Not applicable. We loved everything about the place.

Everything. The Administrator and all staff are so lovely, super attentive and friendly. Everything was up to our liking and beyond. Will definitely return back soon.

Stayed in August 2025

Nothing really, maybe a bit further from sightseeing spots...

Nice spacious rooms, excellent breakfast, clean, friendly and helpful staff, nicely decorated hotel with nice swimming pools

Stayed in August 2025

Great views, nice swimming pool, super comfy room, delicious food, this hotel has it all. We really enjoyed resting there during our 2 days stay!

Stayed in July 2025

Just came back from Mtserpebi Resort in Qvishkheti and honestly, it was a dream. The location is something else, deep in a magical forest with mountains all around. The place feels remote in the best way. Everything was spotless and well thought out, from the rooms to the common areas. Our room was super spacious and had everything we needed. What stood out most though was the hospitality! The hosts, waiters, and staff were genuinely warm and welcoming. Even though the hotel was fully booked, it still felt private and peaceful. Definitely one of those places you don’t want to leave

Stayed in August 2025

სასწაული მომსახურეობა, სტაფი საოცარი

Stayed in July 2025

The tropical shower in one of our rooms did not work.

Superb new pools and territory. Great breakfast. Comfortable and quiet hotel. They upgraded one of the rooms as a gift.

Stayed in July 2025

everything was nice and comfortable. Their restaurant had delicious food. Stuff was very good too.

Stayed in June 2025

Nothing. Everything was perfect.

The location was amazing in a higher ground. The staff were very welcoming and helpful (thanks to all of them) the restaurant offered halal food which is not very common in that area. The bathroom had heated toilet water pump.

Stayed in May 2025

-

Very kind, friendly and polite stuff, helped with everything) tasty breakfast, nice rooms, beautiful territory and excellent pool

Stayed in March 2025

It did not look 5 stars.

Staff are welcoming, Place is private and spacious with excellent views. The resort is simple, it is not luxurious as it looks in the pictures, however it was convenient and comfy. The breakfast is delicious.

Stayed in January 2025

A tiny indoor pool, fit only for two people swimming simultaneously, would be uncomfortable with more than 3 people in the pool. It was tight. It was a great place, but I believe it is slightly overrated and did not match my 5-star expectations, which can be subjective!

Excellent and friendly stuff, clean and comfortable room and balcony with beautiful view of mountains.

Stayed in November 2024

All good

Very friendly staff who arranged bday surprise for my girlfriend last min and showed us around. Location is tucked away but very quiet and your balcony oversees the mountains. Where poets and writers used to stay.

Stayed in September 2024

Unfortunately the indoor pool was closed for repair works and we were not informed about it prior to our arrival. It was a disappointment because we booked the hotel specifically because it had an indoor pool. It was cool and very windy outside so we could only quickly swim in the outdoor pool for 5 minutes and then had to run to our room to get a hot shower. There is no shower or sauna available near the outdoor pool. Also the men doing construction works abandoned their jobs to watch me and my daughter enter the pool. It was very uncomfortable.

The location and the views were great and we liked the design of the hotel. The staff was exceptional, both the receptionists and the waiters were very friendly and welcoming. I only wish they would stop shooing the cat, it leaves such a bad impression. The grey cat is a really wonderful addition to the hotel staff, we absolutely loved him. We were also very grateful for an upgrade of our room. We got a duplex with a spacious terrace and comfy beds. The room was very clean and had many amenities. There was no kettle and although we were ready to order tea from the restaurant the staff kindly provided us with a kettle and some tea bags. The breakfast was nice but I was surprised there was no cereal.

Stayed in September 2024

The restaurant team could use more professional and English speaking staff: someone made a mistake with our order (we ordered a vegetarian meal and got meat instead), the issue was that the waiter insisted that the meal is what we ordered, until we proven otherwise

Excellent service: the receptionist was especially polite and professional. We got a free upgrade to the suite which was superb. Breakfast was one of the best we had in Georgia, with many to choose from and in excellent quality. Great room facilities and marvelous views. The outdoor area is really unique and lovingly treated. Many attractions for

Stayed in August 2024

No gym. Parts of the hotel were not accommodating for strollers - no elevator- but manageable.

Great location, beautiful scenary surrounding hotel. Great for kids- large playground and play room. Clean rooms- large and comfortable. We loved the style and ambiance. Small pool but nice.

Stayed in August 2024

Everything ok!

Amazing! Wanted to be here longer

Stayed in August 2024

Wish I could've stayed more

Exceptional breakfast and great location. The hotel is amazing and offers various entertainment for quite and peacful leisure. The territory of the hotel is also huge and you can indulge in nature

Stayed in August 2024

No Gym

The room style and the view

Stayed in August 2024

All great.

One of the best stays in Georgia. Must visit!

Stayed in July 2024

No Iron inside the room. Breakfast was less than the expectations

Very nice and clean rooms and balcony. Wonderfull facilities.

Stayed in July 2024

The hotel is a real Georgian gem. The stunning view, quiet, cozy and classy. The space is organised such that guests didn’t interfere each other. Great breakfast and restaurant itself is very nice. Amazing staff. Highly recommended!

Stayed in July 2024

Great staff (really do their best to make your stay great), super comfortable room, nice restaurant with terrace and great food, and pool with amazing view.

Stayed in June 2024

Nothing

Everything

Stayed in March 2024

There should be no penalty for losing the room card. Sauna should be free

Stayed in February 2024