Bad quality spirits in the bar, gin tasted awful! Queuing for buffet restaurant

Very clean & staff helpful and attentive

Stayed in April 2024

Fabulous location. Great value for money. Friendly staff. Everything you could want for a break away.

Stayed in November 2023

Absolutely everything!!!!!!

Stayed in September 2023

This was our second stay at a Mistsis propety, the first one being at the one in Crete. Overall, this facility did not meet our expecations for the price paid. Rooms were small, and the bathrroms were outdated.

The beach was nice, the facilities were clean, and the staff were pleasant.

Stayed in August 2023

Often things weren‘t available any longer (for example Hot Dog / special Drinks / Food in Restaurants)

Stayed in August 2023

Some things would need a little renovation (e.g. the beach beds) and eventhough there is a no reservation policy of beds by the pool and beach, everything by the pool is taken by 8 am and for sure longer than an hour not occupied.

We really enjoyed the nice big resort property, the lovely beach and the good food at the à la carte restaurants.

Stayed in July 2023

Some suggestions for improvement - 1. The aircon in our room was not very effective during the heatwave and we found it too hot to be in our room during the day. Please review options for more effective cooling. 2. As a vegan, I struggled to figure out which dish was suitable in the main buffet as there was no food label (Ve, V, G/F etc.). Please consider labelling the dishes in the main buffet. 3. We faced some housekeeping issues where toilet rolls, towels and toiletries were not replenished when they ran out. Howver, once we called the reception, they sent them over within 15 minutes.

I have just come back from a 7 nights holiday and have been very happy with my stay at the resort. The food was varied and delicious, the private beach was beautiful and clean, the rooms and overall resort were well appointed and the whole place was spotlessly clean. The best part of the stay was the lovely staff - polite, helpful, so very hardworking and a pleasure to interact with. The conceirge was super helpful and helped us plan all our excursions. A special shout out to Alex, thank you! There were plenty of sun loungers both at the beach as well as the pools. There are lots of pools and the resort is very spread out, so we never felt crowded in. The golf buggies were always readily available if we chose not to walk. We really enjoyed the Pan-Asian restaurant and it was a highlight of our stay. The evening entertainement was also very enjoyable and we were spoilt for choice. I would also like to mention that I accidentally misplaced my handbag (containing cash, jewellery and valuables) and the staff found it and returned it back the next day with all the contents intact.

Stayed in July 2023

The themed à la carte restaurants were poor. The bathroom has a curtained bath shower - very dated.

Super pools, main restaurant excellent. Lovely big family rooms. We had four nights at this resort & feel very relaxed almost feels like a week.

Stayed in June 2023

The room had a lot of damp TV had only 2 English channels (none for kids)

Tennis court Fitness classes Food in general Friendly staff

Stayed in June 2023

Insider swimming pool need to pay No French bed just two bed put together with hole The rest was all perfect

Perfect location All was good

Stayed in April 2023

Some staff were particularly unhelpful. Pool maintenance guy refused assistance to retrieve my daughters inflatable which had floated out of reach. Said he didn’t speak English but it was extremely obvious what we were requesting… Room service missed a couple of our plates off our order, and the service took over an hour by which time we were very tired. One day at the pool bar I queued for 25 mins before being served, and although we did have a few waiters come to ask for our drinks orders, they were few and far between over our stay. One evening at the Greek a la carte restaurant we had all finished our starter and main meal and my 9 year old daughter still had not received hers. When I asked I was told that it was made by a different restaurant so that was the reason. This could be easily timed properly to arrive together. The food was excellent quality but very small portions. Our family and the family sat on the next table went to eat again after leaving which is surely a false economy. Booking an a la carte restaurant proved difficult. On the 5 nights we stayed there was only availability for 2 evening meals at the Greek and 1 availability for a lunch. Had we known they got booked quickly we would have booked as soon as we arrived. There was power cut to our room which we were told would be 2 hours until it was but was much longer (at least 5 hours) which prevented us charging our devices, taking a shower or making a cup of tea in the morning. We came back after lunch and couldn’t get in our room due to the key card system being electric. This was frustrating. We were not offered a different room. When I mentioned it to the reception, we were told it was a ‘whole island’ thing but this was not truthful as the main building had working lifts and power. Honesty is always the best policy Christos. Our check in time was at 2pm. We arrived at 5.30 and our room wasn’t ready for an hour.

Beautiful views over the entire property. Wonderful arrangement in which all of the Mitsis hotels were accessible to guests. Great evening entertainment, something for everyone. Also a lovely touch was an Easter egg hunt for the children. Extensive menu and a la carte restaurants. Wonderful maid service, we didn’t get her name but she was so lovely, friendly and kind especially to our children. Great beachfront location with many sun loungers and also around the pools. Beach bar, crepes and ice creams and diner menu available for all day snacks. Great kids pool with slides and safe environment. Buffet and ice cream/crepes staff were especially welcoming and friendly as were the pool bar waiters. The golf buggy driver was fantastic, very friendly and fun!

Stayed in April 2023

staff really friendly, they reallocate us in a new room. also amazing water in the sea. all facilities were really good.

Stayed in November 2022

Pools are not heated in autumn, not even one. Restaurants across the facility are below average in food quality. Non-carbonated soft drinks are awful, Lipton for tea and concentrated juices; it's weird to serve unlimited wine and beer but not fresh orange juice. SPA is not included, not even the pool; there's no privacy from the SPA reception and staff, no changing rooms, no fans in the toilet (SPA is located in a separate facility from the living area so you have to run backwards with wet hair). Coffee machine in the room but no capsules? What's the point? Not related to the hotel itself, the invited car rental company gave us a damaged car that wouldn't go into reverse. No discount on drop off, of course.

Nice view from the rooms. Food is good in the main restaurant. Rooms are clean and well decorated, the mini bar is free of charge and renewed. The staff is incredibly polite and helpful. There are a lot (and I mean A LOT) of pools across the hotel.

Stayed in November 2022

The hotel has a buffet with superb views from the terrace, plus some lovely little snack bars near the pool. Then there's dining a la carte in four restaurants on the sea front - which is exquisite. Where guests prefer a la carte, pre-reserving a table proved to be a challenge. In the case of large groups (we were 11) the best is to ask reception for the reservation number ahead of travelling and use this to pre-book tables for a la carte dining. In our case we asked ahead of arrival what the room numbers were but got no response. As booking a la carte proved very difficult once we arrived, we approached reception to help us, and finally after three attempted days succeeded with help of the lovely restaurant manager Dimitri. A further suggestion: beds should have felt pads as they screech when room service moves them (also in the rooms above one's head).

The wonderful architecture makes the most of the superb views from this property and ensures there's a secluded corner for everyone despite this being a large resort. We travelled as a wider family with children, parents and grandparents, and the rooms as well as the public spaces, pools and beach front contained all the essentials suited to accommodate each generation's needs. This resort is ten minutes by taxi from the airport, which is handy, and yet quite secluded and peaceful - in walking distance to town (there's also a shuttle bus). We liked the coffee bar near the dining area, friendly staff and super coffee, as well as the pancake bar near the pool - try the banoffee pancake.

Stayed in October 2022

perfekt holidays

very beautiful resort, very clean, many different pools and restaurants we travelled as a family group of 10 people, Dimitry from the restaurant Organization went out of his way to get us a table for the group in the theme restaurants! Thank you sooo much Dimitry! Thank you Anastasia for all the great drinks at the bar and Dimitrios at the Coffee machine for all the lovely coffees! very friendly staff!

Stayed in October 2022

We almost had to walk all the way to the entrance of the resort to get step-free access to our room with our son’s stroller.

The quality of the food, service, drinks and accommodation was again excellent. Even better the second time around, now that everything opened up after Covid.

Stayed in June 2022

In general the staff are great but we had some issues during our stay with the minority of staff that were not helpful. Our son has a serious allergy and things are not labeled well in the buffet area, so we often had to ask about what was in the dishes. Quite a few staff were very unhelpful, simply saying they didn't know which to me isn't acceptable for a 5 star hotel. Also general maintenance through the hotel is a bit of issue. Poolside, loads of tiles are falling off and the gym is pretty basic.

Overall a really enjoyable stay. The location - whilst a little isolated - has amazing views and the sunrises are pretty special. The lunch and evening buffets are great and some of the a la carte restaurants (Greek and Asian) are good. I also very much enjoyed the Sushi and Healthy corner (went there pretty much every morning as the breakfast buffet is limited and I struggled to find anything I liked - and I'm not a fussy eater!) We were lucky enough to receive an upgrade on our room, which gave us (family of 3) plenty of space and really made our holiday even more enjoyable. The sports program through the day is great and the instructors are clearly very skilled and highly motivated doing their jobs.

Stayed in September 2022

Problems with the booking system at restaurants near the sea. I tried to book in advance as advised by previous guests but the app wouldn't allow me to do it without a room number as it didn't recognise our reservation number. The result was having very few options in terms of lunch/dinner as the quality isn't very good except in Pita Corner and the Creperie. I wouldn't recommend Healthy Corner at all and the sushi is poor quality. However, the bars and staff are great with good selection of cocktails and lots more. I highly recommend the main buffet restaurant if you want better quality, good selection and without need to reserve a table.

The staff were incredibly friendly and helpful. We were upgraded to a family room with jacuzzi as we were on our honeymoon, which was a lovely surprise.

Stayed in September 2022

they say there are 11 restaurants but it’s problematic to reserve a place and they are always full. limited staff.

clean; nice beach

Stayed in August 2022

Night time buffet was never very warm, difficult to get into al a carte restaurants when hotel is busy

Good breakfast, dining hall and style a little dated, lots of new concepts on how to serve and supply buffet in hotels now would be worth considering more modern ways

Stayed in July 2022

we had a room with access to a shared pool but the room was located in a way that we could not see the pool from the window, very difficult to book any restaurant a la carte due to the big demand, the water park with water slides were a bit disappointing

lots of swimming pools, beautiful view from the main building, sport activities in a beautiful location at the beach with great instructors , small restaurants with super tasty and healthy smoothies and pancakes, never had a problem with finding sun beds, we were offered sparkling wine and some snacks on our first day with a room service, excellent restaurants a la carte! the receptionist thoughtfully sent a little buggy to transport us and our valises at the day we were leaving,

Stayed in July 2022

Restaurant area could be kept cleaner, quality of cocktails could be better. Limited seating in themed restaurants, led to several angry guests who couldn't get a table.

Varied restaurant options, good choices of snacks and meals. Great views, landscape and layout of the pool area, several smaller pools dotted around complex Relaxing spa, experienced team

Stayed in August 2022

Music )

Excellent food and drinks, beach and sea

Stayed in August 2022

Food is very mediocre and we found ourselves dinning outside 4 times. Not enough shade provided near the pools and on the way to the rooms. THe outside parts of the dinning room and the restaurants should have (many) ceiling fans installed. Action should be taken to deter bees that disturbed us while eating.

Nice staff. Many swimming pools very nice beach. Rooms where OK and the room A/C ‘s were good.

Stayed in July 2022