Everything was great. The staff was very friendly, and the breakfast was delicious on the cozy first floor. The place is centrally located and comfortable. There is a lively atmosphere around the hotel, and the balcony on the fifth floor offers a beautiful view of the city and the sea. Everything was excellent, but the refrigerator was a bit too loud, something is definitely wrong with it and it needs to be checked.

Stayed in August 2025

Location, room with amazing balcony. Great breakfast. ♥️

Stayed in June 2025

Had weird dual power shower cabinet in the bathroom that didn’t work. Was ok as a normal shower

Convenient location. Good air con

Stayed in May 2025

The elevator next to the apartment in the 5th floor is heard constantly inside the apartment until late at night The window shutters are not renovated and cannot be handled

The position,next to everything,the staff always with a smile,kind and polite,hospitable ,the breakfast with local recipes and products ,the fact that it has an elevator (the only one in the old town)the view from the fifth floor!!

Stayed in April 2025

Everything was perfect

This is our 3rd visit to this hotel and we had another excellent stay. The staff are very friendly and helpful, the location is great. The breakfast is great with a very nice dining area with a wrap around balcony if you wish to sit outside. Everywhere is very clean. Highly recommend this hotel!

Stayed in March 2025

Everything was perfect for us!

This is our second stay at this hotel and have already booked for next month. The staff are wonderful, so friendly and always willing to help. The breakfast is very good, with a variety of choices for everyone. The hotel is very clean and the rooms are very comfortable. Highly recommend this hotel.

Stayed in February 2025

Our aircon was not working correctly and it was cold outside. We reported it and within half an hour the mechanic came. It then worked for a couple of hours until we went out and obviously it went off. We couldn't get it warm again on getting back in. We just went to bed and decided we were only staying the one night.

The location, the decor, the overall appearance. The extras left for Valentine Day was a nice thought. The breakfast was plenty of choice and was constantly being renewed.

Stayed in February 2025

Everything was perfect

Everything was perfect! It's just 2 min from the old port in a very quiet neighbourhood. This hotel offers a fantastic stay. The rooms are thoughtfully prepared, with all the amenities you might need and a delightful balcony view. Very spacious bathroom with rain shower, it was a little slippery in the shower so a hand rail would be good (for us eldery people!) The cleanliness throughout the property is impressive, the buffet breakfast was fantastic, and the friendly staff make you feel right at home. Highly recommended!

Stayed in January 2025

This hotel offers a fantastic stay. The rooms are thoughtfully prepared, with all the amenities you might need and a delightful balcony view. The cleanliness throughout the property is impressive, the breakfast is a nice touch, and the friendly staff make you feel right at home. Highly recommended!

Stayed in October 2024

Location Fab breakfast

Stayed in October 2024

We were so satisfied from our one-night booking that we decided to extend our stay for a few more days at Elia Bettolo Hotel.

Stayed in October 2024

Perfect location for our purpose, in the heart of the old town surrounded by wonderful little souvenir shops but close enough to the main town. The picturesque and famous old harbour of Chania is just down the street from the hotel for either a stroll through the small old town alleys or for a meal or coffee throughout the day in one of the numerous cafe/restaurants in the port. A modern yet ‘home away from home’ feel throughout the hotel with lovely, helpful and friendly staff. Top floor harbour views absolutely breathtaking! Rooms, clean, well kept with comfortable beds. We’ll definitely be staying there again in the future.

Stayed in October 2024

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Friendly and helpful staff at the reception. The room was very big, beautiful and clean. Location is great, right in the heart of Chania old town. Breakfast was good.

Stayed in September 2024

The TV did not have the ability to show German channels or any foreign. The lady from the reception made sure that the technician came. I was only 2 nights there and the first evening I had to deal with receptionist than technician.The 2 evening I gave up as I was told it would work and I couldn't make it work I did not ask for further help. I rather wanted peace. I did not get any compensation or anything making me feel a bit better. As I travel alone and I pay for 2 which is common I expected to get my4 towels replaced as I needed it for some reason. But no I did not.

The lady on the reception was friendly.the room clean and spacious. With windows facing the shopping stores.

Stayed in October 2024

Lack of proper curtains in the bedroom, lack of explanation re use of coffee machine and air con

Superb location, large room, staff friendly & helpful

Stayed in October 2024

Parking a car is a Problem to find a Spot

The room is comfortabel and the breakfast is good.

Stayed in October 2024

The room was smaller than the photos in booking, very small wardrobe space. Also, it was pretty hard to unlock the door with the card, which was frustrating sometimes 😁

The location is perfect, breakfast is very delicious and just very nice to sit on the balcony there, every day cleaning of the room also impressive. Bed was very comfortable, there were switches to turn off the light on both bedsides and to charge your phone as well, very practical 🫶

Stayed in October 2024

Thoughtfully designed and well executed. Helpful staff. Central location.

Stayed in September 2024

Coffee pods were only replenished at a cost which was a little disappointing. The lift was very noisy during the night.

The hotel was in a good location for the purpose of our visit. The room was excellent and had everything we required.

Stayed in September 2024

Everything was perfect! It's just 2 min from the old port in a very quiet neighbourhood. The room, spotless, modern, had all the amenities. The bed and pillows were very comfortable. And last but not least, they had a very delicious breakfast. Highly recommend!

Stayed in September 2024

Communication with the person at the reception. We did not receive any recommendations or advice for Chania and for booking transportation back to the airport, they told us that we could book on that day, having a flight in the evening, and in the morning when we went to book, they told us that they no longer had availability and also the did not give us any other solutions, so we asked if there was a bus and where we could take it.

The hotel is located in the center, the rooms are spacious, the breakfast is ok for us.

Stayed in August 2024

Only downside is the two single beds while we booked double bed. And the beach was a bit far away

Breakfast was tasty, new towels and room was cleaned every day. Location is perfect if you like to be in the center of everything.

Stayed in September 2024

One thing that was uncomfortable and a little inconvenient about the hotel was the AC’s energy. You can’t use the AC without the key card and you can’t get back in the room without the key card, so your AC turns off every time you leave the room and it gets very warm in the room.

The property was very close to the city center and there was a lot around to do! We loved the location of the property and the staff was also very helpful.

Stayed in August 2024

I could not understand why they only provide 1 small water and 1 coffee pod per person per stay then you pay EUR1 pp for each. After providing all of the above, the cost to the company would probably be less than EUR2 per day. One tiny thing on a personal note .. I had a birthday whilst there… hotel advised .. had passport info … cards on display in room .. no greeting from reception or any acknowledgment… not needed by me really but it would make a lot of people very happy on a special day and costs nothing to be nice

Excellent location in the old town. Good choice at breakfast with lots of local products. Rooms above restaurants but once in room you can’t hear street noise Lovely touch adding slippers and dressing gown Bathroom has shampoo, shower gel, shower cap, toothbrush and paste, body lotion and small other accessories … really provided for over and above

Stayed in August 2024