Stayed in December 2023